Why Select Crisp? Live Chat Online For My Website
In this article I’ll cover our Expertise with Crisp, why we switched, and how you can make the perfect decision for your business and startup as well. You will know how to compare live talks and that metrics might be important for you too. Live Chat Online For My Website
How was that choice made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we have made a Spreadsheet with numerous live chat sellers, we defined the core feature and metrics we were searching for.
What did we use previously?
We have Used multiple other live chat before, which shifted their focus from a live chat to an”all in 1 business suite”. Their live chat still works, but metrics which are important for us were removed. We’ve used those metrics for our monthly reports, and client overviews, growth rates and more. After we were in for four months those metrics disappeared and were replaced with other metrics. We’ve obtained a leaderboard for our staff members, which we did not use because we’re looking for quality support and not quantity and the pricing seems to outperform the advantage. Our decision was clear at the moment: we needed to proceed.
We found 14 days history, 30 days History and history (for higher plans this is common), also here the cost scaling was intriguing. All live talks we attempted had this attribute, some at higher price tagsothers combined with a poorly implemented search feature, and so the history wasn’t accessible. With Crisp, the boundless history is already available with their first paid program, and it not only ships with a fair price tag, also their search works exceptionally well.
How many contacts do we need?
We attempted to answer that Question with another question”how many clients will chat with us?” – and that was incorrect – we made that mistake once. We can not limit on the connections we create because we actually want to earn contact with all of them. Endless contacts was exactly what we were looking for (at an affordable price tag). What we found were chats with 100 active contacts for $0/month which was quite nice, we climbed up that a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did the same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by use – that is enormous! They believe the same way we do in Storyblok, we don’t want to limit the user to the usage of this machine (eg. Content entries or entries ), we want to scale as their team scales. So at Crisp you choose a program and you may scale the numbers from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on the same site for over 30 seconds”. Those triggers are a fantastic way to help your viewers with questions they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This part is available in most options we analyzed and largely available in the very first paid program.
Possibility to send campaign emails
From Time to Time we send emails Using our live chat. We think it’s a fantastic way to retarget our viewers because we ought to be able to send pertinent content according to some metrics people live chats provide. To be honest, we’re not sending many mails, because we hate spam on the side. Therefore we like to send specific mails to specific target groups and again: we really enjoy the implementation in the Crisp client. It is straightforward and fulfilled our needs at a reasonable price tag.
Number of brokers
The broker seats is rather Intriguing, it is something you can control. You could choose one account for the whole group (which can be cheap with most options ), or you could go for one seat for every team member. Since we like to get that personal approach to our clients the notion of using one accounts for the whole team was dropped immediately. We’ve begun to compare the very first paid plan against the majority of the high tier programs to see how the cost scales again. The greatest costs we discovered were approximately ~$155/m per seat where the range was somewhere from $15/m to this. We had a peek at Crisp again and found that their highest package has unlimited agents chairs included. Additionally, their free plan allowed 2 representatives, which was excellent for analyzing. Live Chat Online For My Website
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key channels. We don’t really use integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and added most of our tools already – so we concentrated on how they operate and function together with Slack. We analyzed some of these and many are actually working quite well. We found one which has huge delays when messaging from and to Slack which was a no-go for all of us. We reported that difficulty to these, but we don’t know if they changed it because we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the whole set-up was completed in a couple of minutes.
“Crisp is the simplest way To communicate with your customers. From sales to customer service, Crisp is made to keep your workflow easy. From live chat to email, Crisp offers one station to answer to your users employing a very simple team inbox where you can manage all of your user inquiries.”
From our experience, Crisp really Ships with the attention on that chat experience for the customers. Which is precisely what we were searching for as we evaluated other solutions.
This one is tricky. If you browse The past few points you noticed that we compared the lower grade plans and feature with the maximum tier programs, some are economical at the beginning and be expensive as you use them. After using Crisp for six months today, and changed from a competition because of that pricey”end” and those attribute we didn’t need but might need to pay for. We’re glad to say we think we got the best match for us, maybe it will fit as nicely for you. We saw the list of 8 facets above is all you want to find your own best fit.
We made contact with incredible great people (thank You!) And businesses all over the world. We could have had exactly the exact same experience with other live discussions too, but the price tag combined with the feature set Crisp does provide, we’d and do recommend it to all clients who are looking for a live discussion . We’ve updated to the Crisp unlimited plan a while ago, and are thankful we made that choice. If you’ve got a query or want to tell us about your adventure using Crisp and other live discussions, don’t hesitate to drop us a comment below or send a tweet or talk to us using Crisp! Live Chat Online For My Website