Why Select Crisp? Live Chat Online
In this article I’ll cover our Expertise with Crisp, why we switched, and the way you can make the right decision for your company and startup as well. You will understand how to compare live chats and which metrics might be significant for you also. Live Chat Online
How was that selection made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we’ve created a Spreadsheet with multiple live chat sellers, we identified that the core feature and metrics we were searching for.
What did we use before?
We have Used multiple other live chat earlier, which shifted their focus from a live chat to a”all in 1 business suite”. Their live chat still functions, but metrics that are important for us were eliminated. We’ve used those metrics for our yearly reports, and client overviews, growth rates and more. After we were in for four weeks those metrics disappeared and were replaced by other metrics. We’ve obtained a leaderboard for our staff members, which we did not use because we’re searching for quality support and not quantity and the pricing appears to outperform the benefit. Our decision was clear at the moment: we needed to proceed.
We found 14 times history, 30 days History and history (for greater plans that this is common), here the cost scaling was intriguing. All live talks we tried had that feature, a few at higher price tags, others combined with a poorly implemented search feature, and so the history wasn’t accessible. With Crisp, the unlimited history is currently available with their first paid plan, and it not only ships with a fair price tag, but also their hunt works astoundingly well.
How many connections do we need?
First, we attempted to answer that Question with another question”how many customers will chat with us?” – and that was wrong – we made that mistake once. We can not limit on the contacts we create because we actually wish to make contact with all of them. Endless contacts was what we were searching for (in an affordable price label ). What we found were discussions with 100 active contacts for $0/month that was quite nice, we scaled up that a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by usage – that is enormous! They think the same way we do at Storyblok, we don’t wish to restrict the user to the usage of this system (eg. Content entrances or entries ), we want to scale as their staff scales. So at Crisp you choose a plan and you may scale the numbers from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on precisely the same website for over 30 seconds”. Those causes are a good method to help your viewers with questions they may have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This component can be found in all options we analyzed and mainly available in the very first paid program.
Ability to send campaign emails
From time to time we send mails Utilizing our live chat. We think it’s a good way to retarget our viewers because we ought to have the ability to send pertinent content based on some metrics people live talks offer. In all honesty, we are not sending many mails, because we also hate spam on our side. Therefore we like to send specific mails to specific target groups and again: we really enjoy the implementation in the Crisp client. It is simple and satisfied our needs at a reasonable price tag.
Number of agents
The agent seats is rather Intriguing, it’s something that you can control. You could choose one accounts for the whole team (which can be cheap with most solutions), or you might go for a single seat for each team member. Since we want to get this personal approach to our customers the idea of using one accounts for the entire team was dropped instantly. We’ve started to compare the very first paid program against most of the high tier programs to see the way the price scales . The highest costs we found were approximately ~$155/m per seat where the range was somewhere from $15/m to that. We had a peek at Crisp again and saw that their highest package has unlimited agents chairs included. Also, their free plan permitted 2 agents, which was great for analyzing. Live Chat Online
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main channels. We don’t actually use integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and included the majority of our resources already – so we focused on how they operate and function with Slack. We tested some of these and many are actually working very well. We found one which has huge delays when messaging from and to Slack which was a no-go for us. We reported that issue to them, but we don’t know if they changed it because we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the entire setup was done in a couple of minutes.
“Crisp is the simplest way To speak with your customers. From sales to customer support, Crisp is made to keep your workflow easy. From live chat to email, Crisp offers a single channel to reply to your users using a simple team inbox where you are able to handle all of your user inquiries.”
From our experience, Crisp actually Ships with the focus on such chat experience for your clients. That is precisely what we were looking for as we evaluated other alternatives.
This one is tricky. If you browse The last few points you noticed that we contrasted the lower grade programs and attribute with the maximum tier programs, some are cheap at the start and become expensive as you use them. After using Crisp for six months today, and switched from a competition because of that pricey”end” and those attribute we didn’t need but might need to pay for. We’re glad to say that we believe we got the best match for us, perhaps it will fit as well for you. We saw that the listing of 8 facets above is all you want to locate your best fit.
We made contact with incredible Fantastic people (thank You!) And businesses all around the world. We could have had exactly the same experience with other live discussions as well, but the price tag combined with the attribute set Crisp does offer, we would and already do recommend it to all clients who are searching for a live discussion themselves. We’ve updated to the Crisp unlimited plan some time ago, and are thankful we made that choice. In case you have a query or want to inform us about your experience with Crisp along with other live chats, don’t hesitate to drop us a comment below or send us a conversation or chat with us using Crisp! Live Chat Online