Why Select Crisp? Live Chat On Mobile Website
In this article I’ll cover our Expertise with Crisp, why we switched, and the way you can make the perfect decision for your company and startup too. You may know how to compare live chats and which metrics could be significant for you too. Live Chat On Mobile Website
How was that decision made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we’ve created a Spreadsheet with numerous live chat sellers, we identified that the core attribute and metrics we were looking for.
What did we use previously?
We’ve Used several other live chat earlier, which somehow shifted their focus from a live conversation to a”all in one company suite”. Their live chat still works, but metrics which are important for us were eliminated. We have used those metrics for our yearly reports, and customer overviews, growth rates and more. After we had been in for four months those metrics vanished and were replaced by other metrics. We have obtained a leaderboard for our team members, which we did not use because we’re searching for quality service and not quantity and the pricing seems to outperform the benefit. Our choice was apparent at the moment: we needed to move on.
We found 14 days background, 30 days History and unlimited history (for greater plans this is common), also here the price scaling was intriguing. All live chats we attempted had that feature, a few at higher price tagsothers together with a badly implemented search feature, and so the background wasn’t available. Together with Crisp, the unlimited history is currently available with their original paid program, and it not only ships with a fair price tag, also their search works exceptionally well.
How many connections do we need?
First, we attempted to answer that Question with another question”how many customers will talk with us” – and that was incorrect – we made that mistake once. We can’t restrict on the contacts we make because we really want to earn contact with all of them. Endless contacts was what we were searching for (in an affordable price tag). What we discovered were discussions with 100 active contacts for $0/month that was quite nice, we climbed up that a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by use – that is enormous! They believe the same way we do in Storyblokwe do not wish to restrict the consumer to the use of the system (eg. Content entrances or entries ), we want to scale because their team scales. So at Crisp you select a program and you may scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on precisely the same website for more than 30 seconds”. Those triggers are a good way to help your audience with queries they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This part can be found in all solutions we tested and largely available in the very first paid plan.
Ability to send campaign messages
From time to time we send emails Utilizing our live chat. We think it’s a fantastic way to retarget our audience because we ought to have the ability to send pertinent content based on some metrics people live chats offer. To be honest, we are not sending many mails, because we hate spam on our side. So we want to send certain mails to specific target groups and : we really like the implementation in the Crisp client. It’s simple and satisfied our needs at a sensible price tag.
Number of brokers
The agent chairs is kinda Intriguing, it is something you can control. You could choose one accounts for the whole group (which is cheap with most solutions), or you could go for a single chair for every team member. Since we want to have that personal approach to our customers the idea of using one account for the whole group was dropped instantly. We’ve started to compare the first paid program contrary to most of the high tier plans to see how the cost scales . The highest costs we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to that. We had a look at Crisp again and saw that their greatest bundle has unlimited agents seats included. Also, their free strategy permitted 2 representatives, which was great for analyzing. Live Chat On Mobile Website
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key stations. We do not actually use integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our business, we use it on a daily basis and added the majority of our tools – so we concentrated on how they operate and perform together with Slack. We tested some of them and most are actually working quite well. We found one that has enormous delays when messaging from and also to Slack that was a no-go for us. We reported that issue to them, but we don’t know if they changed it because we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the whole set-up was done in a couple of minutes.
“Crisp is the simplest way To communicate with your customers. From sales to client support, Crisp is designed to keep your workflow simple. From live chat to email, Crisp offers a single channel to answer to your users using a simple team inbox where you can handle all your user queries.”
From our experience, Crisp actually Ships with all the attention on that chat experience for your clients. That is exactly what we were looking for since we evaluated other solutions.
This one is tricky. If you browse The last few things you noticed that we compared the lower tier programs and feature with the maximum tier plans, some are cheap at the beginning and be expensive as you use them. After using Crisp for six months today, and changed from a competition because of that expensive”end” and those feature we did not need but might have to cover. We are pleased to say we believe we got the best match for us, perhaps it will fit as well for you. We saw that the listing of 8 facets above is all you want to locate your own best match.
We made contact with unbelievable Fantastic people (thank You!) And businesses all around the world. We might have had exactly the same experience with other live chats as well, but the price combined with the attribute set Crisp does offer, we would and already do recommend it to all of customers that are searching for a live chat . We have upgraded to the Crisp unlimited plan a while ago, and are thankful we made that decision. In case you have a query or want to inform us about your experience with Crisp and other live discussions, feel free to drop us a comment below or send us a tweet or chat with us with Crisp! Live Chat On Mobile Website