Introduction Live Chat Line
Provide Support is a Live Chat Service which may be implemented on sites and operated remotely as a third party client. There are many customizable aspects of this tool, and using live chat which can be found on your own website is a procedure which can be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we are happy to review and break down the diverse elements of Live Chat by ProvideSupport.com. Live Chat Line
The Live chat app is a great deal more involved than your normal client. You will be able to see each of those visitors which are on your website at any given time, in addition to their own IP address, their own referral origin, their regional time, operating system and a whole lot more. While some of this information will be a whole lot more beneficial than the remainder, it is going to help keep you (or your designated chat operators) as educated on your visitors as possible should they be in need of any assistance. They offer 10 days free trial, no credit card needed.
After you set up an account, You’re brought to a website which seems somewhat old fashioned. It seems like it is packed with advertisements, except it’s just a site edition of ProvideSupport. If you wont let that disturb you too much, you can read the next steps which you should take, like customizing your chat messenger window, add chat buttons for your mails, create a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your greeting message and company’s emblem. You can also put in your operator’s image so the chat looks more private. The live chat button on the website can be either chosen from an present gallery, or you can upload your own picture. The chat messenger could be customized with colour schemes and styles that fit your website’s main theme.
If you want to match your Site’s style, you can customize the conversation messenger with offered styles and color schemes.
Real-time visitor tracking
The real time visitor Feature allows you to look at your customer’s IP address, host name, referrer address, pages visited . You can also see a world map and a spot from which a user writes to you.
Transfer chats between agents
Provide Support provides She ability to transfer ongoing chats between representatives. The other agent can follow-up the case and answer within seconds. It is helpful when an agent does not have the knowledge to address the instance. Thanks to transferring chats there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a proposal list. If you’re on the fly you describe something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can choose the right word. Live Chat Line
Provide Support Cons
I am not an avid fan of The look of Provide Support port. I miss that the personalization when it concerns the whole website. The image on the home page is a Stock image which gives you the belief that everything there does not have any personality as well. The video tutorial I saw felt automatic, like it was not the real person speaking.
I like brands with personalities. While the lack of character might not have any effect on customer support on your website, it certainly discourages individuals like me by using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They allow four types of Payments, each month every 2 months, every six months and annually. Paying annually is your ideal option or each the plans. They offer 3 plans — little business with 1 operator, Corporate plans with 3 operator and Business with 10 operators. If you’re interested in more operators, you can check out the PDF file where they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real time visitor information gives you an insight in what clients are looking for. You’ve got a lot of customization options that you can use in your chat.
If you’re not bothered by A little old look of the application, you might discover there what you want to provide customer support to your clients.
Free Trial Opportunity
Live Chat From Provide Support can be tried without any price for 30 days. All attributes (outside of further operators) can be retrieved with this absolutely free time trial period. Provide Support won’t continually harass you in the event that you do not take advantage of their supply, either, and billing going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” kind of billing and support that is provided. None of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you are on the fence about whether or not to employ a live chat option on your website, our best suggestion would be to provide this app a download, try it out for 30 days, and choose at the end of the free period if you would like to continue from that point. Live Chat Line