Introduction Live Chat Help Desk
There is no reason live chat should not be simple. Live Chat Help Desk
It’s all about connecting with your customers and giving them the very best solution in a reasonable amount of time.
That said, many live chat extensions for internet shops give you a much too intimidating interface using tools which are overkill for such a rudimentary support moderate.
Pure Chat has a different approach.
Pure Chat is a live chat program that helps small businesses deliver instant answers and convert more prospects.
You’re not going to locate anything mad with this tool, but that’s the glory of this. The pricing is simple. The features are simple, and the overall interface makes it rather simple to communicate with clients who need answers fast.
So let us take a deeper look to the live chat system to understand who it’s best for and which of those attributes are impressive.
Pure Chat is a live chat software which allows users to communicate with their clients directly on their website. Its attributes include unlimited agents, unlimited chats, full chat history, widget customization, and much more. We compiled Pure Chat user testimonials from around the web and determined that it has normally positive evaluations. We also shared its accessible pricing options.
Overview of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a positive review said that the app is easy to setup and navigate because of its user friendly interface. They also like how the tab switches into an email form when all the operators are offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative review said that the app can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Favorable User Review
A user who left a positive overview of Pure Chat on G2 Crowd said they were in a position to convince customers to commit to a buy within minutes of communication through the program. He also likes how the tool supplies them with a way to answer customers’ questions quickly and promote their products without the use of mobile calls.
Most Helpful Negative User Review
An individual who left a negative overview of Pure Chat on Capterra complained about becoming timed out with notifications. He clarified that this makes it difficult to maintain agents who’ve retail duties on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they have been logged off.
Starting chats at the right time depends on how well you may track your traffic. For instance, if you are sitting on the Chat backend you’ve got the capability to view which users are browsing your website in real-time. So if someone is looking at a pair of sneakers that you sell on your website, you know exactly what to begin speaking about, and you even have the tools for making canned responses for certain parts of your site. Live Chat Help Desk
The obvious beginning to this review is the true chat interface. Does it feel usable for both beginners and advanced users?
It all begins by revealing a chat box into the new visitor. If they’ve been to your website before, the representative on the backend sees all the customer information and interactions that have occurred in the past. It works just like an instant messenger, (in which the talks come in real-time), but in addition, it allows you to see previous transcripts and which reps have spoken to a customer before.”
Notifications are delivered to you when a conversation comes from, and you can schedule when you’re offered for chatting to ensure customers know when you are online.
Implementing a chat box on your site only requires a quick copy and paste of a code or the use of the Shopify, Weebly and WordPress plugins. You then have the ability to personalize what the chat box looks like prior to, during and after the dialog. Don’t hesitate to modify around colors, set causes for when the chat box pops open and then configure the types that you need people to fill out before talking to you.
You’ve got the chance to decide on the default stylings (which is nice,) however, the design tools are simple enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android apps are offered for people who’d like to handle live chats while on the go. By way of example, if you need to leave the workplace but still wish to give the best support out there, you won’t have to worry about it with a mobile program.
Pretty much all of the features you would find on the regular dashboard are taken over to the cellular apps. You’ve got settings for actually executing the chats, together with setting your availability, handling transcripts and more. This gives you a little boost of confidence as it doesn’t matter where you are when seeing who is on your site in real time. Your customer service is continually handled, since it functions like texting from your phone.
The reporting is just one of the strongest sections of Chat, since it not only provides you the functionality for exporting accounts, but it supplies amazing graphs and imagery for viewing chat metrics with time. It is possible to monitor your customer satisfaction to make decisions regarding your staff or to figure out which unruly customers you may be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are far more impressive than some of the other solutions you will discover for live chat. By way of example, a blog is supplied for studying about updates and suggestions, while the Guides page is full of information on how best to sell online, how to manage rude clients, the way to obtain more live chats and more.
The FAQ page gives you a good idea about what other men and women are talking about using PureChat, while the primary Support page is a knowledge base with documentation for both setups, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it seems as if you’ll need to complete most of the research yourself.
A chat box is provided on the dashboard, so rapid interactions with the service team are potential and they also offer email support in-app and about the website for all programs. Live Chat Help Desk
Pure Chat doesn’t have a free trial. However, you do not need one at all, since the provider offers a strong free plan that you could continue to work with for as long as you want. The paid programs are reasonably priced as well, and the monthly obligations bring along a wide set of characteristics you don’t get together with the free package.
Let us take a look at what plans you can choose from:
Free — For $0 you receive support for one user, 1 site, boundless chats each month, a one day chat history and native cellular programs.
Starter — For $20 per month you get support for 2 consumers, two sites, unlimited chats each month, a 30 day chat background, native cellular programs, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 a month you receive everything out of the previous plan and service for five users, three sites and 90 days of discussion history.
Growth — For $100 per month you receive everything from the previous plan and support for ten users, five websites, an unlimited chat history and the ability to remove the Pure Chat branding.
We like the Free plan for individuals simply testing out the system, but the genuine operation comes into play when you opt for the Starter Plan. The only gripe I have is that you need to receive all the way up to the $100 per month strategy to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the best and up-and-coming live chat software to small companies and reviewed their attributes and pricing. Read this article to understand our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Resolution — Addressing a client’s concern at the very first point of contact is a key performance indicator. Have a look at this guide to find out more about how employing a live chat program can enhance your customer service and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a great deal of free tools that can help you keep expenses down. In this report, we discuss with you a few responses from small business owners using these tools to make their business processes easier for free.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I ask for a refund if I am not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for clients who aren’t satisfied with their services. Read these directions to find out the cancelation terms along with other specifics.
Can agents use mobile devices to reply to customers?
Yes. Pure Chat offers apps for both iOS and Android allowing agents to respond to clients’ inquiries from anyplace.
Popular Software Connections
When choosing a live chat program, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone having an ecommerce store could benefit from this kind of easy-to-use chat box tool like Pure Chat. It all depends on the pricing strategy you pick. The Free Plan is great for analyzing and tiny operations with just a few goods and one rep. The Starter Plan is probably the most common, although the Growth Plan gets up there for businesses with big aid groups. Live Chat Help Desk