Intro Live Chat Icon
There’s no motive live chat should not be simple. Live Chat Icon
It’s all about connecting with your clients and providing them the best solution in a reasonable amount of time.
That said, many live chat extensions for online stores offer you a much too intimidating interface using tools that are overkill for this type of basic support moderate.
Pure Chat has another strategy.
Pure Chat is a live chat program which aids small businesses deliver instant answers and convert more prospects.
You are not going to locate anything mad with this tool, but that’s the glory of it. The pricing is straightforward. The features are simple, and the total interface makes it quite simple to communicate with customers who want answers fast.
So let’s have a deeper look to the live chat platform to understand who it’s best for and all of the attributes are impressive.
Pure Chat is a live chat program which lets users communicate with their customers directly on their site. Its features include unlimited brokers, boundless chats, full chat background, widget customization, and much more. We compiled Pure Chat user reviews from around the web and decided that it’s generally favorable ratings. We also shared its own available pricing choices.
Summary of User Reviews
What PureChat does well:
Users that gave Pure Chat a favorable review said that the app is easy to set up and navigate due to its user-friendly interface. They also like how the tab switches to an email form when all the operators are all offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative review stated that the app can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Positive User Review
A user who left a favorable overview of Chat on G2 Crowd said that they have been able to convince customers to commit to a purchase within minutes of communication via the app. He also likes how the tool provides them with a means to answer customers’ questions quickly and promote their products without the usage of mobile calls.
Most Helpful Negative User Review
An individual who left a negative review of Chat on Capterra complained about getting timed out without notifications. He explained that making it hard to keep agents who have retail responsibilities on discussion during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they’ve been logged off.
Starting chats at the ideal time depends on how well you may track your visitors. For instance, if you are sitting on the Pure Chat backend you have the capability to see which users are surfing your site in real time. So if somebody is looking at a pair of sneakers you sell on your site, you know precisely what to start talking about, and you have the instruments for making canned answers for certain parts of your website. Live Chat Icon
The obvious start to this particular review is that the actual chat interface. Does this feel usable for both beginners and advanced users?
Everything starts by revealing a chat box to the new visitor. If they’ve been to your website before, the agent on the backend sees all of the customer information and interactions that have occurred before. It works just like an instant messenger, (in which the talks come in real time ), but it also lets you see previous transcripts and which reps have spoken to a customer before.”
Notifications are sent to you when a conversation comes from, and you can schedule when you are offered for chatting so that customers know when you are online.
Implementing a conversation box on your website only takes a quick copy and paste of a code or using their Shopify, Weebly and WordPress plugins. You then have the ability to personalize what the chat box appears like prior to, during and following the dialog. Don’t hesitate to modify around colours, set triggers for as soon as the chat box pops open and then configure the forms that you need people to fill out before talking to you.
You have the opportunity to go with the default stylings (which can be fine,) but the design tools are easy enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android programs are offered for those who’d love to handle live chats while on the move. By way of example, if you need to leave the office but still wish to give the best support on the market, you won’t have to fret about it with a mobile program.
Pretty much all of the features that you would find on the normal dashboard are carried over to the cellular programs. You’ve got settings for actually carrying out the talks, together with setting your availability, handling transcripts and more. This gives you a little boost of confidence since it isn’t important where you are when seeing who is on your site in real-time. Your customer service is constantly managed, as it works just like texting from your cell phone.
The reporting is one of the strongest parts of Pure Chat, because it not only gives you the functionality for exporting accounts, but it supplies beautiful graphs and vision for viewing chat metrics with time. It is possible to track your customer satisfaction to make decisions regarding your employees or to determine which unruly customers you might be spending too much time .
Pure Chat Support
The Pure Chat support outlets are a lot more impressive than a number of the other options you will discover for live chat. For instance, a blog is supplied for reading about updates and tips, while the Guides page is full of information about the best way best to sell online, the way to manage rude customers, how to obtain more live chats and more.
The FAQ page offers you a good idea of what other people are talking about using PureChat, while the primary Support page is a knowledge base with documentation for installations, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it seems like you are going to have to complete most of the research yourself.
A chat box is provided on the dashboard, so rapid interactions with the service team are potential and they also offer email service in-app and about the website for many plans. Live Chat Icon
Pure Chat doesn’t have a free trial. However, you do not need one at all, because the provider delivers a strong free plan you can continue to work with for as long as you want. The paid programs are reasonably priced too, along with the monthly obligations bring along a broad set of characteristics that you don’t get together with the free bundle.
Let’s take a look at what plans you can Pick from:
Free — For $0 you get support for one user, 1 site, boundless chats per month, a 1 day discussion history and native mobile programs.
Starter — For $20 a month you receive support for 2 users, two websites, unlimited chats per month, per 30 day chat background, native cellular apps, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 per month you get everything out of the former plan and support for five users, three websites and 90 days of chat history.
Growing — For $100 per month you receive everything from the former plan and service for ten consumers, five websites, an unlimited chat history and the ability to eliminate the Pure Chat branding.
We like the Free plan for individuals simply testing out the system, but the true functionality comes into play once you opt for the Starter Plan. The only criticism I have is that you have to get all the way up to the $100 a month strategy to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the best and up-and-coming live chat software for small companies and reviewed their attributes and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Settlement — Addressing a customer’s concern at the very first point of contact is an integral performance indicator. Check out this guide to learn more about how using a live chat software can enhance your customer service and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a lot of free tools which may help you keep expenses down. In this article, we discuss with you a few responses from small business owners using these tools to produce their business procedures easier for free.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I request a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for clients that aren’t pleased with their services. Read the following directions to learn the cancelation terms along with other specifics.
Can brokers utilize mobile devices to reply to clients?
Yes. Pure Chat offers apps for both iOS and Android to allow agents to react to customers’ queries from anyplace.
When deciding upon a live chat software, it’s important that the software integrates with other software your business is currently using. Here’s a list of a few of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone with an ecommerce store may benefit from such an easy-to-use chat box tool like Pure Chat. It is all dependent on the pricing strategy you choose. The Free Plan is very good for testing and small operations with only a few products and one rep. The Starter Plan is probably the most common, while the Development Strategy becomes up there for companies with large support groups. Live Chat Icon