Background Live Chat Module
There is no reason live chat should not be simple. Live Chat Module
It’s about connecting with your customers and giving them the very best solution in a reasonable amount of time.
That said, many live chat extensions for internet shops offer you a far too intimidating interface with tools which are overkill for this type of rudimentary support medium.
Pure Chat has another approach.
Pure Chat is a live chat program that helps small companies deliver instant answers and convert more prospects.
You are not going to locate anything mad with this tool, but that’s the glory of this. The pricing is straightforward. The features are easy, and the total interface makes it rather simple to communicate with customers who need answers fast.
So let us take a deeper look to the live chat platform to know who it’s ideal for and all of the attributes are most impressive.
Pure Chat is a live chat program that allows users to communicate with their customers directly on their website. Its features include unlimited agents, unlimited chats, full chat history, widget customization, and more. We compiled Pure Chat user reviews from around the web and determined that it’s normally positive ratings. We also shared its accessible pricing options.
Overview of User Reviews
What PureChat does well:
Users who gave Pure Chat a favorable review stated that the program is easy to set up and navigate due to its user-friendly interface. They also enjoy the way the tab switches into a email form when all the operators are all offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative inspection stated that the program can be slow at times, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
An individual who left a favorable review of Pure Chat on G2 Crowd stated they have been able to convince customers to commit to a purchase within moments of communication through the program. He also likes how the tool provides them with a means to answer customers’ questions quickly and market their goods without the use of phone calls.
Most Helpful Negative User Review
A user who left a negative review of Pure Chat on Capterra complained about becoming timed out with notifications. He explained that this makes it hard to maintain agents who’ve retail responsibilities on discussion during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting conversations at the right time is dependent upon how well you can track your traffic. By way of example, if you’re sitting on the Pure Chat backend you’ve got the capability to view which users are browsing your site in real time. So if someone is considering a pair of shoes you sell on your site, you know exactly what to start speaking about, and you have the instruments for creating canned responses for specific parts of your site. Live Chat Module
The obvious start to this particular review is that the true chat interface. Does it feel useable for both novices and advanced users?
Everything starts by revealing a chat box into the new visitor. If they’ve been to your site before, the agent about the backend sees each the customer information and interactions that have occurred in the past. It works exactly like an instant messenger, (in which the chats come in real-time), but in addition, it lets you see previous transcripts and which reps have spoken to a client before.”
Notifications are sent to you when a chat comes in, and you can schedule when you’re available for chatting so that clients know when you’re online.
Implementing a chat box on your website only takes a fast copy and paste of some code or using the Shopify, Weebly and WordPress plugins. After that you have the ability to personalize what the conversation box looks like prior to, during and after the dialog. Don’t hesitate to modify around colors, set causes for when the chat box pops open and then configure the types that you want individuals to fill out before speaking to you.
You have the chance to go with the default option stylings (which is nice,) however, the layout tools are easy enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android apps are offered for those who would like to manage live chats while on the go. By way of instance, if you have to leave the workplace but still wish to provide the best support on the market, you won’t have to fret about it with a mobile app.
Pretty much all of the features that you would find on the regular dashboard are taken over to the cellular apps. You have settings for actually carrying out the talks, along with setting your accessibility, managing transcripts and much more. This gives you a little boost of confidence since it doesn’t matter where you are when viewing who is on your site in real-time. Your customer support is continually managed, since it works just like texting from your cell phone.
The coverage is just one of the strongest sections of Pure Chat, because it not only provides you the functionality for exporting accounts, but it provides amazing graphs and vision for seeing chat metrics with time. It is possible to monitor your client satisfaction to make decisions regarding your staff or to determine which unruly customers you might be spending too much time on.
Pure Chat Customer Service
The Pure Chat service outlets are far more impressive than some of the other options you’ll discover for live chat. For instance, a blog is supplied for reading about updates and suggestions, while the Guides page is full of advice on how best to sell online, the way to manage rude clients, the way to obtain more live chats and more.
The FAQ page gives you an idea of what other men and women are talking about using PureChat, while the principal Support page is a knowledge base with documentation for both installations, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it seems like you’ll have to finish the majority of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions together with the service team are potential and they also provide email support in-app and about the website for many programs. Live Chat Module
Pure Chat does not have a free trial. But you don’t want one at all, because the provider offers a strong free plan you could continue to work with for as long as you would like. The paid plans are reasonably priced too, and the monthly obligations bring along a wide set of characteristics that you don’t get with the free bundle.
Let’s Look at what programs you can choose from:
Free — For $0 you get support for one user, one website, boundless chats each month, per 1 day chat history and native mobile programs.
Starter — For $20 a month you receive support for 2 consumers, two sites, unlimited chats each month, per 30 day chat background, native mobile programs, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 a month you receive everything out of the previous plan and support for five users, three sites and 90 days of discussion history.
Growth — For $100 a month you receive everything from the previous plan and service for ten users, five sites, an unlimited chat history and the capacity to remove the Pure Chat branding.
We like the Free program for individuals just testing out the system, but the true functionality comes into play once you opt for the Starter Plan. The only gripe I have is that you need to receive all the way up to the $100 per month strategy to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the best and up-and-coming live chat software for small companies and reviewed their attributes and pricing. Read this guide to know our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Resolution — Addressing a customer’s concern at the first point of contact is a key performance indicator. Have a look at this article to learn more about how using a live chat software can improve your customer service and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a lot of free tools that can assist you in keeping expenses down. In this article, we discuss with you some responses from small business owners using these tools to make their business processes easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I request a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for clients who are not pleased with their services. Read these instructions to learn the cancelation terms and other details.
Can agents utilize mobile devices to respond to clients?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to react to clients’ queries from anyplace.
When deciding upon a live chat program, it’s important that the software integrates with other applications your company is now using. Here’s a list of some of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone with an ecommerce shop could benefit from this kind of easy-to-use chat box tool such as Pure Chat. It all depends on the pricing plan you pick. The Free Plan is very good for analyzing and tiny operations with just a couple of goods and one rep. The Starter Plan is probably the most common, while the Growth Plan becomes up there for businesses with big support teams. Live Chat Module