Why Select Crisp? Live Chat Online Software Free
In this article I’ll cover our Experience with Crisp, why we switched, and how you can make the right choice for your company and startup as well. You may know how to compare live chats and which metrics could be significant for you also. Live Chat Online Software Free
How was that selection made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we’ve created a Spreadsheet with numerous live chat sellers, we identified that the core attribute and metrics we were searching for.
What did we use before?
We’ve Used several other live chat before, which shifted their focus from a live conversation to a”all in 1 company suite”. Their live chat still functions, but metrics which are significant for us were eliminated. We have used those metrics for our yearly reports, and customer overviews, growth rates and more. After we were in for four months those metrics disappeared and were replaced with other metrics. We have obtained a leaderboard for our staff members, which we didn’t use because we’re looking for quality service and not quantity as well as the pricing seems to outperform the advantage. Our choice was clear at that moment: we needed to move on.
We found 14 days history, 30 days History and unlimited history (for greater plans that this is common), here the price scaling was intriguing. All live talks we attempted had that feature, some at higher price tagsothers together with a badly implemented search feature, and so the background wasn’t accessible. Together with Crisp, the boundless history is already available with their first paid plan, and it not only ships with a fair price tag, but also their search works astoundingly well.
How many connections do we want?
We attempted to answer that Question with another question”how many clients will chat with us?” – and that was wrong – we made that mistake once. We can not limit on the connections we make because we really wish to make contact with all of them. Unlimited contacts was exactly what we were looking for (in an affordable price label ). What we found were chats with 100 active contacts for $0/month that was quite nice, we scaled up that a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by use – which is enormous! They think the identical way we do in Storyblokwe don’t want to limit the user to the use of the system (eg. Content entries or contacts), we would like to scale because their team scales. So at Crisp you select a program and you may scale the amounts from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on the same website for more than 30 seconds”. Those triggers are a fantastic method to help your viewers with questions they could have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This part is available in most solutions we tested and mainly available in the very first paid plan.
Ability to send campaign emails
From Time to Time we send emails Using our live chat. We think that it’s a good way to retarget our viewers because we should be able to send pertinent content according to some metrics those live chats offer. To be honest, we are not sending many emails, because we hate spam on the side. So we want to send specific mails to specific target groups and : we really enjoy the implementation in the Crisp customer. It is straightforward and satisfied our needs at a sensible price tag.
Number of agents
The broker seats is rather Intriguing, it’s something you can control. You could choose 1 account for the entire group (which is cheap with the majority of solutions), or you could go for a single seat for each team member. Since we want to have this personal approach to our clients the idea of using one account for the whole team was dropped instantly. We have begun to compare the first paid program contrary to the majority of the high tier programs to see the way the cost scales again. The highest prices we found were approximately ~$155/m per seat where the scope was somewhere from $15/m to that. We had a look at Crisp again and found their greatest package has unlimited agents seats included. Also, their free plan permitted 2 agents, which was excellent for testing. Live Chat Online Software Free
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main channels. We do not really use integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and included most of our resources – so we concentrated on how they operate and perform together with Slack. We analyzed some of them and many are actually working very well. We found one which has enormous delays when messaging from and also to Slack which was a no-go for all of us. We reported that difficulty to them, but we don’t know whether they changed it because we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the entire set-up was done in a couple of minutes.
“Crisp is the simplest way To communicate with your clients. From sales to customer support, Crisp is designed to keep your workflow easy. From live chat to email, Crisp provides one channel to answer to your users using a very simple team inbox where you can manage all your user inquiries.”
From our experience, Crisp actually Ships with the attention on that chat experience for your clients. That is precisely what we were looking for since we evaluated other solutions.
This one is tricky. If you read The last few points you saw that we compared the lower tier plans and attribute together with the highest tier plans, some are cheap at the beginning and be costly as you use them. After using Crisp for six months now, and switched from a competitor because of that pricey”ending” and those feature we didn’t need but would need to cover. We are glad to say that we believe we got the best match for us, maybe it will fit as nicely for you. We saw that the listing of 8 aspects above is all you want to locate your best match.
We made contact with unbelievable great people (thank You!) And businesses all over the world. We could have had the same experience with other live chats too, but the price combined with the attribute set Crisp does offer, we would and already do recommend it to all of clients that are looking for a live chat themselves. We have updated to the Crisp endless plan some time ago, and are thankful that we made that choice. If you’ve got a question or want to tell us about your adventure with Crisp and other live discussions, don’t hesitate to drop us a comment below or send us a tweet or chat with us with Crisp! Live Chat Online Software Free