Introduction Live Chat Inc Desktop Application
Let’s Begin with JivoChat’s home page. As a big fan of green and that’s connected to nature, a foliage over their logo and green background instantly made me feel calm. Well playedJivoChat! Live Chat Inc Desktop Application
Their main slogan is: “Turn your website visitors into paying customers with JivoChat.”
It is a free tool to help You monitor and speak with customers visiting your site, Facebook, Telegram, and Viber — all of that in actual time. To start a journey on this live chat instrument, all I must do is to click on the sign up free button.
I had been asked about my Email, password and a Promo code. I didn’t have some, but I presume this is what potential clients like best: reductions!
What I enjoyed about the Signing up procedure is that I could see how many steps are nonetheless left. Following is a quick preview of the last measure, installing your JivoChat code.
After I signed up, I Installed the desktop program and I must say that it’s very neat. There’s the Inbox section, available from the program’s sidebar — there land all of the incoming requests from your customers. Then, we have a section Chats, where you can view your existing conversations. It looks like this:
When chatting with your Clients you can immediately check their information this handy little attribute is put on the correct and it is invaluable when targeting your clients’ needs. What’s more, below we have site visitors section, telling us about all the folks on our website.
Speaking of traffic Your website — the”invitation to talk” feature is available only in the Professional Version. It offers you a wide range of options for pop up invitations.
I like the snippet alternative Included in the program. It permits you to find out exactly what a user authors to you before he or she sends it. It creates responding to your customers’ queries much quicker.
Additionally, when a Visitors compose a message, an agent get the little pop up on the right bottom, asking if they want to chat, fast reply or ignore (which, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is forever free and it includes up to five agents. It provides customizable chat in 20 languages, different apps (including desktop and mobile) and 24”7customer service.
Another plan is a Professional Version: for $10/agent per month if billed yearly. It offers much more features. Have a look at the screenshot below:
JivoChat comes in a fair Cost. I guess, the only thing that is missing is that it is not very scalable. You have just two strategies: one is very basic and another one might be insufficient if you’re working with enterprises businesses. However, as always, it all depends on what you require. Live Chat Inc Desktop Application
A nice addition that they Provide is that which they call a Callback feature. What it really does is that visitors can leave you their number and you’ll be able to call them back at your earliest convenience. On their site they’re stating:”Chat is suitable for delicately accompanying customers on the website, and immediate callbacks are perfect for actively completing transactions.”
Additionally, it works when nobody Is available on chat. You may easily get back in touch with your possible leads afterwards.
JivoChats is incorporated With Facebook Messenger, which means the customer can receive your responds right for their Facebook. When it comes to you as an agent, Jivo will not force you to change between the apps to reply. All messages from social networks appear right in the JivoChat desktop and/or mobile app.
Another of their Additions is the Mobile SDK, which lets you add live chat service to your own Android and iOS native apps. If your customers are spending a lot of time browsing through your shop on mobile, they will surely find it rather convenient.
If that is not enough, They are throwing an API for programmers, that’s the entire documentation programmers can utilize if they want to incorporate JivoChat with their own program or CRM solution.
JivoChat do not have a lot Of integrations however but they have been on the industry only for 4 decades — and this matter takes resources and time.
They offer basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Incorporated with Shopify, which is a fantastic news for all e-commerce companies. It only proves JivoChat keeps evolving and, more importantly, their growth is ordered by their customers’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and also to keep their clients even more fulfilled, they also offer reports that monitor the level of your customer services.
Concerning the design, The whole website looks really nice and I can also say that UX does not lack in that department. There is one thing that confused me when I was on the main site , I clicked on the chat window three days, before I understood I need to click exactly on”Chat with us. We’re online!” prompt. That might have been done simpler. The great news is that if I wanted something, there was always somebody on chat!
The wrap-up of JivoChat
JivoChat is a good Looking alternative that does its own job. For businesses who are looking for a basic live chat option, it actually does come for a fair price.
But do not take (only) my Word for this! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or maybe it’ll be just perfect For you? I think that they are really good in what they provide, and I think They will be scaling and supplying different plans using a larger selection of attributes To meet their future clients. Live Chat Inc Desktop Application