Introduction Live Chat Joomla
Provide Support is a Live Chat Service which may be implemented on websites and operated remotely as a third party customer. There are lots of customizable aspects of this tool, and using live chat available on your own site is a procedure that can be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we are pleased to review and break down the varied elements of Live Chat by ProvideSupport.com. Live Chat Joomla
The Live chat app itself is a great deal more involved than your average client. You’ll be able to see every one of the visitors that are on your website at any given time, in addition to their IP address, their own referral source, their local time, working system and much more. Though some of the information is going to be a whole lot more valuable than the remainder, it will help to keep you (or your designated chat operators) as educated on your customers as possible should they be in need of any help. They provide 10 days free trial, no credit card needed.
Once you install an account, You are brought to a website that seems somewhat old fashioned. It seems like it is full of ads, but it’s only a website edition of ProvideSupport. If you won’t let that disturb you too much, you may read the next steps that you should take, like customizing your conversation messenger window, add chat buttons to your mails, create a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your greeting message and company’s emblem. You can also add your operator’s picture so the chat appears more personal. The live chat button on the site can be either chosen from an existing gallery, or you can upload your own picture. The chat messenger can be customized with color schemes and styles that fit your website’s most important theme.
If you want to match your own Website’s style, you are able to customize the conversation messenger with offered fashions and color schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to look at your visitor’s IP address, server name, referrer address, pages visited etc.. You can also find a world map and a spot where a person writes to you.
Transfer chats between agents
Provide Support provides She capability to move ongoing chats between representatives. Another representative can follow-up the case and reply within seconds. It’s helpful when an agent doesn’t possess the knowledge to solve the instance. Due to transferring chats there’s no delay, which increases client satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you spell something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can pick the right word. Live Chat Joomla
Provide Support Drawbacks
I am not an avid fan of The look of Provide Support interface. I overlook the personalization when it comes to the whole website. The picture on the home page is a Stock picture which gives you the impression that everything there does not have any personality as well. The movie tutorial I saw felt automatic, like it wasn’t the real person talking.
I like brands with personalities. While the lack of character here might have no impact on customer service on your site, it certainly discourages people like me from using this program.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They allow four types of Payments, each month every two months, every six months and annually. Paying annually is the ideal option or each of the plans. They offer 3 plans — little company with 1 operator, company plans with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can take a look at the PDF document in which they specified costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real-time visitor info provides you an insight in what customers are searching for. You’ve got tons of customization options that you can use in your chat.
If you’re not bothered by A tiny old expression of the application, you might discover there what you want to give customer support to your customers.
Free Trial Opportunity
Live Chat From Provide Support can be tried without any price for 30 days. All features (outside of additional operators) can be retrieved with this free time trial period. Provide Support will not always harass you if you don’t take advantage of the offer, either, and billing going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use together with this”no hassle” form of billing and service that is provided. None of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you are on the fence about whether or not to implement a live chat solution on your website, our very best suggestion is to give this app a download, try it out for 30 days, and choose in the end of the free period if you would like to keep from that point. Live Chat Joomla