Introduction Live Chat Html Code
Provide Support is a Live Chat Service which may be implemented on websites and operated as a third party client. There are lots of customizable facets of the tool, and using live chat available on your own website is a process which can be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re happy to examine and break down the varied elements of Live Chat by ProvideSupport.com. Live Chat Html Code
The Live chat app is much more involved than your average client. You will be able to observe each of the visitors that are on your website at any particular time, in addition to their own IP address, their own referral origin, their regional time, working system and much more. While some of the information is going to be a whole lot more beneficial than the rest, it is going to help keep you (or your designated chat operators) as educated on your customers as possible should they be in need of any help. They provide 10 days free trial, no credit card needed.
After you set up an account, You are brought to a site that looks somewhat old fashioned. It seems like it’s packed with ads, except it is just a website version of ProvideSupport. If you wont let that bother you too much, you may read the upcoming steps that you ought to take, such as customizing your chat messenger window, add chat buttons for your emails, create a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your greeting message along with company’s logo. You can also put in your operator’s picture so the chat looks more private. The live chat button on the website can be chosen from an present gallery, or you can upload your own picture. The chat messenger could be customized with colour schemes and styles that match your website’s main theme.
If You Would like to match your own Website’s style, you can personalize the chat messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to view your visitor’s IP address, host name, referrer address, pages visited . It is also possible to see a world map and a spot where a user writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to transfer ongoing discussions between agents. The other agent can follow the case and reply within seconds. It is helpful when an agent doesn’t have the knowledge to address the instance. Thanks to transferring chats there’s no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you spell something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the best word. Live Chat Html Code
Provide Support Drawbacks
I am not an avid fan of The look of Provide Support interface. I miss the personalization when it concerns the whole website. The picture on the home page is a Stock image which gives you the belief that everything there does not have any personality as well. The video tutorial I saw felt automatic, like it was not the real person talking.
I like brands with personalities. While the lack of character here might have no effect on customer service on your site, it certainly discourages individuals like me from using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They let four types of Payments, each month every 2 weeks, every six months and yearly. Paying annually is your ideal option or each of the plans. They provide 3 plans — little business with 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can take a look at the PDF file where they given prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real time visitor information gives you an insight in what clients are searching for. You’ve got tons of customization options that you may use in your chat.
If you are not bothered by A little old look of the application, you may find there what you want to give customer service to your clients.
Free Trial Period
Live Chat From Provide Support could be tried without any price for 30 days. All attributes (out of further operators) can be accessed with this free time trial period. Provide Support won’t continually harass you in the event that you do not take advantage of the offer, possibly, and charging going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use in conjunction with the”no hassle” kind of charging and service that is provided. None of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you’re on the fence about whether or not to implement a live chat option on your website, our best suggestion would be to give this app a download, try it out for 30 days, and choose in the end of the free period if you would like to continue from there. Live Chat Html Code