Intro Live Chat Line
There is no reason live chat shouldn’t be easy. Live Chat Line
It is all about connecting with your customers and providing them the very best solution in a reasonable amount of time.
That said, many live chat extensions for online stores offer you a much too intimidating interface using tools that are overkill for such a rudimentary support medium.
Pure Chat has a different strategy.
Pure Chat is a live chat program that helps small companies provide instant answers and convert more prospects.
You are not going to locate anything crazy with this particular tool, but that is the glory of this. The pricing is simple. The features are simple, and the total interface makes it quite easy to communicate with customers who want answers fast.
So let’s have a deeper look into the live chat system to understand who it is best for and which of the features are impressive.
Pure Chat is a live chat software that allows users to communicate with their customers directly on their website. Its features include unlimited brokers, boundless chats, complete chat history, widget customization, and much more. We compiled Pure Chat user reviews from around the net and decided that it’s normally favorable evaluations. We also shared its accessible pricing options.
Overview of User Reviews
What PureChat does well:
Users who gave Pure Chat a positive review stated that the app is easy to set up and navigate because of its user friendly interface. They also enjoy the way the tab switches to an email form when each of the operators are all offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative inspection stated that the app can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Favorable User Review
An individual who left a favorable review of Pure Chat on G2 Crowd said that they were able to convince customers to commit to a buy within moments of communicating via the app. He also likes how the tool provides them with a way to answer clients’ questions quickly and market their products without the usage of mobile calls.
Most Useful Unfavorable User Review
An individual who left a negative overview of Pure Chat on Capterra whined about becoming timed out without notifications. He explained that making it difficult to keep agents who have retail responsibilities on chat during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they have been logged off.
Starting conversations at the ideal time is dependent upon how well you may track your visitors. By way of instance, if you are sitting on the Chat backend you’ve got the ability to see which users are surfing your website in real time. So if someone is looking at a pair of sneakers that you sell on your site, you know precisely what to start talking about, and you even have the instruments for creating canned responses for specific parts of your website. Live Chat Line
The obvious beginning to this particular review is the true chat interface. Does it feel useable for both novices and advanced users?
Everything begins by showing a chat box into the new visitor. If they’ve been to your website before, the agent about the backend sees each of the customer information and interactions that have happened in the past. It functions exactly like an instant messenger, (in which the talks arrive in real-time), but in addition, it lets you view previous transcripts and which reps have spoken to a client in the past.”
Notifications are sent to you when a chat comes from, and you’ll be able to schedule when you’re available for chatting to ensure customers know when you are online.
Implementing a chat box on your site only takes a quick copy and paste of a code or the use of their Shopify, Weebly and WordPress plugins. After that you have the ability to personalize what the conversation box looks like before, during and following the dialog. Don’t hesitate to modify about colors, set causes for as soon as the chat box pops open and configure the types that you want individuals to fill out before speaking to you.
You have the opportunity to decide on the default stylings (which can be fine,) but the design tools are easy enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android programs are offered for people who would like to handle live chats while on the move. By way of instance, if you need to leave the workplace but still wish to provide the best support on the market, you won’t have to worry about it using a mobile program.
Pretty much all of the features you would find on the normal dashboard are all taken over to the cellular programs. You’ve got settings for actually carrying out the chats, together with setting your availability, managing transcripts and more. This gives you a small boost of confidence as it doesn’t matter where you are when seeing who is on your website in real-time. Your customer support is continually managed, since it functions like texting from the cell phone.
The reporting is just one of the strongest sections of Pure Chat, because it not only gives you the functionality for exporting accounts, but it supplies beautiful graphs and vision for seeing chat metrics with time. You can monitor your customer satisfaction to make decisions about your staff or to figure out which unruly customers you may be spending too much time .
Pure Chat Support
The Pure Chat support outlets are a lot more impressive than a number of the other options you will discover for live chat. By way of instance, a blog is supplied for studying about updates and tips, while the Guides page is full of advice about the best way to sell online, the way to handle rude customers, the way to obtain more live chats and more.
The FAQ page offers you an idea about what other people are talking about using PureChat, while the principal Support page is a knowledge base with documentation for installations, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it seems like you are going to have to finish the majority of the research yourself.
A chat box is provided on the dashboard, so rapid interactions with the support team are possible and they also provide email service in-app and about the web site for all plans. Live Chat Line
Pure Chat does not have a free trial. But you do not want one at all, because the company delivers a strong free plan you could continue to use for as long as you want. The paid programs are reasonably priced too, along with the monthly payments bring along a broad set of characteristics that you don’t get together with the free package.
Let’s Look at what programs you can choose from:
Free — For $0 you get support for a single user, 1 website, unlimited chats per month, a one day discussion history and native cellular apps.
Starter — For $20 per month you get support for 2 consumers, two sites, unlimited chats per month, a 30 day chat background, native cellular apps, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 per month you get everything out of the former plan and support for five customers, three websites and 90 days of discussion history.
Growing — For $100 a month you get everything out of the previous plan and support for ten consumers, five sites, an infinite chat history and also the capacity to eliminate the Pure Chat branding.
We enjoy the Free plan for individuals just testing out the machine, but the true functionality comes into play once you opt for the Starter Plan. The only gripe I have is that you need to receive all the way up to the $100 per month strategy to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their top and up-and-coming live chat software to small businesses and reviewed their attributes and pricing. Read this article to understand our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Resolution — Addressing a client’s concern at the first point of contact is a key performance indicator. Have a look at this article to learn more about how using a live chat program can improve your customer support and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a lot of free tools that may help you keep expenses down. In this article, we share with you a few answers from small business owners using these tools to make their business procedures easier for free.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I ask for a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for customers that are not pleased with their services. Read these instructions to learn the cancelation terms and other details.
Can agents utilize mobile devices to respond to customers?
Yes. Pure Chat provides programs for both iOS and Android allowing agents to respond to clients’ queries from anyplace.
When deciding upon a live chat software, it is essential that the software integrates with other applications your business is now using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone with an ecommerce shop may benefit from this kind of easy-to-use conversation box tool such as Pure Chat. It all depends on the pricing plan you choose. The Free Plan is great for analyzing and small operations with only a couple of goods and a single rep. The Starter Plan is most likely the most common, although the Development Strategy gets up there for businesses with big support teams. Live Chat Line