Introduction Live Chat Implementation
Provide Support is a Live Chat Service that can be implemented on sites and operated remotely as a third party client. There are many customizable facets of the particular tool, and using live chat which can be found on your website is a process which may be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we are pleased to review and divide down the diverse elements of Live Chat by ProvideSupport.com. Live Chat Implementation
The Live chat app itself is a great deal more involved than your average customer. You will have the ability to see every one of those visitors that are on your site at any particular time, in addition to their own IP address, their own referral source, their local time, working system and much more. Though some of this info is going to be much more beneficial than the remainder, it is going to help keep you (or your designated chat operators) as educated on your customers as possible if they are in need of any assistance. They provide 10 days free trial, no credit card needed.
Once you set up an account, You’re brought to a site which seems a little old fashioned. It seems like it’s packed with advertisements, but it is just a website edition of ProvideSupport. If you wont let this disturb you too much, you may read the next steps that you ought to take, like customizing your chat messenger window, then add chat buttons to your mails, create a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your own greeting message along with company’s emblem. You can also add your operator’s picture so the chat looks more personal. The live chat button on the website can be chosen from an present gallery, or you may upload your own picture. The chat messenger could be customized with color schemes and styles that fit your site’s main theme.
If you want to match your Website’s style, you can personalize the conversation messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to view your visitor’s IP address, host name, referrer address, pages visited . You can also see a world map and a place from which a user writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to transfer ongoing discussions involving representatives. The other agent can follow the situation and answer within minutes. It is helpful when an agent does not have the knowledge to solve the case. Due to transferring talks there’s no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you spell something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the best word. Live Chat Implementation
Provide Support Drawbacks
I am not an avid fan of The appearance of Provide Support interface. I miss the personalization when it concerns the whole website. The image on the home page is a Stock image which provides you the impression that everything there doesn’t have any character as well. The video tutorial I watched felt automated, like it wasn’t the real person talking.
I like brands with personalities. While the dearth of character here might not have any impact on customer support on your website, it definitely discourages people like me by using this software.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They allow four Kinds of Payments, each month every 2 months, every six months and annually. Paying annually is your best option or all of the plans. They offer 3 plans — small company with 1 operator, Corporate plans with 3 operator and Business with 10 operators. If you are interested in more operators, then you can check out the PDF document where they specified costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real-time visitor info gives you an insight in what customers are looking for. You have a lot of customization options that you may use in your chat.
If you’re not bothered by A little old look of the program, you might find there what you need to give customer support to your clients.
Free Trial Option
Live Chat From Provide Support can be attempted with no cost for 30 days. All attributes (outside of additional operators) could be accessed with this free time trial interval. Provide Support won’t always harass you if you don’t take advantage of the offer, possibly, and charging going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” form of billing and support that’s provided. None of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you’re on the fence about whether or not to implement a live chat option on your site, our best suggestion would be to provide this app a download, try it out for 30 days, and decide in the end of the free period if you’d like to continue from that point. Live Chat Implementation