Intro Live Chat On Facebook Page
Provide Support is a Live Chat Service which can be implemented on sites and operated remotely as a third party customer. There are lots of customizable aspects of the particular tool, and using live chat which can be found on your site is a procedure that may be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we are happy to review and break down the varied elements of Live Chat by ProvideSupport.com. Live Chat On Facebook Page
The Live chat program itself is much more involved than your normal customer. You will be able to see every one of the visitors which are on your site at any given time, as well as their own IP address, their own referral source, their regional time, operating system and a whole lot more. While some of this info is going to be a whole lot more valuable than the rest, it will help keep you (or your designated chat operators) as educated on your customers as possible if they are needing any help. They offer 10 days free trial, no credit card required.
After you set up an account, You’re brought to a website that seems somewhat old fashioned. It seems like it’s packed with advertisements, but it’s just a site edition of ProvideSupport. If you wont let that bother you too much, you can read the upcoming steps which you should take, such as customizing your chat messenger window, add chat buttons for your emails, create a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your own greeting message along with company’s emblem. It is also possible to add your operator’s image so the chat appears more private. The live chat button on the site can be chosen from an present gallery, or you can upload your own picture. The chat messenger can be customized with color schemes and styles that fit your site’s main theme.
If you want to match your own Site’s style, you can personalize the conversation messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to view your visitor’s IP address, host name, referrer address, pages visited etc.. You can also find a world map and a spot from which a person writes to you.
Transfer chats between agents
Provide Support offers She capability to transfer ongoing chats between agents. Another representative can follow the situation and reply within seconds. It’s helpful when an agent doesn’t have the knowledge to solve the case. Thanks to transferring chats there’s no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
Additionally, it has a proposal list. If you are on the fly you spell something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the best word. Live Chat On Facebook Page
Provide Support Disadvantages
I am not a avid fan of The appearance of Provide Support interface. I miss that the personalization when it concerns the whole website. The picture on the main page is a Stock image which provides you the impression that everything there doesn’t have any character too. The movie tutorial I watched felt automated, like it was not the actual person talking.
I like brands with personalities. While the dearth of personality here might have no impact on customer support on your website, it definitely discourages people like me from using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They allow four types of Payments, every month every 2 weeks, every six months and annually. Paying annually is the best alternative or each the plans. They provide 3 plans — little company with 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, then you can take a look at the PDF document where they specified prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real-time visitor information gives you an insight into what customers are searching for. You have tons of customization options that you can use in your conversation.
If you’re not bothered by A tiny old look of the application, you may find there what you want to give customer service to your clients.
Free Trial Period
Live Chat From Provide Support can be tried without any cost for 30 days. All attributes (out of additional operators) can be retrieved with this free time trial interval. Provide Support will not always harass you if you don’t take advantage of the supply, either, and charging going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use together with the”no hassle” form of charging and support that is provided. Not one of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you are on the fence about whether or not to employ a live chat solution on your website, our very best suggestion is to give this app a download, try it out for 30 days, and decide in the end of the free period if you would like to keep from that point. Live Chat On Facebook Page