Why choose Crisp? Live Chat Icon
In this article I’ll cover our Expertise with Crisp, the reason we changed, and how it is possible to make the perfect choice for your business and startup as well. You may understand how to compare live talks and that metrics could be important for you too. Live Chat Icon
How was that selection made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we have created a Spreadsheet with numerous live chat sellers, we defined the core attribute and metrics we were searching for.
What did we use previously?
We’ve Used multiple other live chat earlier, which somehow shifted their focus from a live chat to an”all in one company suite”. Their live chat still works, but metrics that are significant for us were eliminated. We have used those metrics for our yearly reports, and customer overviews, growth rates and more. After we were in for four months those metrics disappeared and were replaced with other metrics. We’ve got a leaderboard for our team members, which we didn’t use because we’re looking for quality service rather than quantity as well as the pricing appears to outperform the benefit. So our choice was clear at the moment: we had to move on.
We found 14 days history, 30 days History and history (for higher plans that this is common), here the price scaling was intriguing. All live talks we attempted had this feature, a few at higher price tags, others together with a poorly implemented search feature, and so the background was not accessible. With Crisp, the boundless history is already available with their first paid plan, and it not only ships with a reasonable price tag, but also their search works exceptionally well.
How many contacts do we need?
First, we attempted to answer that Question with another question”how many clients will chat with us?” – and that has been incorrect – we made that mistake once. We can not restrict on the connections we make because we actually want to make contact with them all. Endless contacts was exactly what we were searching for (in a reasonable price label ). What we found were chats with 100 active contacts for $0/month which was quite nice, we scaled that up a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by usage – that is huge! They think the same way we do at Storyblok, we do not want to limit the consumer to the usage of this machine (eg. Content entries or contacts), we would like to scale as their team scales. So at Crisp you select a plan and you can scale the amounts from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on precisely the same site for more than 30 seconds”. Those causes are a fantastic method to help your audience with queries they may have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This component can be found in all solutions we analyzed and mainly available in the very first paid plan.
Ability to send campaign messages
From Time to Time we send emails Using our live chat. We think that it’s a fantastic way to retarget our audience because we ought to be able to send relevant content according to some metrics those live talks offer. In all honesty, we’re not sending many emails, because we also hate spam on the side. Therefore we like to send specific mails to specific target groups and : we really enjoy the implementation in the Crisp customer. It’s straightforward and satisfied our needs at a reasonable price tag.
Amount of agents
The agent seats is rather Interesting, it is something that you can control. You could choose one accounts for the whole group (which can be cheap with most solutions), or you could go for a single chair for every team member. Since we want to have this personal approach to our clients the notion of using one accounts for the entire team was dropped immediately. We have begun to compare the very first paid program against the majority of the high tier plans to observe the way the cost scales . The greatest prices we discovered were approximately ~$155/m per chair where the scope was somewhere from $15/m to this. We had a peek at Crisp again and found that their greatest bundle has unlimited agents chairs included. Also, their free plan allowed 2 representatives, which was excellent for testing. Live Chat Icon
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key channels. We do not really utilize integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and included most of our tools already – so we concentrated on how they work and function together with Slack. We analyzed some of these and many are actually working very well. We found one that has huge delays when messaging from and to Slack that was a no-go for us. We reported that issue to them, but we do not know whether they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the entire set-up was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to customer support, Crisp is made to maintain your workflow easy. From live chat to email, Crisp offers one station to reply to your users using a simple team inbox where you can handle all of your user queries.”
From our experience, Crisp actually Ships with the attention on such chat experience for the clients. Which is exactly what we were searching for since we evaluated other alternatives.
This one is tricky. If you read The last few things you saw that we contrasted the lower grade programs and attribute together with the maximum tier plans, some are cheap at the beginning and be costly as you use them. After using Crisp for six months now, and switched from a competitor because of that pricey”ending” and those attribute we did not need but would have to pay for. We are glad to say we believe we have the best match for us, maybe it will fit as nicely for you. We saw that the listing of 8 aspects above is all you need to locate your own best match.
We made contact with incredible great people (thank You!) And businesses all around the globe. We might have had exactly the same experience with other live discussions as well, but the price tag combined with the feature set Crisp does provide, we would and do recommend it to all clients who are searching for a live chat themselves. We’ve upgraded to the Crisp unlimited plan some time ago, and are glad we made that decision. If you have a question or wish to tell us about your adventure using Crisp along with other live discussions, don’t hesitate to drop us a comment below or send a conversation or talk to us with Crisp! Live Chat Icon