Summary Live Chat Mobile App
Let’s start with JivoChat’s home page. As a big fan of green and that’s connected to nature, a leaf above their logo and green backdrop instantly made me feel calm. Well played, JivoChat! Live Chat Mobile App
Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It is a free tool to help You monitor and talk to customers visiting your site, Facebook, Telegram, and Viber — all of that in real time. To start a journey with this live chat instrument, all I must do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what prospective customers like best: discounts!
What I enjoyed about the Signing up process is I could see how many steps are still left. Following is a fast preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it is quite neat. There is the Inbox section, available from the app’s sidebar — there territory each the incoming requests from your clients. Then, we’ve got a section Chats, where you are able to see your current conversations. It looks like this:
When conversing with your Clients you can immediately check their data this convenient little feature is placed on the right and it’s invaluable when targeting your clients’ needs. What’s more, below we’ve website visitors section, telling us about each the people on our website.
Speaking of visitors on Your site — the”invitation to chat” attribute is available only in the Professional Version. It supplies you with a vast selection of alternatives for pop up invitations.
I like the snippet alternative Included in the program. It permits you to see what a user writers to you before he or she sends it. It makes responding to your clients’ queries much faster.
Additionally, when a Visitors write a message, an agent get the small pop up on the right underside, asking if they wish to chat, fast answer or dismiss (which, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is forever free and it comprises up to five agents. It offers customizable conversation in 20 languages, different programs (including desktop and mobile) and 24”7client service.
The other strategy is a Professional Version: for $10/agent per month if billed annually. It gives much more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the only thing that is missing is that it’s not very scalable. You’ve just two strategies: one is very basic and another one might not be enough if you are working with enterprises businesses. But, as always, it all depends on your needs. Live Chat Mobile App
A nice addition that they Offer is what they call a Callback attribute. What it does is that visitors can leave you their number and you’ll be able to call them back at your first convenience. On their website they are stating:”Chat is convenient for delicately accompanying customers on the website, and immediate callbacks are ideal for actively completing transactions.”
It also works when nobody Is available on discussion. You may easily get back in contact with your possible leads afterwards.
JivoChats is incorporated Using Facebook Messenger, which means the customer can get your responds right to their Facebook. When it comes to you as a broker, Jivo won’t force you to switch between the programs to answer. All messages from social networks appear directly in the JivoChat desktop or mobile app.
Another of the Additions is your Mobile SDK, which allows you to add live chat service to your own Android and iOS native programs. If your customers are spending a lot of time searching through your shop on cellular, they will surely find it rather convenient.
If that’s not enough, They are throwing an API for developers, that’s the whole documentation developers can use if they want to integrate JivoChat with their own app or CRM solution.
JivoChat don’t have a great deal Of integrations however but they have been on the market only for 4 years — and this thing takes time and resources.
They offer basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Incorporated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps growing and, what’s more, their growth is ordered by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their customers even more fulfilled, they also offer reports that track the quality of your customer services.
Concerning the Plan, The whole site looks very nice and I can even say that UX doesn’t lack in that section. There’s 1 thing that confused me when I had been on the primary website, I clicked on the conversation window three times, before I understood that I need to click exactly on”Chat with us. We’re online!” prompt. That could have been done simpler. The excellent news is that if I wanted something, there was always somebody on discussion!
The wrap-up of JivoChat
JivoChat is a great Looking alternative that does its job. For companies who are looking for a standard live chat solution, it truly does come for a fair price.
But do not take (just ) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or maybe it’ll be just perfect For you? I believe that they’re really good in what they provide, and I believe They will be scaling and supplying different programs using a larger range of attributes To meet their future clients. Live Chat Mobile App