Intro Live Chat Network Solutions
There’s no reason live chat shouldn’t be easy. Live Chat Network Solutions
It’s all about connecting with your customers and providing them the best solution in a reasonable period of time.
Nevertheless, many live chat extensions for online shops offer you a much too intimidating interface with tools which are overkill for this type of rudimentary support medium.
Pure Chat has a different approach.
Pure Chat is a live chat program which helps small businesses provide instant replies and convert more leads.
You are not likely to locate anything crazy with this tool, but that is the glory of this. The pricing is simple. The features are simple, and the overall interface makes it quite simple to communicate with customers who need answers fast.
So let us take a deeper look to the live chat system to understand who it’s best for and which of those attributes are most impressive.
Pure Chat is a live chat program which allows users to communicate with their customers directly on their website. Its features include unlimited agents, boundless chats, complete chat history, widget customization, and more. We compiled Pure Chat user reviews from around the net and decided that it has generally favorable evaluations. We also shared its own available pricing choices.
Overview of User Reviews
What PureChat does well:
Users who gave Pure Chat a favorable review said that the app is simple to set up and navigate because of its user-friendly interface. They also enjoy how the tab switches into a email form when all the operators are all offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative review said that the program can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Positive User Review
A user who left a positive overview of Pure Chat on G2 Crowd said they were in a position to persuade customers to commit to a buy within moments of communication through the program. He also likes how the tool supplies them with a way to answer customers’ questions quickly and market their goods without the use of phone calls.
Most Useful Negative User Review
A user who left a negative overview of Pure Chat on Capterra whined about getting timed out with notifications. He explained that this makes it difficult to keep agents who have retail responsibilities on discussion during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they have been logged off.
Starting chats at the right time depends on how well you may track your traffic. By way of example, if you’re sitting on the Pure Chat backend you’ve got the ability to view which users are browsing your site in real-time. So if someone is considering a pair of sneakers you sell on your site, you know exactly what to begin talking about, and you have the instruments for making canned responses for specific components of your website. Live Chat Network Solutions
The obvious start to this particular review is that the actual chat interface. Does it feel usable for both novices and advanced users?
It all starts by revealing a chat box to the new visitor. If they have been to your website before, the representative about the backend sees each the customer information and interactions that have occurred in the past. It works just like an instant messenger, (in which the talks arrive in real-time), but it also lets you see previous transcripts and reps have spoken to a customer in the past.”
Notifications are delivered to you when a conversation comes from, and you can schedule when you’re offered for chatting to ensure customers know when you are online.
Implementing a conversation box on your site only requires a fast copy and paste of a code or the use of the Shopify, Weebly and WordPress plugins. After that you have the ability to personalize what the conversation box appears like prior to, during and following the dialog. Don’t hesitate to modify about colors, set triggers for as soon as the chat box pops open and configure the forms that you need individuals to fill out before talking to you.
You’ve got the opportunity to decide on the default option stylings (which can be nice,) but the layout tools are simple enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android apps are offered for people who’d like to manage live chats while on the move. For instance, if you have to leave the office but still want to give the best support out there, you won’t need to fret about it with a mobile app.
Pretty much all the features you would find on the regular dashboard are all carried over to the mobile apps. You’ve got settings for actually carrying out the talks, along with setting your accessibility, managing transcripts and more. This gives you a little boost of confidence since it isn’t important where you are when viewing who is on your website in real time. Your customer support is continually handled, since it works just like texting from the cell phone.
The coverage is one of the strongest parts of Pure Chat, since it not only provides you the functionality for exporting reports, but it provides amazing graphs and vision for viewing chat metrics over time. You can track your client satisfaction to make decisions about your employees or to determine which particular clients you may be spending too much time .
Pure Chat Support
The Pure Chat support outlets are far more impressive than some of the other solutions you will discover for live chat. By way of instance, a blog is provided for studying about updates and suggestions, while the Guides page is full of information on the best way to sell online, how to handle rude customers, the way to get more live chats and more.
The FAQ page offers you a good notion about what other men and women are talking about with PureChat, while the principal Support page is a knowledge base with documentation for setups, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it looks as if you’ll have to complete the majority of the research yourself.
A chat box is provided on the dashboard, so rapid interactions together with the service team are potential and they also offer email service in-app and on the web site for all plans. Live Chat Network Solutions
Pure Chat doesn’t have a free trial. However, you do not need one at all, since the provider offers a strong free plan you could continue to use for as long as you want. The paid programs are reasonably priced as well, and the monthly obligations bring along a wide set of features that you don’t get with the free package.
Let us take a look at what plans you can choose from:
Free — For $0 you receive support for one user, one site, unlimited chats per month, a one day chat history and native cellular apps.
Starter — For $20 a month you get support for 2 consumers, two websites, unlimited chats each month, a 30 day chat background, native cellular programs, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 a month you receive everything out of the previous plan and support for five users, three websites and 90 days of chat history.
Growth — For $100 per month you receive everything out of the former plan and support for ten users, five websites, an unlimited chat history and also the ability to eliminate the Chat branding.
We like the Free program for people just testing out the system, but the genuine functionality comes into play when you opt for the Starter Plan. The only gripe I have is that you have to get all the way up into the $100 per month strategy to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the top and up-and-coming live chat software to small businesses and reviewed their attributes and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a client’s concern at the first point of contact is a key performance indicator. Check out this guide to learn more about how using a live chat software can enhance your customer service and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a great deal of free tools which may help you keep expenses down. In this report, we discuss with you a few responses from small business owners who use these tools to make their business procedures easier at no cost.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I request a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for clients that aren’t satisfied with their services. Read the following instructions to find out the cancelation terms and other details.
Can agents utilize mobile devices to reply to customers?
Yes. Pure Chat offers programs for both iOS and Android allowing agents to respond to clients’ inquiries from anyplace.
Popular Software Connections
When deciding upon a live chat program, it is important that the software integrates with other software your company is now using. Here’s a list of a few of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone with an ecommerce store could benefit from such an easy-to-use chat box tool such as Pure Chat. It is all dependent on the pricing strategy you choose. The Free Plan is great for analyzing and small operations with only a few products and a single rep. The Starter Plan is probably the most common, although the Development Strategy gets up there for businesses with large support teams. Live Chat Network Solutions