Why Select Crisp? Live Chat Live Chat Software
In this article I’ll cover our Experience with Crisp, the reason we changed, and how it is possible to make the right choice for your business and startup too. You may know how to compare live talks and that metrics could be significant for you too. Live Chat Live Chat Software
How was that decision made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we have created a Spreadsheet with numerous live chat vendors, we defined the core attribute and metrics we were searching for.
What did we use previously?
We have Used multiple other live chat before, which shifted their focus from a live chat to an”all in 1 company suite”. Their live chat still functions, but metrics which are important for us were removed. We have used those metrics for our yearly reports, and client overviews, growth rates and more. After we had been in for four months those metrics disappeared and were replaced by other metrics. We have obtained a leaderboard for our team members, which we did not use because we are looking for quality service and not quantity as well as the pricing seems to outperform the advantage. Our decision was clear at that moment: we needed to proceed.
We found 14 times background, 30 days History and unlimited history (for higher plans that this is common), also here the price scaling was intriguing. All live chats we attempted had that feature, some at higher price tags, others combined with a poorly implemented search feature, and so the history wasn’t accessible. With Crisp, the boundless history is already available with their original paid program, and it not only ships with a reasonable price tag, also their hunt works astoundingly well.
How many connections do we need?
First, we tried to answer that Question with another question”how many clients will chat with us” – and that has been incorrect – we made that mistake already once. We can not restrict on the contacts we create because we really wish to make contact with them all. Endless contacts was what we were searching for (at an affordable price label ). What we found were discussions with 100 active contacts for $0/month that was quite pleasant, we climbed that up a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did the same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by usage – that is huge! They believe the identical way we do in Storyblokwe don’t want to limit the user to the use of this machine (eg. Content entries or contacts), we would like to scale because their team scales. So at Crisp you select a program and you can scale the numbers from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on precisely the same website for more than 30 seconds”. Those triggers are a fantastic way to help your viewers with questions they could have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This component can be found in most options we analyzed and largely available in the first paid program.
Ability to send campaign emails
From time to time we send mails Using our live chat. We think that it’s a fantastic way to retarget our audience because we should have the ability to send pertinent content based on some metrics those live talks offer. To be honest, we’re not sending many emails, because we also hate spam on the side. So we want to send certain emails to specific target groups and : we really enjoy the implementation in the Crisp customer. It is straightforward and satisfied our needs at a reasonable price tag.
Number of brokers
The agent chairs is kinda Intriguing, it is something you can control. You could choose one accounts for the entire group (which is cheap with the majority of options ), or you could go for a single seat for each team member. Since we like to have this personal approach to our customers the idea of using one account for the entire group was dropped immediately. We have begun to compare the very first paid program against the majority of the high tier programs to see how the price scales again. The greatest costs we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to that. We had a peek at Crisp again and found that their highest package has unlimited agents seats included. Additionally, their free plan allowed 2 agents, which was great for analyzing. Live Chat Live Chat Software
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main channels. We don’t really utilize integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our company, we use it on a daily basis and added the majority of our resources – so we concentrated on how they operate and function together with Slack. We tested some of them and many are actually working very well. We found one that has enormous delays when messaging from and to Slack that was a no-go for all of us. We reported that difficulty to them, but we don’t know if they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the whole setup was completed in a couple of minutes.
“Crisp is the simplest way To communicate with your customers. From sales to customer support, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp offers one station to answer to your users using a very simple team inbox where you can handle all your user inquiries.”
From our experience, Crisp actually Ships with the attention on such chat experience for the customers. That is exactly what we were searching for since we evaluated other alternatives.
This one is tricky. If you read The last few things you noticed that we compared the lower tier plans and attribute with the highest tier programs, some are economical at the start and be expensive as you use them. After using Crisp for six months today, and changed from a competitor because of that expensive”ending” and those feature we didn’t need but would have to cover. We are pleased to say that we think we got the very best fit for us, perhaps it will fit as well for you. We found the listing of 8 facets above is all you want to locate your own best fit.
We made contact with incredible great people (thank You!) And companies all around the world. We might have had the exact same experience with other live chats as well, but the price combined with the attribute set Crisp does provide, we’d and already do recommend it to all customers that are looking for a live chat themselves. We have updated to the Crisp endless plan some time ago, and are thankful we made that choice. If you’ve got a query or wish to tell us about your adventure using Crisp along with other live discussions, don’t hesitate to drop us a comment below or send us a conversation or chat with us using Crisp! Live Chat Live Chat Software