Introduction Live Chat On Website Examples
Provide Support is a Live Chat Service that may be implemented on sites and operated remotely as a third party client. There are many customizable facets of this tool, and using live chat which can be found on your site is a procedure that may be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re happy to review and break down the varied elements of Live Chat by ProvideSupport.com. Live Chat On Website Examples
The Live chat program itself is a great deal more involved than your normal customer. You’ll have the ability to see every one of the visitors that are on your site at any particular time, in addition to their own IP address, their own referral source, their regional time, operating system and a whole lot more. While some of this info will be a whole lot more valuable than the rest, it is going to help to keep you (or your designated chat operators) as educated on your customers as possible should they be in need of any help. They provide 10 days free trial, no credit card required.
After you install an account, You are brought to a website which looks a little old fashioned. It seems like it’s packed with advertisements, but it’s just a site edition of ProvideSupport. If you wont let that bother you too much, you may read the upcoming steps that you should take, such as customizing your conversation messenger window, then add chat buttons for your emails, produce a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console with your own greeting message along with company’s emblem. It is also possible to put in your operator’s picture so the chat appears more personal. The live chat button on the website can be either chosen from an present gallery, or you may upload your own picture. The chat messenger could be customized with colour schemes and styles that fit your website’s main theme.
If You Would like to match your Website’s style, you are able to customize the conversation messenger with offered styles and color schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to view your customer’s IP address, host name, referrer address, pages visited . You can also see a world map and a place from which a user writes to you.
Transfer chats between agents
Provide Support provides She ability to transfer ongoing discussions between agents. The other representative can follow the case and reply within seconds. It is helpful when an agent does not possess the knowledge to solve the case. Thanks to transferring talks there’s no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you spell something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can choose the right word. Live Chat On Website Examples
Provide Support Cons
I’m not an avid fan of The appearance of Provide Support interface. I miss the personalization when it comes to the whole website. The image on the main page is a Stock picture which gives you the impression that everything there does not have any character too. The video tutorial I saw felt automatic, like it was not the real person speaking.
I like brands with personalities. While the dearth of character might have no impact on customer service on your site, it definitely discourages people like me from using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They let four types of Payments, every month every 2 weeks, every six months and yearly. Paying annually is your ideal alternative or all of the plans. They provide 3 plans — small company using 1 operator, company aims with 3 operator and Business with 10 operators. If you’re interested in more operators, you can take a look at the PDF document where they given costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real-time visitor info provides you an insight into what clients are searching for. You have a lot of customization options that you may use in your chat.
If you’re not bothered by A little old look of the application, you might find there what you need to give customer service to your clients.
Free Trial Option
Live Chat From Provide Support could be attempted without any price for 30 days. All attributes (out of further operators) can be retrieved with this free time trial period. Provide Support won’t always harass you in the event that you don’t take advantage of the offer, possibly, and charging going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use together with this”no hassle” kind of billing and support that is provided. Not one of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you are on the fence about whether or not to employ a live chat solution on your site, our best suggestion is to give this program a download, check it out for 30 days, and decide in the end of the free period whether you’d like to continue from that point. Live Chat On Website Examples