Introduction Live Chat On Mobile Phone
Let Us Begin with JivoChat’s home page. As a major fan of green and all that’s linked to nature, a foliage over their emblem and green backdrop immediately made me feel calm. Well played, JivoChat! Live Chat On Mobile Phone
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It is a free tool to help You track and talk to clients visiting your Website, Facebook, Telegram, and Viber — all that in real time. To begin a journey with this live chat tool, all I must do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what potential customers like best: discounts!
What I enjoyed about the Signing up process is I could see how many measures are still left. Following is a fast preview of the last step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I have to say that it’s very neat. There’s the Inbox section, accessible from the app’s sidebar — there territory all of the incoming requests from the customers. Then, we’ve got a section Chats, where you are able to view your existing conversations. It looks like this:
When conversing with your Clients you can immediately check their information — this handy little attribute is put on the correct and it is useful when targeting your customers’ needs. What is more, below we have website visitors section, telling us about all of the folks on our website.
Speaking of traffic Your site — the”invitation to chat” attribute is available only in the Professional Version. It supplies you with a vast range of alternatives for pop up invitations.
I like the snippet alternative Included in the program. It permits you to find out exactly what a user writers to you before he or she sends it. It creates responding to your customers’ queries much faster.
Additionally, when a Visitors write a message, an agent get the small pop up on the perfect bottom, asking if they want to chat, quick answer or ignore (which, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is forever free and it includes up to 5 agents. It offers customizable conversation in 20 languages, various apps (including mobile and desktop ) and 24”7client service.
Another plan is a Professional Version: for $10/agent per month if billed yearly. It gives much more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the one thing that’s missing is that it is not very scalable. You have just two plans: one is quite basic and another one may not be enough if you’re working with partnerships businesses. But, as always, it all depends on what you require. Live Chat On Mobile Phone
A nice addition that they Offer is that which they call a Callback feature. What it really does is that people can leave you their amount and you’ll be able to call them back at your earliest convenience. On their website they’re stating:”Chat is suitable for delicately accompanying customers on the website, and instant callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available on discussion. You can easily get back in contact with your potential leads afterwards.
JivoChats is integrated With Facebook Messenger, which means the customer can receive your responds right for their Facebook. In regards to you as a broker, Jivo won’t make you switch between the programs to reply. All messages from social networks look directly in the JivoChat desktop and/or cellular program.
Another of the Additions is the Mobile SDK, which lets you add live chat support to your Android and iOS native programs. If your clients are spending a lot of time browsing through your shop on cellular, they will surely find it very convenient.
If that’s not enough, They’re throwing an API for developers, that’s the entire documentation developers can use if they want to integrate JivoChat with their own program or CRM solution.
JivoChat do not have a lot Of integrations yet but they’ve been on the market only for 4 years — and this matter takes time and resources.
They provide basic Integrations for both small and medium businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps evolving and, what’s more, their expansion is ordered by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and to keep their clients even more satisfied, they also supply reports that monitor the quality of your customer services.
Concerning the design, The entire website looks very nice and that I may also say that UX does not lack in that department. There is 1 thing that confused me though: when I was on the primary website, I clicked on the chat window three days, before I realized that I want to click just on”Chat with us. We’re online!” prompt. That might have been done smoother. The great news is that if I needed something, there was always somebody on chat!
The conclusion of JivoChat
JivoChat is a great Looking alternative that does its job. For companies who are searching for a basic live chat option, it actually does come for a fair price.
But don’t take (only) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or perhaps it’ll be just perfect For you? I think that they’re Excellent in what they provide, and I believe They’ll be scaling and providing different plans with a wider range of features To satisfy their future customers. Live Chat On Mobile Phone