Background Live Chat Inc Desktop Application
There’s no reason live chat should not be simple. Live Chat Inc Desktop Application
It’s about connecting with your customers and giving them the very best solution in a reasonable period of time.
That said, many live chat extensions for internet stores offer you a much too intimidating interface using tools that are overkill for this type of basic support medium.
Pure Chat has a different approach.
Pure Chat is a live chat program that helps small businesses deliver instant answers and convert more prospects.
You’re not going to find anything mad with this tool, but that’s the glory of this. The pricing is straightforward. The features are easy, and the total interface makes it quite simple to communicate with customers who want answers fast.
So let us have a deeper look into the live chat platform to understand who it is ideal for and which of the attributes are impressive.
Pure Chat is a live chat program that lets users communicate with their customers directly on their site. Its attributes include unlimited agents, boundless chats, complete chat history, widget customization, and more. We compiled Pure Chat user reviews from around the web and decided that it has generally favorable ratings. We also shared its own available pricing options.
Summary of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a favorable review said that the app is easy to set up and navigate due to its user-friendly interface. They also enjoy the way the tab switches into a email form when each of the operators are all offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative review stated that the app can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Favorable User Review
A user who left a favorable review of Pure Chat on G2 Crowd stated that they have been able to persuade customers to commit to a buy within minutes of communicating via the app. He also likes the way the tool provides them with a means to answer customers’ questions quickly and market their goods without the usage of mobile calls.
Most Helpful Negative User Review
An individual who left a negative review of Chat on Capterra whined about getting timed out without notifications. He clarified that making it difficult to maintain agents who’ve retail responsibilities on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they’ve been logged off.
Starting chats at the ideal time depends on how well you can track your traffic. For instance, if you are sitting on the Chat backend you have the capability to view which users are browsing your site in real time. So if someone is looking at a pair of sneakers you sell on your website, you understand precisely what to begin talking about, and you even have the tools for making canned answers for certain parts of your site. Live Chat Inc Desktop Application
The obvious start to this particular review is the actual chat interface. Does this feel useable for both beginners and advanced users?
It all begins by revealing a chat box into the new visitor. If they’ve been to your website before, the agent about the backend sees each of the customer information and interactions that have happened in the past. It functions just like an instant messenger, (in which the talks come in real-time), but in addition, it allows you to see previous transcripts and which reps have spoken to a client in the past.”
Notifications are delivered to you when a chat comes from, and you’ll be able to schedule when you’re available for chatting to ensure customers know when you are online.
Implementing a conversation box on your site only requires a quick copy and paste of a code or using the Shopify, Weebly and WordPress plugins. After that you have the capability to personalize what the chat box appears like before, during and following the conversation. Don’t hesitate to modify around colors, set causes for as soon as the chat box pops open and configure the types that you want people to fill out before talking to you.
You have the opportunity to decide on the default stylings (which can be fine,) but the layout tools are simple enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android apps are offered for people who’d love to handle live chats while on the go. By way of example, if you have to leave the workplace but still want to provide the best support on the market, you won’t have to worry about it using a mobile program.
Pretty much all of the features that you would find on the normal dashboard are taken over to the mobile apps. You’ve got settings for actually executing the talks, along with setting your accessibility, managing transcripts and much more. This gives you a small boost of confidence as it isn’t important where you are when seeing who is on your site in real-time. Your customer support is constantly handled, as it functions just like texting from your cell phone.
The coverage is just one of the strongest parts of Pure Chat, since it not only provides you the performance for exporting accounts, but it provides beautiful graphs and vision for viewing chat metrics over time. It is possible to track your customer satisfaction to make decisions regarding your staff or to figure out which unruly customers you may be spending too much time .
Pure Chat Support
The Pure Chat service outlets are far more impressive than some of the other options you’ll discover for live chat. By way of example, a site is provided for reading about updates and suggestions, while the Guides page is full of information on how to sell online, how to manage rude customers, how to get more live chats and more.
The FAQ page offers you a good idea about what other people are talking about with PureChat, while the principal Support page is a knowledge base with documentation for installations, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it seems as if you’ll have to complete most of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions together with the support team are possible and they also offer email service in-app and about the web site for many programs. Live Chat Inc Desktop Application
Pure Chat doesn’t have a free trial. But you don’t want one at all, since the company offers a solid free plan that you can continue to use for as long as you want. The paid programs are reasonably priced too, and the monthly payments bring along a wide set of characteristics you don’t get with the free bundle.
Let’s Look at what plans you can Pick from:
Free — For $0 you get support for one user, 1 website, unlimited chats per month, a 1 day chat history and native cellular apps.
Starter — For $20 per month you receive support for two users, two websites, unlimited chats per month, per 30 day chat background, native mobile programs, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 per month you get everything from the previous plan and support for five users, three sites and 90 days of chat history.
Growth — For $100 a month you get everything from the former plan and service for ten consumers, five sites, an unlimited chat history and the capacity to remove the Pure Chat branding.
We like the Free program for people simply testing out the machine, but the genuine operation comes into play when you opt for the Starter Plan. The only gripe I have is that you have to receive all the way up to the $100 a month strategy to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their best and up-and-coming live chat software for small companies and reviewed their attributes and pricing. Read this article to know our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Settlement — Addressing a client’s concern at the very first point of contact is a key performance indicator. Have a look at this article to learn more about how employing a live chat software can enhance your customer support and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a lot of free tools that may assist you in keeping expenses down. In this report, we discuss with you some responses from small business owners who use these tools to produce their business processes easier at no cost.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I ask for a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for clients who aren’t satisfied with their services. Read these instructions to learn the cancelation terms along with other details.
Can agents use mobile devices to reply to clients?
Yes. Pure Chat offers programs for both iOS and Android to allow agents to react to customers’ inquiries from anywhere.
Popular Software Connections
When choosing a live chat program, it is important that the software integrates with other applications your company is now using. Here’s a list of some of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone with an ecommerce shop may benefit from such an easy-to-use conversation box tool such as Pure Chat. It is all dependent on the pricing plan you pick. The Free Plan is very good for analyzing and small operations with just a couple of products and a single rep. The Starter Plan is probably the most common, while the Development Strategy becomes up there for businesses with big support groups. Live Chat Inc Desktop Application