Overview Live Chat Logo
Provide Support is a Live Chat Service which may be implemented on websites and operated remotely as a third party client. There are many customizable facets of this tool, and using live chat available on your website is a process that can be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we are happy to review and break down the varied elements of Live Chat by ProvideSupport.com. Live Chat Logo
The Live chat program is a great deal more involved than your normal client. You’ll have the ability to see each of the visitors that are on your website at any particular time, in addition to their own IP address, their own referral source, their local time, working system and a whole lot more. Though some of this info is going to be a whole lot more valuable than the remainder, it will help to keep you (or your designated chat operators) as educated on your visitors as possible should they be needing any assistance. They offer 10 days free trial, no credit card needed.
Once you install an account, You are brought to a site that looks somewhat old fashioned. It looks like it’s packed with ads, but it’s just a site edition of ProvideSupport. If you won’t let that disturb you too much, you can read the upcoming steps that you should take, such as customizing your conversation messenger window, then add chat buttons to your mails, create a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your own greeting message and company’s emblem. It is also possible to add your operator’s image so the chat looks more personal. The live chat button on the site can be either chosen from an present gallery, or you may upload your own image. The chat messenger could be customized with color schemes and styles that fit your website’s most important theme.
If you want to match your Site’s style, you can personalize the conversation messenger with offered styles and colour schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to view your customer’s IP address, host name, referrer address, pages visited . You can also see a world map and a place where a person writes to you.
Transfer chats between agents
Provide Support offers She ability to transfer ongoing chats between representatives. The other agent can follow the case and answer within seconds. It’s useful when an agent doesn’t possess the knowledge to address the instance. Thanks to moving talks there is no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you describe something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the right word. Live Chat Logo
Provide Support Cons
I am not an avid fan of The look of Provide Support interface. I miss the personalization when it concerns the whole website. The picture on the home page is a Stock image which provides you the belief that everything there does not have any character too. The video tutorial I saw felt automated, like it wasn’t the actual person talking.
I like brands with personalities. While the dearth of character might not have any effect on customer support on your site, it definitely discourages individuals like me from using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They allow four Kinds of Payments, every month every 2 months, every six months and annually. Paying annually is the best alternative or each of the plans. They provide 3 plans — little company using 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, then you can take a look at the PDF file in which they given prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real-time visitor information provides you an insight in what clients are searching for. You’ve got a lot of customization options that you can use in your conversation.
If you’re not bothered by A little old look of the program, you may find there what you want to provide customer service to your customers.
Free Trial Opportunity
Live Chat From Provide Support could be attempted with no cost for 30 days. All attributes (out of additional operators) could be retrieved with this absolutely free time trial period. Provide Support won’t always harass you in the event that you don’t take advantage of their supply, either, and billing going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use together with the”no hassle” kind of charging and support that’s provided. None of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you’re on the fence about whether or not to implement a live chat option on your website, our very best suggestion would be to provide this program a download, check it out for 30 days, and decide at the end of the free period if you’d like to continue from there. Live Chat Logo