Introduction Live Chat Icon
Let Us start with JivoChat’s home page. As a big fan of green and all that’s linked to nature, a foliage over their emblem and green backdrop instantly made me feel calm. Well playedJivoChat! Live Chat Icon
Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It is a free tool to help You monitor and speak with customers visiting your Website, Facebook, Telegram, and Viber — most of that in actual time. To start a journey with this live chat tool, all I must do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what potential customers like best: discounts!
What I liked about the Signing up process is I could see just how many steps are nonetheless left. Here’s a quick preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it is quite neat. There’s the Inbox section, available from the program’s sidebar — there territory all the incoming requests from the customers. Then, we have a segment invisibly, where you are able to view your existing discussions. It looks like this:
When conversing with your Customers you can immediately check their information — this handy little attribute is put on the right and it’s invaluable when targeting your customers’ needs. What’s more, below we’ve site visitors section, informing us about all the people on our website.
Speaking of visitors on Your site — the”invitation to chat” attribute is available only in the Professional Version. It offers you a vast selection of alternatives for pop up invitations.
I like the snippet option Included in the application. It permits you to see what a user authors to you before he or she sends it. It makes responding to your customers’ queries much faster.
Additionally, when a Visitors compose a message, an agent get the little pop up on the perfect underside, asking if they wish to chat, quick reply or dismiss (which, naturally, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It’s forever free and it includes up to five agents. It offers customizable conversation in 20 languages, various apps (including desktop and mobile) and 24”7client service.
Another plan is a Professional Version: for $10/agent a month if billed yearly. It gives much more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the only thing that is missing is that it is not very scalable. You have only two plans: one is quite basic and another one may be insufficient if you are working with enterprises businesses. However, as always, it all depends on what you require. Live Chat Icon
A nice addition that they Provide is what they call a Callback feature. What it does is that people could leave you their amount and you’ll be able to call them back at your first convenience. On their website they are stating:”Chat is suitable for accompanying clients on the website, and instant callbacks are perfect for actively completing transactions.”
It also works when nobody Is available online chat. You may easily get back in contact with your possible leads afterwards.
JivoChats is incorporated Using Facebook Messenger, which means the customer can receive your responds right for their Facebook. In regards to you as a broker, Jivo will not make you switch between the apps to answer. All messages out of social networks appear directly in the JivoChat desktop or cellular program.
Another of the Additions is your Mobile SDK, which lets you add live chat support to your Android and iOS native programs. If your clients are spending a lot of time browsing through your shop on mobile, they will definitely find it rather convenient.
In case that is not sufficient, They’re throwing an API for programmers, that’s the entire documentation programmers can use if they want to integrate JivoChat with their own program or CRM solution.
JivoChat do not have a lot Of integrations however but they’ve been on the market just for 4 decades — and this thing takes time and resources.
They offer basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Incorporated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps growing and, more importantly, their expansion is ordered by their customers’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their customers even more fulfilled, they also offer reports that monitor the quality of your customer service.
Concerning the design, The whole site looks very nice and that I can even say that UX doesn’t lack in that department. There’s 1 thing that confused me when I had been on the main site I clicked on the chat window three days, until I realized I need to click just on”Chat with us. We are online!” prompt. That might have been done smoother. The excellent news is that if I wanted something, there was always somebody on discussion!
The wrap-up of JivoChat
JivoChat is a great Looking solution that does its own job. For businesses who’re looking for a basic live chat solution, it actually will come for a reasonable price.
But do not take (just ) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or perhaps it is going to be just perfect For you? I think that they are Excellent in what they offer, and I think They’ll be scaling and providing other programs with a larger range of features To meet their future clients. Live Chat Icon