Intro Live Chat Online For Website
Provide Support is a Live Chat Service which may be implemented on sites and operated as a third party client. There are lots of customizable aspects of the tool, and using live chat available on your site is a process that can be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we are happy to examine and break down the varied elements of Live Chat by ProvideSupport.com. Live Chat Online For Website
The Live chat app is a great deal more involved than your normal client. You’ll be able to observe every one of those visitors that are on your website at any given time, as well as their own IP address, their own referral origin, their regional time, working system and a whole lot more. Though some of this info is going to be a whole lot more valuable than the rest, it is going to help keep you (or your designated chat operators) as educated on your customers as possible should they be needing any help. They provide 10 days free trial, no credit card needed.
Once you set up an account, You are attracted to a website that seems a little old fashioned. It looks like it’s packed with ads, except it’s only a website edition of ProvideSupport. If you won’t let this disturb you too much, you can read the next steps that you ought to take, such as customizing your conversation messenger window, add chat buttons for your emails, create a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your greeting message and company’s emblem. You can also put in your operator’s picture so the chat appears more personal. The live chat button on the website can be either chosen from an existing gallery, or you may upload your own picture. The chat messenger could be customized with colour schemes and styles that fit your website’s main theme.
If You Would like to match your Website’s style, you are able to personalize the chat messenger with offered styles and color schemes.
Real-time visitor tracking
The real time visitor Feature permits you to look at your customer’s IP address, server name, referrer address, pages visited . It is also possible to see a world map and a place where a person writes to you.
Transfer chats between agents
Provide Support provides She ability to move ongoing discussions involving agents. Another representative can follow the case and reply within seconds. It is useful when an agent doesn’t have the knowledge to address the case. Thanks to transferring chats there is no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you describe something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the right word. Live Chat Online For Website
Provide Support Drawbacks
I’m not an avid fan of The look of Provide Support interface. I miss that the personalization when it concerns the whole site. The image on the home page is a Stock image which provides you the belief that everything there doesn’t have any character as well. The video tutorial I saw felt automatic, like it was not the actual person talking.
I like brands with personalities. While the dearth of personality might not have any impact on customer service on your site, it certainly discourages individuals like me by using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They allow four Kinds of Payments, every month every 2 weeks, every six months and yearly. Paying annually is the ideal option or each of the plans. They provide 3 plans — small company with 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can check out the PDF document in which they given prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real-time visitor info gives you an insight into what customers are searching for. You’ve got a lot of customization options that you can use in your conversation.
If you’re not bothered by A tiny old look of the application, you may discover there what you want to give customer support to your customers.
Free Trial Option
Live Chat From Provide Support could be tried with no cost for 30 days. All features (out of additional operators) can be accessed with this free time trial interval. Provide Support will not continually harass you if you do not take advantage of their supply, either, and billing going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use together with this”no hassle” form of charging and service that’s provided. Not one of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you’re on the fence about whether or not to employ a live chat option on your website, our very best suggestion is to give this program a download, try it out for 30 days, and choose in the end of the free period if you would like to continue from there. Live Chat Online For Website