Why Select Crisp? Live Chat Logo
In this article I’ll cover our Experience with Crisp, why we changed, and how you can make the perfect decision for your business and startup as well. You may know how to compare live talks and that metrics might be important for you too. Live Chat Logo
How was that choice made?
Looking at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we have created a Spreadsheet with numerous live chat sellers, we identified that the core feature and metrics we were looking for.
What did we use previously?
We have Used multiple other live chat earlier, which somehow shifted their focus from a live conversation to a”all in one business suite”. Their live chat still works, but metrics which are important for us were removed. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and more. After we had been in for four weeks those metrics vanished and were replaced with other metrics. We’ve obtained a leaderboard for our staff members, which we didn’t use because we’re looking for quality support rather than quantity and the pricing appears to outperform the benefit. So our decision was apparent at that moment: we needed to move on.
We found 14 times history, 30 days History and unlimited history (for higher plans that this is common), also here the cost scaling was interesting. All live chats we attempted had that feature, a few at higher price tagsothers together with a poorly executed search feature, and so the history was not accessible. With Crisp, the boundless history is already available with their first paid plan, and it not only ships with a fair price tag, but also their hunt works exceptionally well.
How many connections do we need?
First, we tried to answer that Question with another question”how many clients will chat with us” – and that was incorrect – we made that mistake already once. We can’t restrict on the contacts we create because we actually wish to make contact with all of them. Endless contacts was exactly what we were searching for (at a reasonable price label ). What we found were discussions with 100 active contacts for $0/month that was quite pleasant, we climbed that up a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did exactly the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by use – which is enormous! They think the same way we do in Storyblokwe don’t want to limit the user to the use of this system (eg. Content entrances or entries ), we would like to scale as their team scales. So at Crisp you select a plan and you may scale the numbers from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on precisely the exact same website for over 30 seconds”. Those causes are a good way to help your audience with questions they could have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This part is available in all options we analyzed and mainly available in the first paid plan.
Ability to send campaign messages
From Time to Time we send emails Utilizing our live chat. We think that it’s a fantastic way to retarget our audience because we should be able to send pertinent content based on some metrics those live chats provide. In all honesty, we’re not sending many mails, because we hate spam on the side. So we want to send specific emails to particular target groups and : we really enjoy the execution in the Crisp customer. It’s simple and fulfilled our needs at a reasonable price tag.
Amount of agents
The broker chairs is kinda Intriguing, it is something that you can control. You could choose 1 accounts for the entire team (which is cheap with the majority of solutions), or you could go for one chair for every team member. Since we want to have that personal approach to our clients the idea of using one accounts for the entire team was dropped instantly. We have started to compare the very first paid plan against most of the high tier plans to see the way the cost scales again. The greatest prices we found were about ~$155/m per chair where the range was somewhere from $15/m to that. We had a peek at Crisp again and saw their greatest bundle has unlimited agents chairs included. Additionally, their free plan permitted 2 representatives, which was great for analyzing. Live Chat Logo
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main channels. We don’t actually use integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and included most of our resources already – so we concentrated on how they operate and function with Slack. We tested some of them and many are actually working very well. We found one which has enormous delays when messaging from and also to Slack which was a no-go for us. We reported that difficulty to these, but we do not know whether they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the whole set-up was done in a few minutes.
“Crisp is the simplest way To communicate with your customers. From sales to customer support, Crisp is made to keep your workflow simple. From live chat to email, Crisp provides one channel to reply to your users employing a simple team inbox where you can manage all your user queries.”
From our experience, Crisp really Ships with all the focus on that chat experience for the customers. That is precisely what we were looking for as we evaluated other alternatives.
This one is tricky. If you browse The last few points you noticed that we contrasted the lower tier plans and feature with the maximum tier plans, some are economical at the start and become costly as you use them. After using Crisp for six months today, and changed from a competition because of that pricey”ending” and those attribute we didn’t need but might have to cover. We are glad to say we think we have the very best fit for us, perhaps it will fit as well for you. We found the list of 8 facets above is all you need to find your best match.
We made contact with incredible Fantastic people (thank You!) And businesses all around the world. We might have had the same experience with other live discussions as well, but the price combined with the feature set Crisp does offer, we’d and do recommend it to all customers that are looking for a live discussion . We have updated to the Crisp endless plan some time ago, and are thankful that we made that choice. In case you’ve got a query or wish to tell us about your adventure using Crisp and other live chats, feel free to drop us a comment below or send a conversation or talk to us with Crisp! Live Chat Logo