Introduction Live Chat Helpline
There’s no reason live chat shouldn’t be easy. Live Chat Helpline
It is about connecting with your customers and giving them the very best solution in a reasonable period of time.
That said, many live chat extensions for online shops offer you a much too intimidating interface with tools which are overkill for such a basic support moderate.
Pure Chat has a different strategy.
Pure Chat is a live chat software which aids small businesses deliver instant answers and convert more prospects.
You are not going to locate anything crazy with this tool, but that is the glory of it. The pricing is straightforward. The features are easy, and the overall interface makes it rather easy to communicate with clients who want answers fast.
So let’s have a deeper look into the live chat system to know who it’s best for and which of those features are impressive.
Pure Chat is a live chat program which allows users to communicate with their customers directly on their website. Its features include unlimited brokers, unlimited chats, full chat history, widget personalization, and more. We compiled Pure Chat user testimonials from around the web and determined that it’s normally positive evaluations. We also shared its accessible pricing options.
Briefing of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a favorable review stated that the app is simple to set up and navigate because of its user-friendly interface. They also like the way the tab switches into an email form when each of the operators are all offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative inspection stated that the app can be slow at times, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
A user who left a favorable overview of Chat on G2 Crowd stated they were in a position to persuade customers to commit to a purchase within moments of communicating through the program. He also likes the way the tool provides them with a means to answer clients’ questions quickly and market their goods without the usage of mobile calls.
Most Helpful Unfavorable User Review
A user who left a negative review of Chat on Capterra complained about getting timed out with notifications. He clarified that this makes it hard to keep agents who have retail responsibilities on chat during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they have been logged off.
Starting chats at the right time is dependent upon how well you may monitor your visitors. For example, if you are sitting on the Chat backend you’ve got the ability to see which users are browsing your site in real time. So if someone is looking at a pair of shoes you sell on your site, you understand exactly what to begin talking about, and you even have the instruments for making canned responses for specific components of your site. Live Chat Helpline
The obvious start to this particular review is the true chat interface. Does it feel usable for both beginners and advanced users?
Everything begins by revealing a chat box into the new visitor. If they have been to your website before, the agent about the backend sees all of the customer information and interactions that have occurred before. It works just like an instant messenger, (where the talks arrive in real-time), but it also allows you to view previous transcripts and reps have spoken to a customer in the past.”
Notifications are delivered to you when a conversation comes in, and you can schedule when you’re offered for chatting to ensure customers know when you’re online.
Implementing a chat box on your site only takes a fast copy and paste of a code or the use of their Shopify, Weebly and WordPress plugins. You then have the capability to personalize what the conversation box appears like before, during and following the dialog. Feel free to change about colors, set causes for when the chat box pops open and then configure the types that you want individuals to fill out before talking to you.
You have the chance to go with the default stylings (which can be nice,) but the design tools are easy enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android programs are offered for those who’d like to manage live chats while on the go. By way of instance, if you have to leave the office but still want to give the best support on the market, you won’t need to worry about it using a mobile program.
Pretty much all of the features you would find on the regular dashboard are all carried over to the mobile apps. You have settings for actually carrying out the chats, along with setting your accessibility, managing transcripts and more. This gives you a small boost of confidence since it isn’t important where you are when seeing who is on your website in real time. Your customer support is continually handled, as it works like texting from the phone.
The coverage is one of the strongest parts of Pure Chat, since it not only provides you the functionality for exporting reports, but it supplies beautiful graphs and imagery for viewing chat metrics over time. You can monitor your customer satisfaction to make decisions about your staff or to figure out which unruly customers you may be spending too much time .
Pure Chat Customer Service
The Pure Chat support outlets are far more impressive than some of the other options you’ll discover for live chat. By way of instance, a site is supplied for reading about updates and suggestions, while the Guides page is filled with information about the best way to sell online, the way to manage rude clients, the way to get more live chats and more.
The FAQ page gives you an idea about what other people are talking about with PureChat, while the primary Support page is a knowledge base with documentation for setups, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it looks like you’ll have to finish the majority of the research yourself.
A conversation box is provided on the dashboard, so quick interactions together with the service team are potential and they also offer email support in-app and about the web site for all plans. Live Chat Helpline
Pure Chat does not have a free trial. But you don’t want one at all, because the provider offers a solid free plan you could continue to work with for as long as you want. The paid plans are reasonably priced too, and the monthly obligations bring along a broad set of features that you don’t get together with the free package.
Let us take a look at what plans you can Pick from:
Free — For $0 you get support for one user, one site, unlimited chats each month, per 1 day chat history and native cellular programs.
Starter — For $20 a month you get support for 2 users, two websites, unlimited chats per month, per 30 day chat background, native cellular apps, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 per month you get everything out of the previous plan and service for five users, three websites and 90 days of discussion history.
Growth — For $100 per month you receive everything out of the previous plan and support for ten users, five websites, an infinite chat history and the ability to eliminate the Pure Chat branding.
We enjoy the Free plan for people simply testing out the machine, but the true functionality comes into play when you choose the Starter Plan. The only criticism I have is that you have to get all the way up into the $100 a month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their top and up-and-coming live chat software to small companies and reviewed their features and pricing. Read this article to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Settlement — Addressing a customer’s concern at the very first point of contact is an integral performance indicator. Check out this guide to learn more about how employing a live chat program can enhance your customer support and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a great deal of free tools which may help you keep down expenses. In this article, we share with you a few responses from small business owners using these tools to make their business processes easier for free.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I request a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for customers who aren’t satisfied with their services. Read the following instructions to find out the cancelation terms along with other specifics.
Can brokers utilize mobile devices to reply to clients?
Yes. Pure Chat provides programs for both iOS and Android to allow agents to respond to clients’ inquiries from anyplace.
Popular Software Connections
When deciding upon a live chat program, it’s essential that the software integrates with other software your company is currently using. Here’s a list of some of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce shop may benefit from such an easy-to-use chat box tool like Pure Chat. It all depends on the pricing strategy you pick. The Free Plan is very good for analyzing and tiny operations with only a few products and one rep. The Starter Plan is most likely the most common, although the Growth Plan becomes up there for companies with large support teams. Live Chat Helpline