Summary Live Chat No Email Required
Let’s Begin with JivoChat’s home page. As a major fan of green and all that’s linked to character, a leaf above their logo and green background instantly made me feel calm. Well playedJivoChat! Live Chat No Email Required
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It’s a free tool to help You track and speak with clients visiting your Website, Facebook, Telegram, and Viber — most of that in actual time. To start a journey on this live chat tool, all I have to do is to click on the sign up free button.
I had been asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what potential clients like best: reductions!
What I enjoyed about the Signing up process is that I could see just how many measures are nonetheless left. Following is a quick preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it is quite neat. There is the Inbox part, available in the program’s sidebar — there land all the incoming requests from the clients. Then, we have a segment invisibly, where you can view your current discussions. It looks like this:
When chatting with your Customers you can immediately check their information — this handy little feature is placed on the right and it’s useful when targeting your customers’ needs. What is more, below we have website visitors department, informing us about all of the people on our site.
Speaking of traffic Your site — the”invitation to talk” feature is available only in the Professional Version. It offers you a wide selection of alternatives for pop up invitations.
I like the snippet alternative Included in the program. It permits you to find out what a user authors to you until he or she sends it. It makes responding to your customers’ queries much faster.
Additionally, when a Visitors write a message, a broker get the small pop up on the right underside, asking if they wish to chat, fast answer or ignore (which, naturally, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is forever free and it comprises up to five agents. It provides customizable conversation in 20 languages, various apps (including mobile and desktop ) and 24”7customer support.
Another plan is a Professional Version: for $10/agent per month if billed annually. It gives much more features. Take a look at the screenshot below:
JivoChat comes at a fair Price. I figure, the only thing that is missing is that it’s not very scalable. You’ve only two plans: one is very basic and the other one might be insufficient if you’re working with partnerships businesses. But, as always, it all depends on what you require. Live Chat No Email Required
A Wonderful addition that they Offer is what they call a Callback feature. What it does is that visitors could leave you their amount and you can call them back at your first convenience. On their website they are stating:”Chat is suitable for accompanying clients on the site, and instant callbacks are ideal for actively completing trades”
It also works when nobody Is available online discussion. You may easily get back in contact with your possible leads later.
JivoChats is incorporated With Facebook Messenger, which means the client can receive your responds right to their Facebook. In regards to you as an agent, Jivo won’t force you to change between the apps to reply. All messages out of social networks appear right in the JivoChat desktop and/or cellular app.
Another of their Additions is the Mobile SDK, which allows you to add live chat service to your Android and iOS native programs. If your customers are spending a lot of time browsing through your store on cellular, they will surely find it very convenient.
In case that’s not sufficient, They’re throwing an API for developers, which is the entire documentation programmers can utilize if they want to integrate JivoChat with their own program or CRM solution.
JivoChat don’t have a great deal Of integrations however but they’ve been on the industry just for 4 decades — and this matter takes time and resources.
They provide basic Integrations for both medium and small companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps evolving and, what’s more, their expansion is ordered by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and to keep their clients even more satisfied, they also offer reports which monitor the level of your customer service.
In terms of the Plan, The entire site looks very nice and I may also say that UX does not lack in that section. There’s one thing which confused me though: when I had been on the main site , I clicked on the chat window three times, until I understood I want to click exactly on”Chat with us. We’re online!” prompt. That could have been done simpler. The great news is that if I needed something, there was always somebody online chat!
The verdict of JivoChat
JivoChat is a great Looking solution that does its job. For companies who are searching for a standard live chat option, it actually does come for a reasonable price.
But don’t take (just ) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or maybe it is going to be just perfect For you? I think that they are Excellent in what they offer, and I think They will be scaling and supplying other programs using a wider selection of features To satisfy their future customers. Live Chat No Email Required