Introduction Live Chat Icon
Giving your software the title of an entire Category of applications is rather a daring move. Their name”LiveChat” clearly sends out a message:”we want to shape the market” We are going to find out if that is true. Live Chat Icon
It’s worth noting that unlike other suppliers within this area, LiveChat bills you per concurrent user. That means one seat can be used by multiple agents, which can be very advantageous if your staff works in shifts.
There are five different pricing tiers to choose from: their most affordable bundle”Starter” is priced at $16 per month. Should you need more than just four themes and a complete discussion history, you should have a look at the”Team” ($33) plan. The”Business” ($50) tier is designed for bigger teams and adds a staffing forecast as well as a work scheduler module” Enterprise” provides you with a dedicated account manager at a price of $149 per month.
We realize that when you make a decision to Purchase Live Chat Software it is important not just to see how pros evaluate it in their reviews, but also to discover whether the real people and businesses that buy it are actually happy with the item. That’s why we’ve established our behavior-based Customer Satisfaction Algorithm” that gathers customer testimonials, comments and LiveChat reviews across a wide range of social media websites. The information is then presented in an easy to digest form showing how many people had negative and positive experience with LiveChat. With that information at hand you ought to be equipped to make an educated buying decision you won’t regret.
LiveChat is a chat and help desk application Intended for your service and support teams. It includes tools which you can use for your online sales and marketing, web analytics, and live customer care or service requirements. The platform empowers you and your staff to talk to clients and possible customers directly on your websites and in real time.
There are three Major components of LiveChat — a Online chat window, online control panel, and operator application. The operator application has cross platform capacities that enable logging in and chatting with people via desktop and mobile devices.
LiveChat Delivers a wide range of attributes and Abilities, and likely the most tools one of the live chat options that we have reviewed. You get value for your money with functions and tools that include not only chat but also ticketing, client engagement, third party integration, file sharing, work scheduling, advanced reporting, multiple branding, data protection, geo-tagging, co-browsing, conversation surveys, and more.
In addition, it provides real-time Site traffic Tracking, dashboards and data, efficiency analysis, and custom/standard or reports that are interactive. Aside from English, It’s also available in Many major languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade now, LiveChat has grown to Become among the most outstanding enterprise chat alternatives relied upon by leading global brands such as Tesla, Ikea, PayPal, and McDonalds, amongst others. It functions and integrates with dozens of different applications and platforms, extending the software’s functionality to include ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to mention some.
Overview of LiveChat Benefits
Real-time traffic Tracking
With LiveChat, you can also easily track your traffic in real time. You can check whether they’re using shopping cart, or even abandoning an arrangement –and encourage them to talk in case they do. Your helpdesk team agent can talk to more people in less time compared using a phone agent. The software can quickly create reports for every one of your helpdesk team agent, analyzing their amount of chats, time spent with a client, or conversation invitations. You get to measure the speed of your group’s responses and assess how to improve the service. Live Chat Icon
Integrated ticketing system
While other comparable systems offer only basic live Chat with a few extras, Live Chat provides complete help desk functionality with its own ticketing system built into the stage. With this , you gain a substantial edge over the competition, allowing you to quickly resolve customer issues. It does the heavy lifting, which email and telephone can’t handle, and lets you get rid of long queues while engaging clients with your quick replies. Its ticket management capacity allows to supply tickets from discussion and emails, tag tickets, and accept automatic follow-ups.
LiveChat Delivers a Wide Selection of chat and ticket Reports that can be used to identify areas that may be improved and optimized. It is possible to measure chat length, first response times, and queued visitors. These reports, along with staffing forecast, can help you adjust the number of brokers to pay for all chats. Clients can also see the amount of chats, achieved goals, and customer satisfaction levels. With complete visibility over your chat history and performance metrics allow you to fine tune your workflows and performance to be more responsive to your client’s needs.
With LiveChat, you get a full package of Customization options such as two chat window types (embedded or pop-up ), six different themes for minimized or maximized chat window, custom chat window logo, and customizable chat buttons. It also has its own custom CSS editor which gives you even greater flexibility and management for example easily altering any portion of the chat window, both in terms of appearances as well as behavior. You can also add your own social media buttons so that your clients can reach your fan page straight from discussion, and also customize agent profiles not only with titles and names but also with real photographs to get the best outcomes. Further, you get to use engagement graphics — eye-popping graphics and custom greetings and buttons — to allow an even more compelling experience for clients.
Constructed for e commerce and Customer care
Efficiency is the name of the sport for LiveChat. As Such, it’s an ideal online chat program tool for e-commerce revenue and service that provides not only an efficient and dependable communications platform with your customers, but also goals and sales tracker. Embedding a couple lines of code on your sites and you’re good to go, permitting a real-time instrument to participate and interact with your visitors or clients, and measuring the results of these participation. With support for over 30 languages, compatibility with most browsers, and having native iOS and Android apps, you get anyplace, anytime worldwide access and operation for your online business. Live Chat Icon
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin if he gets a conversation from Jane. He sees at the history that she had been asking for a return policy. As he expects — she would like to return her sneakers. As it is Simon who copes with yields, Dave transports Jane to Simon. Dave also tags the conversation as”yield”.
Features: chat background, transfer, tags
Problem: Clients left in their to wonder
Because of LiveChat Software, customer service agent, Dave, checks customers’ action on the site. He notices that John Parker spends some time on a specific merchandise page and decides to approach him to offer some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these shoes are watertight, therefore John decides to make a buy. John leaves a favorable feedback about company’s customer service.
Characteristics: visitors Tracking, post-chat survey, private greetings
Problem: Slow response
Jane wants to Buy New shoes but she want to understand what is shop’s return policy. She wants an answer to her question when possible but she does not enjoy making calls. Fortunately, she is able to start a conversation with a live conversation representative. Jane types inside her question oblivious that Dave can already see what she is writing. As her query is quite a common one, Dave enters a previously saved material, so he doesn’t have to write it over. Jane sends her message and inside a second she receives a URL to the return policy along with a full explanation of steps she needs to take. She completes the conversation and rates it as good.
Characteristics: live chat, Message sneak-peek, canned responses, agent rating
LiveChat offers the following SMB and enterprise pricing bundles for users to pick from. A 30-day free trial is also available. Give the specifics that a look, and select the best strategy for your company.
Starter Plan: $16 per seat/month billed annually (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 a seat/month charged yearly (or $39 billed monthly) Ideal for fulltime support team
Company Plan: $50 per seat/month billed yearly (roughly $59 billed yearly ) Ideal for client support section
Enterprise Plan: $149 Per seat/month billed only annually Ideal for Fortune 500 businesses
LiveChat is among those products we thoroughly enjoyed reviewing. It only works extremely well and is enjoyable to use. We’re surprised that in comparison to ClickDesk, which we had on our site before, the amount of discussion requests skyrocketed. Even though we used the exact same setup (automatic trigger after 3 minutes).
A quality that sets them apart from their competition is the new ticketing system. Offline messages go directly into this station and can be handled more easily by your group with various statuses (open, pending( solved).
It’s not the most affordable live chat software but surely one of the best. Their support is top notch and, at the risk of repeating myself: the user-experience with their applications is simply fantastic. If Apple were ever thinking of obtaining a live chat software, I think they would have to look no more. Live Chat Icon