Introduction Live Chat Icon
Provide Support is a Live Chat Service that can be implemented on sites and operated as a third party client. There are lots of customizable facets of the particular tool, and having live chat available on your own website is a procedure which may be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we are happy to review and break down the varied elements of Live Chat by ProvideSupport.com. Live Chat Icon
The Live chat program itself is a great deal more involved than your normal client. You’ll have the ability to see every one of the visitors that are on your website at any given time, in addition to their IP address, their referral origin, their local time, operating system and a whole lot more. Though some of the info is going to be a whole lot more beneficial than the remainder, it is going to help keep you (or your designated chat operators) as informed on your visitors as possible should they be needing any help. They provide 10 days free trial, no credit card needed.
After you set up an account, You’re brought to a site that seems a little old fashioned. It seems like it’s packed with advertisements, but it is just a website version of ProvideSupport. If you won’t let this disturb you too much, you may read the upcoming steps that you ought to take, like customizing your chat messenger window, then add chat buttons for your emails, produce a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your own greeting message along with company’s emblem. It is also possible to add your operator’s picture so the chat appears more personal. The live chat button on the website can be either chosen from an existing gallery, or you may upload your own image. The chat messenger can be customized with colour schemes and styles that fit your site’s most important theme.
If You Would like to match your own Site’s style, you are able to customize the chat messenger with offered styles and color schemes.
Real-time visitor tracking
The real time visitor Feature allows you to look at your visitor’s IP address, server name, referrer address, pages visited etc.. You can also see a world map and a place from which a user writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to move ongoing chats between agents. Another representative can follow the case and answer within seconds. It’s helpful when an agent doesn’t have the knowledge to address the case. Due to transferring talks there is no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
Additionally, it has a proposal list. If you are on the fly you describe something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you can choose the right word. Live Chat Icon
Provide Support Cons
I’m not a avid fan of The appearance of Provide Support interface. I overlook the personalization when it comes to the whole website. The image on the home page is a Stock picture which provides you the impression that everything there doesn’t have any character too. The video tutorial I saw felt automatic, like it was not the real person talking.
I like brands with personalities. While the dearth of character might not have any effect on customer support on your site, it certainly discourages people like me from using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They let four types of Payments, each month every 2 weeks, every six months and annually. Paying annually is your best alternative or each the plans. They offer 3 plans — small company using 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you are interested in more operators, you can take a look at the PDF document where they given costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real-time visitor info gives you an insight in what clients are searching for. You have a lot of customization options that you can use in your chat.
If you are not bothered by A tiny old look of the program, you might find there what you want to provide customer support to your clients.
Free Trial Option
Live Chat From Provide Support could be tried without any price for 30 days. All attributes (outside of further operators) can be retrieved with this absolutely free time trial interval. Provide Support will not continually harass you in the event that you don’t take advantage of their supply, either, and billing going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use together with this”no hassle” kind of charging and service that’s provided. None of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you’re on the fence about whether or not to implement a live chat solution on your site, our very best suggestion would be to give this program a download, check it out for 30 days, and decide in the end of the free period whether you would like to keep from there. Live Chat Icon