Why Select Crisp? Live Chat Hosted Software
In this article I’ll cover our Experience with Crisp, the reason we changed, and how you can make the perfect decision for your company and startup as well. You will know how to compare live chats and which metrics might be significant for you also. Live Chat Hosted Software
How was that decision made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we’ve made a Spreadsheet with numerous live chat vendors, we identified that the core attribute and metrics we were looking for.
What did we use before?
We have Used several other live chat before, which shifted their attention from a live chat to an”all in 1 business suite”. Their live chat still functions, but metrics which are important for us were eliminated. We have used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we had been in for four weeks those metrics vanished and were replaced by other metrics. We have obtained a leaderboard for our team members, which we did not use because we’re searching for quality service and not quantity and the pricing appears to outperform the benefit. Our choice was clear at that moment: we needed to proceed.
We found 14 days history, 30 days History and unlimited history (for greater plans that this is common), here the cost scaling was intriguing. All live talks we tried had this feature, a few at higher price tags, others together with a badly implemented search feature, and so the history was not accessible. Together with Crisp, the boundless history is currently available with their first paid program, and it not only ships with a fair price tag, but also their hunt works exceptionally well.
How many connections do we want?
First, we attempted to answer that Question with another question”how many clients will chat with us?” – and that has been wrong – we made that mistake already once. We can not limit on the contacts we create because we actually want to make contact with all of them. Unlimited contacts was exactly what we were looking for (at an affordable price tag). What we discovered were chats with 100 active contacts for $0/month that was quite pleasant, we scaled that up a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did exactly the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by use – that is huge! They think the same way we do at Storyblok, we don’t want to limit the user to the use of the machine (eg. Content entries or entries ), we would like to scale because their staff scales. So at Crisp you select a plan and you may scale the numbers from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on precisely the exact same site for over 30 seconds”. Those triggers are a good method to help your audience with questions they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This component is available in most solutions we tested and mainly available in the first paid plan.
Possibility to send campaign messages
From Time to Time we send emails Utilizing our live chat. We think that it’s a good way to retarget our viewers because we ought to be able to send relevant content according to some metrics people live chats offer. To be honest, we’re not sending many mails, because we hate spam on our side. Therefore we want to send specific emails to specific target groups and : we really like the execution in the Crisp customer. It’s simple and fulfilled our needs at a reasonable price tag.
Number of brokers
The broker chairs is rather Interesting, it is something you can control. You could choose one accounts for the whole team (which can be cheap with the majority of solutions), or you might go for a single chair for every team member. Since we like to get that personal approach to our clients the idea of using one accounts for the whole group was dropped immediately. We’ve begun to compare the very first paid program against the majority of the high tier plans to observe how the cost scales again. The highest costs we discovered were about ~$155/m per seat where the range was somewhere from $15/m to that. We had a look at Crisp again and found their greatest bundle has unlimited agents chairs included. Also, their free plan allowed 2 agents, which was excellent for testing. Live Chat Hosted Software
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key channels. We do not actually use integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and added most of our tools – so we concentrated on how they work and perform with Slack. We analyzed some of these and many are actually working quite well. We found one which has enormous delays when messaging from and to Slack that was a no-go for us. We reported that issue to these, but we do not know if they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the entire set-up was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to customer service, Crisp is designed to keep your workflow simple. From live chat to email, Crisp offers a single channel to reply to your users using a simple team inbox where you are able to handle all your user queries.”
From our experience, Crisp actually Ships with the attention on that chat experience for the clients. Which is precisely what we were looking for since we evaluated other alternatives.
This one is tricky. If you read The past few things you saw that we compared the lower grade programs and feature together with the highest tier plans, some are economical at the beginning and be expensive as you use them. After using Crisp for six months now, and changed from a competitor because of that expensive”ending” and those attribute we didn’t need but might need to cover. We are glad to state that we believe we got the best match for us, perhaps it will fit as well for you. We saw the listing of 8 aspects above is all you want to locate your best match.
We made contact with incredible Fantastic people (thank You!) And businesses all around the globe. We might have had the same experience with other live discussions as well, but the price combined with the feature set Crisp does provide, we’d and already do recommend it to all of customers who are searching for a live chat . We have upgraded to the Crisp unlimited plan a while ago, and are thankful we made that choice. If you’ve got a question or want to tell us about your adventure using Crisp along with other live chats, feel free to drop us a comment below or send us a conversation or chat with us using Crisp! Live Chat Hosted Software