Why choose Crisp? Live Chat Inc Desktop Application
In this article I’ll cover our Experience with Crisp, the reason we switched, and how you can make the right choice for your business and startup as well. You will know how to compare live talks and that metrics could be important for you too. Live Chat Inc Desktop Application
How was that choice made?
Looking at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we have created a Spreadsheet with multiple live chat sellers, we identified that the core feature and metrics we were looking for.
What did we use before?
We have Used several other live chat earlier, which somehow shifted their focus from a live conversation to a”all in one business suite”. Their live chat still functions, but metrics that are significant for us were removed. We have used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we were in for four months those metrics vanished and were replaced by other metrics. We have obtained a leaderboard for our staff members, which we didn’t use because we are searching for quality service and not quantity as well as the pricing appears to outperform the benefit. So our decision was clear at that moment: we had to move on.
We found 14 times background, 30 days History and unlimited history (for higher plans this is common), here the price scaling was interesting. All live talks we attempted had this attribute, a few at higher price tags, others combined with a poorly implemented search feature, and so the history wasn’t accessible. With Crisp, the boundless history is currently available with their first paid plan, and it not only ships with a reasonable price tag, but also their search works exceptionally well.
How many connections do we need?
First, we tried to answer that Question with another question”how many clients will chat with us” – and that has been incorrect – we made that mistake already once. We can not restrict on the contacts we make because we actually wish to make contact with all of them. Endless contacts was what we were searching for (at a reasonable price tag). What we found were chats with 100 active contacts for $0/month which was quite pleasant, we scaled that up a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did exactly the same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by use – that is huge! They think the identical way we do in Storyblokwe don’t want to restrict the user to the use of the machine (eg. Content entries or contacts), we want to scale as their team scales. So at Crisp you choose a plan and you may scale the amounts from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on the same site for more than 30 seconds”. Those causes are a fantastic method to help your viewers with questions they could have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This component can be found in all options we analyzed and mainly available in the very first paid plan.
Possibility to send campaign emails
From time to time we send mails Using our live chat. We think that it’s a good way to retarget our viewers because we ought to have the ability to send relevant content according to some metrics people live talks provide. To be honest, we’re not sending many mails, because we also hate spam on our side. So we want to send certain mails to particular target groups and again: we really like the implementation in the Crisp customer. It is simple and satisfied our needs at a sensible price tag.
Number of brokers
The broker chairs is kinda Interesting, it is something that you can control. You could choose one account for the entire team (which is cheap with the majority of options ), or you might go for one chair for every team member. Since we like to have this personal approach to our customers the idea of using one accounts for the entire group was dropped instantly. We’ve begun to compare the first paid program contrary to the majority of the high tier programs to see how the cost scales . The highest costs we found were about ~$155/m per seat where the scope was somewhere from $15/m to this. We had a peek at Crisp again and found that their greatest package has unlimited agents seats included. Also, their free plan permitted 2 agents, which was great for analyzing. Live Chat Inc Desktop Application
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key stations. We don’t actually use integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our company, we use it on a daily basis and included most of our resources already – so we focused on how they operate and function with Slack. We tested some of them and many are actually working quite well. We found one which has huge delays when messaging from and to Slack which was a no-go for us. We reported that difficulty to them, but we do not know if they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the entire set-up was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to customer service, Crisp is made to maintain your workflow simple. From live chat to email, Crisp provides one station to answer to your users using a simple team inbox where you can manage all of your user queries.”
From our experience, Crisp actually Ships with all the attention on that chat experience for your customers. Which is exactly what we were searching for since we evaluated other alternatives.
This one is tricky. If you browse The past few points you saw that we compared the lower tier plans and feature together with the maximum tier programs, some are economical at the beginning and become expensive as you use them. After using Crisp for six months today, and switched from a competition because of that pricey”ending” and those attribute we did not need but would have to pay for. We are pleased to state that we believe we got the best match for us, maybe it will fit as nicely for you. We saw that the list of 8 facets above is all you want to locate your own best fit.
We made contact with unbelievable great people (thank You!) And companies all around the world. We might have had the exact same experience with other live chats as well, but the price tag combined with the feature set Crisp does provide, we would and do recommend it to all customers who are looking for a live discussion themselves. We’ve updated to the Crisp unlimited plan some time ago, and are thankful that we made that choice. In case you have a question or wish to inform us about your experience using Crisp and other live chats, don’t hesitate to drop us a comment below or send a conversation or talk to us using Crisp! Live Chat Inc Desktop Application