Overview Live Chat Greeting Messages
Provide Support is a Live Chat Service which can be implemented on websites and operated as a third party customer. There are many customizable aspects of this particular tool, and having live chat which can be found on your own website is a procedure which can be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we’re pleased to examine and break down the diverse elements of Live Chat by ProvideSupport.com. Live Chat Greeting Messages
The Live chat app itself is a great deal more involved than your normal customer. You will have the ability to observe every one of those visitors that are on your website at any given time, as well as their IP address, their referral origin, their regional time, working system and a whole lot more. While some of the info will be much more valuable than the remainder, it will help to keep you (or your designated chat operators) as educated on your visitors as possible if they are needing any assistance. They provide 10 days free trial, no credit card needed.
After you install an account, You’re attracted to a site which seems somewhat old fashioned. It looks like it is full of advertisements, except it is only a website version of ProvideSupport. If you won’t let this disturb you too much, you may read the next steps which you ought to take, like customizing your conversation messenger window, add chat buttons to your emails, create a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your greeting message and company’s logo. You can also add your operator’s picture so the chat appears more personal. The live chat button on the site can be either chosen from an existing gallery, or you may upload your own image. The chat messenger could be customized with colour schemes and styles that match your site’s main theme.
If you want to match your own Website’s style, you can customize the conversation messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to look at your customer’s IP address, server name, referrer address, pages visited . It is also possible to see a world map and a place from which a person writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to move ongoing discussions between agents. Another representative can follow-up the situation and answer within seconds. It’s helpful when an agent does not have the knowledge to solve the case. Thanks to transferring chats there’s no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a proposal list. If you are on the fly you spell something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the right word. Live Chat Greeting Messages
Provide Support Cons
I’m not an avid fan of The look of Provide Support port. I miss the personalization when it concerns the whole site. The picture on the home page is a Stock image which provides you the belief that everything there does not have any character as well. The video tutorial I watched felt automated, like it wasn’t the real person speaking.
I like brands with personalities. While the dearth of personality might have no impact on customer service on your site, it certainly discourages people like me from using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They let four Kinds of Payments, every month every 2 weeks, every six months and annually. Paying annually is the best option or each the plans. They provide 3 plans — little company using 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can take a look at the PDF file in which they specified costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real-time visitor information provides you an insight in what clients are searching for. You’ve got tons of customization options that you may use in your conversation.
If you’re not bothered by A little old look of the application, you might find there what you need to give customer support to your customers.
Free Trial Opportunity
Live Chat From Provide Support can be tried with no price for 30 days. All features (out of further operators) can be accessed with this free time trial period. Provide Support won’t always harass you if you don’t take advantage of the supply, either, and charging going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” form of billing and support that is provided. Not one of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you’re on the fence about whether or not to implement a live chat solution on your website, our best suggestion would be to give this program a download, try it out for 30 days, and choose at the end of the free period whether you would like to keep from that point. Live Chat Greeting Messages