Why choose Crisp? Live Chat Online App
In this article I’ll cover our Expertise with Crisp, why we changed, and the way you can make the right choice for your business and startup too. You may understand how to compare live talks and that metrics might be important for you also. Live Chat Online App
How was that decision made?
Looking at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we have created a Spreadsheet with numerous live chat vendors, we identified that the core attribute and metrics we were searching for.
What did we use before?
We’ve Used several other live chat before, which shifted their attention from a live conversation to an”all in 1 company suite”. Their live chat still works, but metrics which are significant for us were eliminated. We’ve used those metrics for our yearly reports, and client overviews, growth rates and much more. After we had been in for four months those metrics disappeared and were replaced by other metrics. We have got a leaderboard for our team members, which we didn’t use because we are searching for quality support rather than quantity as well as the pricing appears to outperform the advantage. Our decision was apparent at the moment: we had to move on.
We found 14 times background, 30 days History and unlimited history (for greater plans this is common), also here the cost scaling was intriguing. All live chats we tried had this attribute, some at higher price tagsothers together with a badly executed search feature, therefore the background wasn’t accessible. Together with Crisp, the boundless history is already available with their first paid plan, and it not only ships with a reasonable price tag, but also their hunt works astoundingly well.
How many connections do we need?
We tried to answer that Question with another question”how many customers will chat with us?” – and that was wrong – we made that mistake already once. We can not limit on the connections we make because we actually want to earn contact with them all. Unlimited contacts was what we were looking for (in a reasonable price tag). What we found were chats with 100 active contacts for $0/month which was quite nice, we scaled that up a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did the same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by usage – that is huge! They think the identical way we do at Storyblokwe don’t wish to restrict the consumer to the usage of the machine (eg. Content entries or entries ), we would like to scale as their staff scales. So at Crisp you select a plan and you may scale the amounts from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on the same website for over 30 seconds”. Those causes are a fantastic method to help your viewers with queries they may have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This part is available in all solutions we analyzed and mainly available in the first paid plan.
Ability to send campaign messages
From Time to Time we send emails Utilizing our live chat. We think it’s a good way to retarget our audience because we should have the ability to send pertinent content based on some metrics those live talks provide. To be honest, we are not sending many mails, because we hate spam on our side. So we like to send certain mails to particular target groups and : we really enjoy the implementation in the Crisp customer. It’s simple and satisfied our needs at a reasonable price tag.
Amount of agents
The broker seats is kinda Interesting, it is something that you can control. You could choose one accounts for the whole team (which is cheap with most solutions), or you might go for one chair for every team member. Since we like to get this personal approach to our clients the notion of using one accounts for the whole team was dropped immediately. We’ve started to compare the very first paid plan against most of the high tier programs to see how the price scales . The highest costs we found were approximately ~$155/m per chair where the scope was somewhere from $15/m to that. We had a peek at Crisp again and saw their highest bundle has unlimited agents seats included. Additionally, their free plan allowed 2 agents, which was excellent for testing. Live Chat Online App
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key channels. We do not really utilize integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our business, we use it on a daily basis and included the majority of our resources already – so we focused on how they work and perform together with Slack. We analyzed some of these and most are actually working very well. We found one which has enormous delays when messaging from and also to Slack that was a no-go for us. We reported that issue to these, but we do not know if they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the entire set-up was completed in a couple of minutes.
“Crisp is the simplest way To speak with your clients. From sales to client support, Crisp is made to keep your workflow simple. From live chat to email, Crisp provides a single station to answer to your users employing a simple team inbox where you are able to manage all of your user queries.”
From our experience, Crisp actually Ships with the focus on such chat experience for your customers. That is exactly what we were looking for as we evaluated other alternatives.
This one is tricky. If you browse The last few things you saw that we contrasted the lower tier plans and feature with the maximum tier programs, some are economical at the start and be costly as you use them. After using Crisp for six months now, and switched from a competition because of that expensive”end” and those feature we didn’t need but would need to pay for. We are pleased to state we think we have the best fit for us, maybe it will fit as nicely for you. We saw the list of 8 facets above is all you need to find your own best match.
We made contact with unbelievable Fantastic people (thank You!) And businesses all over the globe. We could have had the same experience with other live chats as well, but the price combined with the feature set Crisp does offer, we would and do recommend it to all customers who are searching for a live chat themselves. We have updated to the Crisp endless plan some time ago, and are thankful that we made that decision. If you have a query or wish to tell us about your adventure with Crisp along with other live chats, don’t hesitate to drop us a comment below or send us a tweet or chat with us using Crisp! Live Chat Online App