Overview Live Chat Joomla
Let Us Begin with JivoChat’s home page. As a major fan of green and that’s connected to character, a foliage over their emblem and green background instantly made me feel calm. Well played, JivoChat! Live Chat Joomla
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It is a free tool to help You track and talk to customers visiting your site, Facebook, Telegram, and Viber — all of that in actual time. To begin a journey with this live chat instrument, all I must do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what potential customers like best: reductions!
What I enjoyed about the Signing up procedure is that I could see just how many measures are still left. Following is a fast preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it is very neat. There’s the Inbox part, available from the program’s sidebar — there territory all of the incoming requests from the clients. Then, we have a segment invisibly, where you are able to view your existing discussions. It looks like this:
When chatting with your Customers you can immediately check their data this convenient little attribute is put on the correct and it’s invaluable when targeting your customers’ needs. What is more, below we have website visitors section, informing us about all the folks on our site.
Speaking of visitors on Your site — the”invitation to chat” feature is available only in the Professional Version. It offers you a vast selection of alternatives for pop up invitations.
I like the snippet alternative Included in the program. It allows you to see what a user authors to you until he or she sends it. It makes responding to your clients’ queries much faster.
Also, when a Visitors write a message, an agent get the small pop up on the perfect underside, asking if they want to chat, quick answer or ignore (which, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It’s forever free and it includes up to five agents. It offers customizable conversation in 20 languages, different apps (including mobile and desktop ) and 24”7client support.
The other strategy is a Professional Version: for $10/agent per month if billed annually. It gives much more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I guess, the only thing that is missing is that it’s not very scalable. You have only two strategies: one is very basic and the other one may be insufficient if you’re working with enterprises businesses. But, as always, it all depends on your needs. Live Chat Joomla
A nice addition that they Provide is that which they call a Callback attribute. What it does is that people can leave you their amount and you’ll be able to call them back at your earliest convenience. On their site they’re stating:”Chat is suitable for delicately accompanying customers on the website, and instant callbacks are perfect for actively completing trades”
It also works when nobody Is available online discussion. You may easily get back in contact with your possible leads later.
JivoChats is integrated Using Facebook Messenger, which means the client can receive your responds right for their Facebook. When it comes to you as a broker, Jivo will not force you to switch between the apps to reply. All messages out of social networks look directly in the JivoChat desktop and/or mobile program.
Another of the Additions is your Mobile SDK, which lets you add live chat service to your own Android and iOS native programs. If your customers are spending a great deal of time searching through your shop on mobile, they will definitely find it rather convenient.
In case that’s not sufficient, They are throwing an API for developers, that’s the whole documentation developers can utilize if they want to integrate JivoChat with their own app or CRM solution.
JivoChat don’t have a lot Of integrations yet but they’ve been on the industry only for 4 years — and this matter takes time and resources.
They offer basic Integrations for both medium and small companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Incorporated with Shopify, which is a great news for all e-commerce companies. It merely proves JivoChat keeps growing and, more importantly, their expansion is ordered by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their clients even more satisfied, they also offer reports which track the level of your customer services.
Concerning the design, The whole website looks really nice and that I can also say that UX does not lack in that department. There’s 1 thing that confused me when I was on the primary website, I clicked on the chat window three times, before I realized that I want to click just on”Chat with us. We are online!” prompt. That might have been done simpler. The excellent news is that if I wanted something, there was always someone online discussion!
The verdict of JivoChat
JivoChat is a great Looking solution that does its own job. For companies who are looking for a basic live chat option, it truly does come for a reasonable price.
But don’t take (just ) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or perhaps it is going to be just perfect For you? I think that they are really good in what they offer, and I think They’ll be scaling and providing different plans with a larger selection of attributes To meet their future clients. Live Chat Joomla