Overview Live Chat Login
Provide Support is a Live Chat Service that can be implemented on websites and operated remotely as a third party customer. There are lots of customizable aspects of the particular tool, and having live chat which can be found on your own site is a process that may be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we are happy to review and divide down the diverse elements of Live Chat by ProvideSupport.com. Live Chat Login
The Live chat app is a great deal more involved than your normal client. You’ll have the ability to see every one of those visitors which are on your website at any given time, in addition to their IP address, their referral origin, their regional time, operating system and much more. While some of the info is going to be a whole lot more valuable than the remainder, it will help keep you (or your designated chat operators) as informed on your customers as possible should they be needing any help. They provide 10 days free trial, no credit card needed.
Once you set up an account, You’re brought to a site which looks a little old fashioned. It seems like it’s full of advertisements, but it is just a website version of ProvideSupport. If you wont let this disturb you too much, you may read the next steps that you should take, such as customizing your conversation messenger window, add chat buttons for your mails, create a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your greeting message along with company’s emblem. You can also put in your operator’s image so the chat looks more private. The live chat button on the site can be either chosen from an present gallery, or you may upload your own picture. The chat messenger can be customized with color schemes and styles that match your site’s main theme.
If you want to match your own Site’s style, you are able to personalize the conversation messenger with offered styles and colour schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to look at your customer’s IP address, host name, referrer address, pages visited etc.. It is also possible to see a world map and a place where a person writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to transfer ongoing chats involving agents. Another agent can follow-up the case and answer within minutes. It is helpful when an agent does not have the knowledge to solve the case. Due to moving talks there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a proposal list. If you’re on the fly you spell something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the best word. Live Chat Login
Provide Support Drawbacks
I am not a avid fan of The look of Provide Support interface. I overlook that the personalization when it concerns the whole site. The image on the home page is a Stock image which gives you the belief that everything there doesn’t have any character as well. The movie tutorial I watched felt automatic, like it was not the actual person talking.
I like brands with personalities. While the lack of character might not have any effect on customer support on your website, it definitely discourages people like me from using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They let four Kinds of Payments, every month every two weeks, every six months and annually. Paying annually is your best alternative or all of the plans. They provide 3 plans — little company with 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can take a look at the PDF document in which they given costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real-time visitor information gives you an insight in what customers are searching for. You have tons of customization options that you may use in your chat.
If you are not bothered by A little old expression of the application, you might discover there what you want to provide customer support to your customers.
Free Trial Option
Live Chat From Provide Support could be tried without any price for 30 days. All attributes (outside of further operators) could be retrieved with this absolutely free time trial period. Provide Support won’t continually harass you in the event that you don’t take advantage of the supply, possibly, and billing going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use together with this”no hassle” form of billing and support that’s provided. Not one of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you are on the fence about whether or not to implement a live chat solution on your website, our very best suggestion would be to provide this app a download, check it out for 30 days, and decide in the end of the free period if you would like to continue from that point. Live Chat Login