Overview Live Chat Inc WordPress
Let’s start with JivoChat’s home page. As a big fan of green and that’s linked to nature, a foliage over their emblem and green backdrop instantly made me feel calm. Well played, JivoChat! Live Chat Inc WordPress
Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It is a free tool to help You track and speak with customers visiting your Website, Facebook, Telegram, and Viber — all of that in real time. To begin a journey on this live chat instrument, all I have to do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what potential customers like best: discounts!
What I enjoyed about the Signing up procedure is that I could see just how many measures are still left. Following is a quick preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it is very neat. There is the Inbox section, available in the app’s sidebar — there land each of the incoming requests from your customers. Then, we have a segment invisibly, where you are able to see your current conversations. It looks like this:
When conversing with your Clients you can quickly check their data — this handy little attribute is put on the correct and it’s useful when targeting your customers’ needs. What is more, below we have site visitors section, telling us about all the folks on our site.
Speaking of traffic on Your site — the”invitation to chat” attribute is available only in the Professional Version. It offers you a wide selection of options for pop up invitations.
I like the snippet option Included in the program. It permits you to see exactly what a user writers to you before he or she sends it. It creates responding to your clients’ queries much faster.
Also, when a Visitors compose a message, an agent get the small pop up on the right bottom, asking if they want to chat, fast answer or dismiss (which, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is permanently free and it includes up to 5 agents. It provides customizable chat in 20 languages, different apps (including desktop and mobile) and 24”7client support.
The other plan is a Professional Version: for $10/agent a month if billed yearly. It offers more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the only thing that is missing is that it is not very scalable. You’ve only two strategies: one is quite basic and another one might not be enough if you are working with enterprises businesses. But, as always, it all depends on your needs. Live Chat Inc WordPress
A Wonderful addition that they Offer is that which they call a Callback feature. What it really does is that visitors could leave you their amount and you’ll be able to call them back at your first convenience. On their website they are saying:”Chat is suitable for accompanying customers on the site, and instant callbacks are ideal for actively completing trades”
It also works when nobody Is available on discussion. You may easily get back in contact with your potential leads afterwards.
JivoChats is incorporated Using Facebook Messenger, so the customer can receive your responds right for their Facebook. When it comes to you as an agent, Jivo will not force you to change between the apps to reply. All messages from social networks appear directly in the JivoChat desktop and/or mobile program.
Another of their Additions is your Mobile SDK, which allows you to add live chat support to your Android and iOS native apps. If your clients are spending a lot of time browsing through your shop on mobile, they will definitely find it very convenient.
In case that’s not sufficient, They’re throwing an API for developers, that’s the whole documentation programmers can use if they would like to integrate JivoChat with their own app or CRM solution.
JivoChat don’t have a lot Of integrations however but they’ve been on the industry just for 4 decades — and this matter takes resources and time.
They offer basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps evolving and, what’s more, their expansion is ordered by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and also to keep their customers even more fulfilled, they also supply reports that monitor the level of your customer services.
In terms of the Plan, The whole site looks very nice and that I may also say that UX doesn’t lack in that section. There is one thing that confused me though: when I was on the main site I clicked on the conversation window three days, before I realized I want to click exactly on”Chat with us. We’re online!” prompt. That might have been done simpler. The excellent news is that whenever I needed something, there was always somebody on discussion!
The verdict of JivoChat
JivoChat is a good Looking solution that does its job. For companies who’re searching for a standard live chat solution, it truly will come for a reasonable price.
But do not take (just ) my Word for it! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or maybe it is going to be just perfect For you? I think that they are really good in what they offer, and I believe They’ll be scaling and supplying different plans using a wider selection of features To satisfy their future customers. Live Chat Inc WordPress