Why choose Crisp? Live Chat Help Desk Software
In this article I’ll cover our Experience with Crisp, the reason we switched, and the way it is possible to make the perfect decision for your business and startup as well. You will know how to compare live chats and which metrics could be important for you also. Live Chat Help Desk Software
How was that choice made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we have created a Spreadsheet with multiple live chat vendors, we defined the core attribute and metrics we were looking for.
What did we use previously?
We have Used multiple other live chat before, which somehow shifted their attention from a live conversation to an”all in 1 business suite”. Their live chat still functions, but metrics that are important for us were removed. We have used those metrics for our monthly reports, and client overviews, growth rates and more. After we had been in for four weeks those metrics disappeared and were replaced by other metrics. We have obtained a leaderboard for our staff members, which we did not use because we’re searching for quality support rather than quantity and the pricing appears to outperform the benefit. So our decision was apparent at the moment: we needed to proceed.
We found 14 times background, 30 days History and unlimited history (for greater plans this is common), here the price scaling was intriguing. All live talks we tried had that feature, a few at higher price tags, others together with a badly executed search feature, and so the background wasn’t available. With Crisp, the boundless history is already available with their first paid plan, and it not only ships with a fair price tag, but also their search works exceptionally well.
How many contacts do we need?
First, we tried to answer that Question with another question”how many clients will chat with us?” – and that was incorrect – we made that mistake once. We can not restrict on the connections we create because we really want to earn contact with them all. Endless contacts was what we were searching for (at a reasonable price tag). What we discovered were discussions with 100 active contacts for $0/month that was quite pleasant, we climbed that up a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by usage – which is huge! They think the identical way we do at Storyblokwe do not want to limit the user to the use of this system (eg. Content entries or entries ), we want to scale because their staff scales. So at Crisp you select a program and you can scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on precisely the exact same website for over 30 seconds”. Those causes are a fantastic way to help your audience with questions they may have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This component can be found in all solutions we tested and largely available in the very first paid plan.
Possibility to send campaign emails
From Time to Time we send mails Utilizing our live chat. We think it’s a fantastic way to retarget our viewers because we should have the ability to send pertinent content according to some metrics those live chats provide. In all honesty, we’re not sending many emails, because we hate spam on our side. Therefore we like to send specific mails to particular target groups and again: we really enjoy the execution in the Crisp customer. It’s straightforward and satisfied our needs at a sensible price tag.
Number of brokers
The agent chairs is rather Interesting, it is something that you can control. You could choose one account for the entire team (which is cheap with the majority of solutions), or you might go for a single chair for every team member. Since we want to have that personal approach to our clients the idea of using one accounts for the entire team was dropped immediately. We have begun to compare the very first paid program contrary to the majority of the high tier programs to observe how the price scales . The highest costs we found were about ~$155/m per seat where the scope was somewhere from $15/m to this. We had a peek at Crisp again and saw their highest package has unlimited agents chairs included. Additionally, their free strategy permitted 2 representatives, which was great for analyzing. Live Chat Help Desk Software
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main channels. We don’t actually utilize integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and added most of our resources – so we focused on how they operate and function with Slack. We tested some of these and many are actually working quite well. We found one that has huge delays when messaging from and also to Slack that was a no-go for us. We reported that issue to them, but we do not know if they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the whole setup was completed in a couple of minutes.
“Crisp is the simplest way To communicate with your clients. From sales to client support, Crisp is designed to keep your workflow easy. From live chat to email, Crisp offers a single station to answer to your users using a very simple team inbox where you can manage all of your user inquiries.”
From our experience, Crisp actually Ships with all the attention on that chat experience for your clients. Which is exactly what we were looking for as we evaluated other alternatives.
This one is tricky. If you browse The last few things you noticed that we contrasted the lower grade plans and attribute with the maximum tier programs, some are cheap at the start and become costly as you use them. After using Crisp for six months today, and changed from a competition because of that pricey”ending” and those feature we did not need but would need to cover. We’re glad to say we believe we got the very best match for us, perhaps it will fit as well for you. We saw the listing of 8 aspects above is all you want to find your own best match.
We made contact with unbelievable great people (thank You!) And businesses all over the world. We might have had the same experience with other live chats as well, but the price combined with the attribute set Crisp does provide, we would and already do recommend it to all clients that are looking for a live discussion themselves. We have updated to the Crisp unlimited plan some time ago, and are thankful that we made that choice. If you’ve got a question or want to tell us about your experience with Crisp and other live chats, don’t hesitate to drop us a comment below or send a conversation or talk to us with Crisp! Live Chat Help Desk Software