Intro Live Chat Online Web
There’s no reason live chat shouldn’t be easy. Live Chat Online Web
It is all about connecting with your clients and providing them the very best solution in a reasonable amount of time.
That said, many live chat extensions for internet shops offer you a much too intimidating interface using tools that are overkill for such a basic support medium.
Pure Chat has another strategy.
Pure Chat is a live chat software that helps small businesses deliver instant answers and convert more leads.
You’re not likely to find anything mad with this tool, but that’s the glory of it. The pricing is simple. The features are easy, and the total interface makes it rather simple to communicate with customers who need answers fast.
So let us have a deeper look into the live chat platform to understand who it is best for and which of those features are impressive.
Pure Chat is a live chat program that lets users communicate with their customers directly on their website. Its features include unlimited brokers, boundless chats, full chat history, widget customization, and much more. We compiled Pure Chat user reviews from around the web and decided that it’s generally favorable evaluations. We also shared its accessible pricing options.
Briefing of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a positive review stated that the program is easy to set up and navigate because of its user friendly interface. They also like how the tab switches to a email form when each of the operators are offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative review stated that the app can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Positive User Review
An individual who left a positive overview of Pure Chat on G2 Crowd stated that they were able to convince customers to commit to a buy within minutes of communication via the app. He also likes how the tool provides them with a means to answer customers’ questions quickly and promote their goods without the usage of phone calls.
Most Helpful Negative User Review
A user who left a negative review of Pure Chat on Capterra whined about becoming timed out without notifications. He clarified that this makes it difficult to keep agents who have retail responsibilities on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting conversations at the right time is dependent upon how well you may monitor your visitors. By way of example, if you’re sitting on the Pure Chat backend you’ve got the capability to view which users are browsing your site in real time. So if somebody is considering a pair of sneakers that you sell on your website, you know exactly what to begin talking about, and you have the instruments for making canned answers for specific parts of your site. Live Chat Online Web
The obvious start to this particular review is the actual chat interface. Does it feel usable for both beginners and advanced users?
Everything begins by showing a chat box into the new visitor. If they’ve been to your site before, the agent on the backend sees each of the customer information and interactions that have happened in the past. It works just like an instant messenger, (where the talks arrive in real time ), but in addition, it lets you view previous transcripts and which reps have spoken to a customer before.”
Notifications are sent to you when a conversation comes from, and you’ll be able to schedule when you are available for chatting so that customers know when you’re online.
Implementing a conversation box on your site only takes a quick copy and paste of some code or the use of their Shopify, Weebly and WordPress plugins. After that you have the capability to customize what the conversation box appears like before, during and following the dialog. Feel free to change around colours, set triggers for as soon as the chat box pops open and configure the forms that you want individuals to fill out before talking to you.
You have the opportunity to go with the default stylings (which can be fine,) however, the layout tools are easy enough for beginners and powerful enough for more advanced users.
Both iOS and Android programs are offered for people who would like to manage live chats while on the move. For example, if you have to leave the office but still wish to provide the best support out there, you won’t have to fret about it using a mobile program.
Pretty much all the features you would find on the normal dashboard are all carried over to the mobile apps. You have settings for actually carrying out the chats, together with setting your availability, handling transcripts and more. This gives you a little boost of confidence as it doesn’t matter where you are when viewing who’s on your site in real-time. Your customer support is constantly handled, as it works like texting from your cell phone.
The coverage is one of the strongest parts of Pure Chat, because it not only provides you the performance for exporting accounts, but it provides beautiful graphs and imagery for seeing chat metrics over time. It is possible to monitor your customer satisfaction to make decisions about your staff or to figure out which unruly customers you may be spending too much time on.
Pure Chat Support
The Pure Chat service outlets are a lot more impressive than some of the other options you will find for live chat. For instance, a site is provided for reading about updates and suggestions, while the Guides page is filled with advice about the best way best to sell online, the way to manage rude clients, the way to get more live chats and more.
The FAQ page gives you an idea about what other men and women are talking about with PureChat, while the primary Support page is a knowledge base with documentation for both setups, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it seems like you’ll have to complete the majority of the research yourself.
A chat box is provided on the dashboard, so quick interactions with the support team are potential and they also provide email service in-app and about the website for many plans. Live Chat Online Web
Pure Chat doesn’t have a free trial. But you don’t want one at all, since the provider offers a solid free plan you could continue to use for as long as you would like. The paid programs are reasonably priced too, and the monthly payments bring along a wide set of characteristics you don’t get with the free package.
Let’s take a look at what programs you can choose from:
Free — For $0 you get support for a single user, 1 website, boundless chats per month, a 1 day chat history and native mobile apps.
Starter — For $20 per month you receive support for two users, two websites, unlimited chats each month, a 30 day chat history, native mobile programs, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 per month you get everything out of the previous plan and service for five customers, three websites and 90 days of chat history.
Growing — For $100 per month you receive everything from the previous plan and service for ten consumers, five sites, an unlimited chat history and also the ability to eliminate the Chat branding.
We like the Free plan for people simply testing out the system, but the genuine operation comes into play once you opt for the Starter Plan. The only gripe I have is that you need to receive all of the way up into the $100 per month strategy to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their best and up-and-coming live chat software for small businesses and reviewed their features and pricing. Read this guide to know our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Resolution — Addressing a client’s concern at the first point of contact is an integral performance indicator. Have a look at this guide to find out more about how employing a live chat software can improve your customer service and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a lot of free tools that may help you keep expenses down. In this report, we share with you a few responses from small business owners who use these tools to make their business procedures easier at no cost.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I request a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for clients who are not satisfied with their services. Read these instructions to find out the cancelation terms and other specifics.
Can agents use mobile devices to respond to clients?
Yes. Pure Chat provides programs for both iOS and Android to allow agents to respond to clients’ queries from anyplace.
When deciding upon a live chat program, it is essential that the software integrates with other software your company is now using. Here’s a list of some of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce store may benefit from this kind of easy-to-use conversation box tool like Pure Chat. It is all dependent on the pricing plan you pick. The Free Plan is very good for testing and small operations with only a few goods and a single rep. The Starter Plan is probably the most common, while the Growth Plan gets up there for companies with large aid teams. Live Chat Online Web