Background Live Chat Live
There’s no motive live chat should not be easy. Live Chat Live
It is all about connecting with your clients and giving them the very best solution in a reasonable period of time.
Nevertheless, many live chat extensions for online shops give you a much too intimidating interface using tools which are overkill for such a rudimentary support moderate.
Pure Chat has another approach.
Pure Chat is a live chat program that aids small businesses provide instant replies and convert more prospects.
You are not likely to locate anything crazy with this tool, but that is the glory of it. The pricing is simple. The features are simple, and the overall interface makes it rather easy to communicate with clients who want answers fast.
So let us have a deeper look into the live chat system to understand who it’s ideal for and which of those features are impressive.
Pure Chat is a live chat software which lets users communicate with their customers directly on their site. Its features include unlimited agents, boundless chats, complete chat history, widget personalization, and much more. We compiled Pure Chat user testimonials from around the web and decided that it’s generally positive ratings. We also shared its accessible pricing choices.
Briefing of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a positive review stated that the program is simple to setup and navigate due to its user-friendly interface. They also like the way the tab switches to a email form when all the operators are offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative inspection said that the program can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Favorable User Review
An individual who left a favorable review of Chat on G2 Crowd stated that they have been able to convince customers to commit to a purchase within moments of communicating through the app. He also likes how the tool supplies them with a means to answer clients’ questions quickly and promote their goods without the use of mobile calls.
Most Useful Unfavorable User Review
An individual who left a negative review of Pure Chat on Capterra complained about becoming timed out without notifications. He clarified that this makes it hard to maintain agents who’ve retail duties on chat during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting chats at the right time depends on how well you may monitor your traffic. By way of example, if you’re sitting on the Pure Chat backend you have the capability to view which users are surfing your site in real time. So if someone is looking at a pair of shoes you sell on your website, you know exactly what to start speaking about, and you have the tools for creating canned responses for certain components of your website. Live Chat Live
The obvious beginning to this particular review is the actual chat interface. Does this feel useable for both beginners and advanced users?
Everything begins by revealing a chat box to the new visitor. If they have been to your website before, the representative on the backend sees all the customer information and interactions that have happened before. It works just like an instant messenger, (where the talks arrive in real-time), but it also lets you see previous transcripts and reps have spoken to a client in the past.”
Notifications are delivered to you when a conversation comes in, and you’ll be able to schedule when you are available for chatting to ensure customers know when you’re online.
Implementing a chat box on your site only takes a fast copy and paste of some code or using their Shopify, Weebly and WordPress plugins. You then have the capability to customize what the chat box appears like prior to, during and following the dialog. Don’t hesitate to change about colors, set causes for when the chat box pops open and then configure the types that you need individuals to fill out before speaking to you.
You’ve got the opportunity to go with the default stylings (which can be fine,) however, the layout tools are simple enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android apps are offered for those who’d like to handle live chats while on the go. For instance, if you have to leave the office but still wish to give the best support out there, you won’t need to fret about it using a mobile app.
Pretty much all of the features you would find on the normal dashboard are all taken over to the mobile programs. You’ve got settings for actually executing the chats, along with setting your accessibility, managing transcripts and more. This gives you a small boost of confidence since it doesn’t matter where you are when seeing who’s on your site in real time. Your customer service is constantly handled, as it functions like texting from the phone.
The reporting is one of the strongest sections of Chat, because it not only gives you the functionality for exporting reports, but it supplies beautiful graphs and imagery for seeing chat metrics over time. It is possible to track your client satisfaction to make decisions regarding your staff or to determine which particular clients you might be spending too much time .
Pure Chat Customer Service
The Pure Chat service outlets are a lot more impressive than a number of the other solutions you will find for live chat. By way of instance, a site is supplied for studying about updates and tips, while the Guides page is filled with advice on the best way best to sell online, how to manage rude customers, how to obtain more live chats and more.
The FAQ page offers you an notion of what other men and women are talking about using PureChat, while the principal Support page is a knowledge base with documentation for both installations, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it looks like you are going to need to complete most of the research yourself.
A conversation box is provided on the dashboard, so quick interactions together with the service team are possible and they also provide email support in-app and on the website for all programs. Live Chat Live
Pure Chat doesn’t have a free trial. However, you do not need one at all, because the company offers a strong free plan you could continue to work with for as long as you would like. The paid plans are reasonably priced too, and the monthly obligations bring along a wide set of characteristics you don’t get with the free package.
Let’s take a look at what programs you can Pick from:
Free — For $0 you get support for one user, 1 site, unlimited chats per month, per one day discussion history and native mobile apps.
Starter — For $20 per month you receive support for 2 consumers, two sites, unlimited chats per month, a 30 day chat history, native mobile programs, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 per month you get everything out of the previous plan and service for five users, three sites and 90 days of chat history.
Growth — For $100 per month you receive everything out of the former plan and service for ten users, five sites, an infinite chat history and the ability to remove the Chat branding.
We like the Free program for individuals simply testing out the system, but the true functionality comes into play when you choose the Starter Plan. The only gripe I have is that you have to receive all of the way up to the $100 per month plan to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the top and up-and-coming live chat software for small companies and reviewed their attributes and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Settlement — Addressing a client’s concern at the very first point of contact is a key performance indicator. Check out this guide to learn more about how employing a live chat software can improve your customer service and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a great deal of free tools which can assist you in keeping expenses down. In this report, we discuss with you some answers from small business owners using these tools to make their business processes easier at no cost.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I request a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for clients who are not satisfied with their services. Read the following directions to learn the cancelation terms along with other specifics.
Can agents use mobile devices to reply to customers?
Yes. Pure Chat provides programs for both iOS and Android allowing agents to respond to clients’ inquiries from anyplace.
Popular Software Connections
When deciding upon a live chat program, it is important that the software integrates with other applications your business is now using. Here’s a list of some of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce shop may benefit from this kind of easy-to-use chat box tool such as Pure Chat. It all depends on the pricing plan you choose. The Free Plan is great for testing and small operations with just a few goods and a single rep. The Starter Plan is probably the most common, although the Development Strategy gets up there for companies with big aid groups. Live Chat Live