Overview Live Chat Integration
Let Us Begin with JivoChat’s home page. As a big fan of green and all that’s connected to character, a foliage over their logo and green backdrop immediately made me feel calm. Well played, JivoChat! Live Chat Integration
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It’s a free tool to help You track and talk to customers visiting your site, Facebook, Telegram, and Viber — all of that in actual time. To begin a journey with this live chat instrument, all I have to do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what prospective clients like best: reductions!
What I liked about the Signing up process is that I could see just how many steps are nonetheless left. Here’s a fast preview of the last step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I must say that it is very neat. There’s the Inbox part, available in the program’s sidebar — there land all of the incoming requests from the customers. Then, we’ve got a section Chats, where you are able to view your existing discussions. It looks like this:
When conversing with your Clients you can immediately check their information — this convenient little attribute is put on the right and it’s invaluable when targeting your clients’ needs. What’s more, below we have website visitors department, telling us about each the folks on our site.
Speaking of visitors Your site — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a wide range of alternatives for pop up invitations.
I like the snippet option Included in the program. It allows you to see exactly what a user authors to you before he or she sends it. It creates responding to your customers’ queries much faster.
Also, when a Visitors compose a message, an agent get the little pop up on the perfect underside, asking if they wish to chat, fast answer or ignore (that, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s permanently free and it includes up to five agents. It provides customizable chat in 20 languages, different programs (including desktop and mobile) and 24”7customer service.
The other plan is a Professional Version: for $10/agent per month if billed annually. It offers more features. Take a look at the screenshot below:
JivoChat comes at a fair Price. I figure, the one thing that is missing is that it is not very scalable. You have just two strategies: one is very basic and the other one might be insufficient if you’re working with partnerships businesses. But, as always, it all depends on what you require. Live Chat Integration
A Wonderful addition that they Provide is what they call a Callback feature. What it does is that people could leave you their amount and you’ll be able to call them back at your first convenience. On their site they’re stating:”Chat is suitable for delicately accompanying clients on the website, and instant callbacks are perfect for actively completing transactions.”
It also works when nobody Is available online chat. You can easily get back in contact with your possible leads later.
JivoChats is integrated Using Facebook Messenger, so the customer can receive your responds right to their Facebook. When it comes to you as an agent, Jivo will not force you to change between the apps to answer. All messages out of social networks appear right in the JivoChat desktop and/or mobile app.
Another of the Additions is the Mobile SDK, which lets you add live chat support to your Android and iOS native apps. If your clients are spending a lot of time browsing through your store on cellular, they will definitely find it rather convenient.
If that is not enough, They are throwing an API for programmers, which is the entire documentation programmers can use if they would like to incorporate JivoChat using their own program or CRM solution.
JivoChat do not have a great deal Of integrations yet but they have been on the market only for 4 years — and this matter takes resources and time.
They offer basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Incorporated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps evolving and, what’s more, their growth is ordered by their clients’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their customers even more satisfied, they also offer reports which track the level of your customer services.
In terms of the design, The entire site looks really nice and I may also say that UX does not lack in that department. There is one thing that confused me though: when I had been on the primary site I clicked on the conversation window three days, before I understood that I want to click just on”Chat with us. We’re online!” prompt. That could have been done simpler. The excellent news is that if I needed something, there was always somebody on chat!
The conclusion of JivoChat
JivoChat is a good Looking alternative that does its own job. For businesses who are searching for a basic live chat option, it actually will come for a fair price.
But do not take (only) my Word for it! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or maybe it’ll be just perfect For you? I think that they’re really good in what they offer, and I think They’ll be scaling and supplying other programs with a wider range of attributes To satisfy their future clients. Live Chat Integration