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There’s no motive live chat shouldn’t be simple. Live Chat Logo
It is about connecting with your customers and providing them the best solution in a reasonable amount of time.
That said, many live chat extensions for online stores offer you a much too intimidating interface with tools which are overkill for such a basic support moderate.
Pure Chat has another approach.
Pure Chat is a live chat software that aids small companies deliver instant replies and convert more leads.
You’re not going to find anything crazy with this tool, but that’s the glory of it. The pricing is straightforward. The features are simple, and the total interface makes it rather simple to communicate with clients who need answers quickly.
So let us take a deeper look to the live chat platform to know who it’s ideal for and all of those attributes are impressive.
Pure Chat is a live chat software which lets users communicate with their clients directly on their site. Its attributes include unlimited agents, unlimited chats, full chat history, widget personalization, and much more. We compiled Pure Chat user testimonials from around the net and determined that it’s generally favorable evaluations. We also shared its accessible pricing choices.
Summary of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a positive review said that the app is easy to set up and navigate due to its user-friendly interface. They also like how the tab switches to an email form when each of the operators are offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative review stated that the app can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Favorable User Review
A user who left a favorable review of Pure Chat on G2 Crowd said they have been in a position to convince customers to commit to a buy within minutes of communicating through the program. He also likes the way the tool provides them with a way to answer customers’ questions quickly and promote their products without the usage of phone calls.
Most Useful Negative User Review
An individual who left a negative review of Pure Chat on Capterra complained about getting timed out with notifications. He clarified that making it hard to maintain agents who’ve retail duties on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they have been logged off.
Starting conversations at the right time depends on how well you may monitor your traffic. For instance, if you are sitting on the Chat backend you’ve got the capability to see which users are browsing your website in real time. So if somebody is considering a pair of sneakers you sell on your website, you understand precisely what to start speaking about, and you have the tools for making canned answers for specific components of your website. Live Chat Logo
The obvious start to this particular review is that the true chat interface. Does it feel useable for both novices and advanced users?
Everything starts by revealing a chat box to the new visitor. If they’ve been to your website before, the agent on the backend sees each the customer information and interactions that have happened in the past. It functions just like an instant messenger, (in which the talks arrive in real-time), but in addition, it allows you to see previous transcripts and reps have spoken to a customer in the past.”
Notifications are sent to you when a conversation comes in, and you can schedule when you’re available for chatting to ensure customers know when you are online.
Implementing a conversation box on your site only takes a quick copy and paste of some code or the use of their Shopify, Weebly and WordPress plugins. After that you have the capability to personalize what the chat box appears like prior to, during and following the dialog. Feel free to modify about colors, set triggers for when the chat box pops open and configure the types that you need people to fill out before speaking to you.
You’ve got the chance to go with the default option stylings (which can be fine,) however, the design tools are easy enough for beginners and powerful enough for more advanced users.
The two iOS and Android apps are offered for people who’d like to manage live chats while on the move. By way of instance, if you need to leave the office but still want to give the best support on the market, you won’t need to fret about it using a mobile app.
Pretty much all the features you would find on the regular dashboard are all taken over to the cellular apps. You have settings for actually executing the chats, together with setting your accessibility, managing transcripts and much more. This gives you a little boost of confidence since it doesn’t matter where you are when viewing who’s on your website in real-time. Your customer service is constantly handled, since it functions like texting from the cell phone.
The reporting is just one of the strongest parts of Pure Chat, because it not only gives you the performance for exporting reports, but it supplies beautiful graphs and vision for seeing chat metrics with time. It is possible to monitor your customer satisfaction to make decisions regarding your employees or to determine which unruly customers you may be spending too much time .
Pure Chat Customer Service
The Pure Chat support outlets are far more impressive than a number of the other options you’ll discover for live chat. By way of instance, a site is supplied for reading about updates and tips, while the Guides page is filled with information on how to sell online, how to handle rude customers, the way to get more live chats and more.
The FAQ page gives you a good notion about what other people are talking about with PureChat, while the primary Support page is a knowledge base with documentation for both setups, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it seems like you’ll have to finish most of the research yourself.
A conversation box is provided on the dashboard, so quick interactions together with the service team are potential and they also offer email service in-app and about the web site for all programs. Live Chat Logo
Pure Chat doesn’t have a free trial. However, you do not want one at all, because the company offers a solid free plan you could continue to work with for as long as you want. The paid programs are reasonably priced as well, and the monthly obligations bring along a wide set of features that you don’t get with the free package.
Let us Look at what programs you can Pick from:
Free — For $0 you receive support for one user, 1 site, boundless chats per month, a 1 day discussion history and native cellular apps.
Starter — For $20 a month you get support for 2 users, two websites, unlimited chats each month, a 30 day chat background, native cellular programs, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 a month you receive everything out of the former plan and service for five users, three sites and 90 days of chat history.
Growth — For $100 a month you get everything from the former plan and support for ten consumers, five websites, an infinite chat history and the ability to remove the Pure Chat branding.
We like the Free plan for people just testing out the system, but the genuine operation comes into play once you opt for the Starter Plan. The only criticism I have is that you have to receive all of the way up into the $100 a month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their top and up-and-coming live chat software for small businesses and reviewed their attributes and pricing. Read this guide to know our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Resolution — Addressing a client’s concern at the very first point of contact is an integral performance indicator. Have a look at this article to find out more about how using a live chat program can improve your customer support and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a lot of free tools which may assist you in keeping down expenses. In this article, we share with you some responses from small business owners who use these tools to make their business procedures easier for free.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I request a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for customers that aren’t pleased with their services. Read the following directions to learn the cancelation terms along with other specifics.
Can agents use mobile devices to respond to clients?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to respond to customers’ queries from anywhere.
When deciding upon a live chat program, it is essential that the program integrates with other software your company is now using. Here’s a list of some of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce shop may benefit from such an easy-to-use conversation box tool like Pure Chat. It is all dependent on the pricing strategy you choose. The Free Plan is great for testing and tiny operations with just a few goods and a single rep. The Starter Plan is probably the most common, while the Development Strategy becomes up there for businesses with large aid groups. Live Chat Logo