Overview Live Chat Module
Provide Support is a Live Chat Service which can be implemented on websites and operated remotely as a third party customer. There are many customizable aspects of this tool, and having live chat available on your website is a procedure that may be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we’re happy to examine and break down the varied elements of Live Chat by ProvideSupport.com. Live Chat Module
The Live chat app itself is much more involved than your normal customer. You’ll be able to see every one of those visitors that are on your website at any given time, as well as their IP address, their referral source, their regional time, working system and a whole lot more. While some of this information will be much more valuable than the remainder, it is going to help keep you (or your designated chat operators) as educated on your visitors as possible if they are in need of any assistance. They provide 10 days free trial, no credit card needed.
Once you install an account, You are attracted to a site that looks somewhat old fashioned. It looks like it is packed with ads, except it’s only a site version of ProvideSupport. If you wont let that bother you too much, you can read the upcoming steps that you ought to take, like customizing your conversation messenger window, then add chat buttons to your mails, produce a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console along with your own greeting message and company’s emblem. You can also add your operator’s image so the chat looks more private. The live chat button on the site can be chosen from an present gallery, or you can upload your own picture. The chat messenger can be customized with colour schemes and styles that match your site’s main theme.
If You Would like to match your Site’s style, you are able to customize the conversation messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to look at your visitor’s IP address, server name, referrer address, pages visited etc.. You can also see a world map and a spot from which a user writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to transfer ongoing chats involving agents. Another representative can follow the case and answer within minutes. It’s helpful when an agent doesn’t possess the knowledge to solve the instance. Due to moving talks there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you spell something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the best word. Live Chat Module
Provide Support Cons
I’m not an avid fan of The appearance of Provide Support port. I overlook that the personalization when it comes to the whole website. The picture on the home page is a Stock picture which provides you the belief that everything there doesn’t have any character too. The movie tutorial I saw felt automatic, like it was not the real person talking.
I like brands with personalities. While the lack of personality might have no impact on customer support on your site, it certainly discourages people like me from using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They let four types of Payments, every month every two weeks, every six months and yearly. Paying annually is the ideal option or each the plans. They offer 3 plans — small company with 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, then you can check out the PDF document where they given costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real-time visitor information provides you an insight in what customers are looking for. You’ve got tons of customization options that you may use in your chat.
If you’re not bothered by A little old look of the application, you may find there what you need to give customer service to your clients.
Free Trial Period
Live Chat From Provide Support could be attempted with no cost for 30 days. All attributes (out of additional operators) can be retrieved with this free time trial period. Provide Support will not always harass you if you don’t take advantage of their offer, possibly, and billing going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use together with the”no hassle” form of billing and support that’s provided. Not one of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you’re on the fence about whether or not to implement a live chat option on your site, our very best suggestion would be to provide this app a download, try it out for 30 days, and decide at the end of the free period whether you’d like to continue from there. Live Chat Module