Intro Live Chat Html Code Free
Provide Support is a Live Chat Service that can be implemented on sites and operated remotely as a third party customer. There are many customizable aspects of the tool, and having live chat which can be found on your site is a process which can be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we are pleased to review and break down the diverse elements of Live Chat by ProvideSupport.com. Live Chat Html Code Free
The Live chat app itself is a great deal more involved than your average customer. You’ll be able to see each of the visitors which are on your website at any given time, in addition to their IP address, their own referral source, their regional time, working system and a whole lot more. While some of this information is going to be a whole lot more beneficial than the rest, it is going to help to keep you (or your designated chat operators) as informed on your visitors as possible if they are in need of any help. They offer 10 days free trial, no credit card needed.
Once you install an account, You’re brought to a website which looks somewhat old fashioned. It seems like it is full of advertisements, except it is only a website version of ProvideSupport. If you won’t let this bother you too much, you may read the next steps that you should take, such as customizing your chat messenger window, then add chat buttons to your mails, create a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your own greeting message and company’s logo. It is also possible to put in your operator’s picture so the chat looks more personal. The live chat button on the website can be chosen from an existing gallery, or you can upload your own image. The chat messenger could be customized with colour schemes and styles that fit your site’s main theme.
If you want to match your Website’s style, you are able to customize the conversation messenger with offered styles and color schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to look at your visitor’s IP address, server name, referrer address, pages visited etc.. It is also possible to find a world map and a place where a user writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to transfer ongoing chats involving agents. The other agent can follow-up the case and answer within minutes. It’s helpful when an agent doesn’t have the knowledge to address the case. Due to transferring chats there is no delay, which increases client satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you spell something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can choose the right word. Live Chat Html Code Free
Provide Support Cons
I am not a avid fan of The appearance of Provide Support interface. I miss that the personalization when it concerns the whole website. The image on the main page is a Stock picture which gives you the belief that everything there does not have any personality too. The video tutorial I saw felt automatic, like it was not the real person talking.
I like brands with personalities. While the dearth of character might not have any effect on customer support on your site, it certainly discourages individuals like me by using this program.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They let four Kinds of Payments, each month every two weeks, every six months and annually. Paying annually is your best option or each the plans. They provide 3 plans — small company with 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you’re interested in more operators, you can take a look at the PDF document in which they specified prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real-time visitor info provides you an insight into what customers are searching for. You have a lot of customization options that you can use in your conversation.
If you are not bothered by A tiny old look of the application, you might find there what you want to give customer service to your clients.
Free Trial Opportunity
Live Chat From Provide Support can be tried without any price for 30 days. All features (outside of further operators) could be accessed with this absolutely free time trial interval. Provide Support will not continually harass you in the event that you don’t take advantage of the supply, either, and charging going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use together with the”no hassle” form of charging and support that’s provided. None of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you’re on the fence about whether or not to implement a live chat option on your website, our very best suggestion would be to give this program a download, try it out for 30 days, and decide at the end of the free period whether you would like to keep from there. Live Chat Html Code Free