Why choose Crisp? Live Chat Inc Software
In this article I’ll cover our Expertise with Crisp, the reason we changed, and how you can make the right choice for your business and startup too. You may know how to compare live chats and which metrics might be important for you also. Live Chat Inc Software
How was that choice made?
Looking at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we’ve created a Spreadsheet with multiple live chat sellers, we identified that the core feature and metrics we were looking for.
What did we use before?
We’ve Used several other live chat before, which somehow shifted their attention from a live conversation to a”all in 1 business suite”. Their live chat still works, but metrics which are significant for us were removed. We have used those metrics for our monthly reports, and customer overviews, growth rates and more. After we were in for four months those metrics vanished and were replaced with other metrics. We have got a leaderboard for our team members, which we didn’t use because we are searching for quality support rather than quantity and the pricing appears to outperform the advantage. Our decision was clear at the moment: we needed to move on.
We found 14 times background, 30 days History and unlimited history (for higher plans that this is common), here the price scaling was intriguing. All live talks we attempted had this attribute, some at higher price tagsothers together with a badly executed search feature, therefore the history wasn’t accessible. With Crisp, the boundless history is currently available with their first paid plan, and it not only ships with a fair price tag, but also their search works exceptionally well.
How many connections do we want?
We tried to answer that Question with another question”how many clients will talk with us” – and that has been incorrect – we made that mistake once. We can’t limit on the connections we create because we really wish to earn contact with all of them. Unlimited contacts was exactly what we were looking for (at an affordable price tag). What we found were discussions with 100 active contacts for $0/month which was quite nice, we climbed that up a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by use – which is huge! They believe the same way we do at Storyblok, we don’t wish to restrict the consumer to the use of this machine (eg. Content entries or entries ), we would like to scale as their team scales. So at Crisp you choose a plan and you can scale the amounts from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on precisely the same website for more than 30 seconds”. Those triggers are a fantastic method to help your audience with questions they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This component is available in most options we tested and mainly available in the very first paid program.
Ability to send campaign emails
From Time to Time we send emails Using our live chat. We think it’s a fantastic way to retarget our viewers because we should have the ability to send relevant content based on some metrics those live chats provide. In all honesty, we are not sending many emails, because we hate spam on our side. So we like to send certain mails to particular target groups and : we really like the execution in the Crisp customer. It’s simple and fulfilled our needs at a reasonable price tag.
Number of agents
The broker seats is kinda Intriguing, it is something that you can control. You could choose 1 account for the whole group (which can be cheap with most options ), or you could go for one chair for each team member. Since we like to have that personal approach to our clients the notion of using one account for the whole group was dropped instantly. We’ve begun to compare the first paid program against most of the high tier plans to observe the way the cost scales again. The highest costs we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to this. We had a look at Crisp again and found that their greatest package has unlimited agents seats included. Also, their free strategy permitted 2 agents, which was great for testing. Live Chat Inc Software
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key channels. We do not actually use integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and included the majority of our tools – so we focused on how they operate and function together with Slack. We analyzed some of these and most are actually working very well. We found one that has enormous delays when messaging from and also to Slack that was a no-go for us. We reported that difficulty to these, but we do not know if they changed it since we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the whole set-up was completed in a couple of minutes.
“Crisp is the simplest way To communicate with your clients. From sales to client service, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp offers a single station to reply to your users employing a simple team inbox where you can manage all your user inquiries.”
From our experience, Crisp really Ships with all the focus on such chat experience for your clients. That is precisely what we were looking for as we evaluated other solutions.
This one is tricky. If you read The last few things you noticed that we compared the lower grade plans and attribute together with the highest tier programs, some are cheap at the start and become costly as you use them. After using Crisp for six months now, and switched from a competition because of the expensive”ending” and those feature we did not need but might have to pay for. We are glad to state we believe we have the best fit for us, maybe it will fit as nicely for you. We saw that the listing of 8 aspects above is all you need to locate your own best fit.
We made contact with incredible great people (thank You!) And businesses all over the world. We could have had exactly the same experience with other live discussions too, but the price tag combined with the feature set Crisp does offer, we would and do recommend it to all of clients that are searching for a live discussion . We’ve updated to the Crisp unlimited plan a while ago, and are glad that we made that decision. In case you have a query or wish to inform us about your experience using Crisp along with other live discussions, don’t hesitate to drop us a comment below or send us a tweet or talk to us with Crisp! Live Chat Inc Software