Introduction Live Chat Ltd
Provide Support is a Live Chat Service that can be implemented on sites and operated remotely as a third party client. There are lots of customizable aspects of this particular tool, and using live chat which can be found on your site is a procedure that can be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we are pleased to review and divide down the diverse elements of Live Chat by ProvideSupport.com. Live Chat Ltd
The Live chat app itself is a great deal more involved than your normal client. You will be able to observe each of the visitors which are on your site at any particular time, as well as their IP address, their referral origin, their regional time, working system and much more. Though some of the information will be much more valuable than the remainder, it will help to keep you (or your designated chat operators) as informed on your visitors as possible should they be needing any assistance. They provide 10 days free trial, no credit card needed.
Once you install an account, You’re brought to a site that seems somewhat old fashioned. It looks like it is full of ads, but it’s only a website version of ProvideSupport. If you wont let this disturb you too much, you may read the next steps which you should take, such as customizing your conversation messenger window, add chat buttons for your mails, create a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console with your own greeting message and company’s logo. You can also add your operator’s image so the chat appears more private. The live chat button on the website can be either chosen from an existing gallery, or you may upload your own picture. The chat messenger could be customized with colour schemes and styles that fit your website’s main theme.
If You Would like to match your Site’s style, you are able to personalize the chat messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to view your visitor’s IP address, host name, referrer address, pages visited . You can also see a world map and a place where a user writes to you.
Transfer chats between agents
Provide Support provides She capability to move ongoing discussions between representatives. Another representative can follow the case and answer within minutes. It’s helpful when an agent does not possess the knowledge to address the instance. Thanks to transferring chats there’s no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you describe something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can choose the best word. Live Chat Ltd
Provide Support Drawbacks
I’m not an avid fan of The look of Provide Support port. I miss the personalization when it concerns the whole website. The picture on the main page is a Stock picture which provides you the impression that everything there does not have any character too. The video tutorial I saw felt automatic, like it was not the actual person speaking.
I like brands with personalities. While the dearth of personality here might not have any effect on customer service on your website, it certainly discourages individuals like me from using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They let four types of Payments, every month every two weeks, every six months and annually. Paying annually is the ideal option or each of the plans. They offer 3 plans — small company using 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can check out the PDF document where they specified prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real-time visitor information provides you an insight in what customers are searching for. You have a lot of customization options that you may use in your conversation.
If you’re not bothered by A little old expression of the application, you might discover there what you need to give customer service to your clients.
Free Trial Opportunity
Live Chat From Provide Support could be tried without any price for 30 days. All features (out of additional operators) could be retrieved with this free time trial interval. Provide Support won’t always harass you in the event that you don’t take advantage of their offer, possibly, and billing going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” kind of billing and support that’s provided. Not one of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you’re on the fence about whether or not to employ a live chat option on your website, our very best suggestion would be to provide this program a download, try it out for 30 days, and choose at the end of the free period whether you’d like to continue from that point. Live Chat Ltd