Why choose Crisp? Live Chat Online Webcam
In this article I’ll cover our Expertise with Crisp, why we switched, and the way you can make the perfect choice for your company and startup as well. You may understand how to compare live talks and that metrics could be important for you too. Live Chat Online Webcam
How was that selection made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we have created a Spreadsheet with numerous live chat vendors, we identified that the core feature and metrics we were looking for.
What did we use previously?
We’ve Used several other live chat earlier, which shifted their attention from a live chat to a”all in one company suite”. Their live chat still works, but metrics that are important for us were removed. We’ve used those metrics for our yearly reports, and client overviews, growth rates and much more. After we had been in for four months those metrics vanished and were replaced with other metrics. We’ve obtained a leaderboard for our team members, which we did not use because we are searching for quality support rather than quantity as well as the pricing seems to outperform the advantage. So our decision was apparent at that moment: we had to move on.
We found 14 days history, 30 days History and history (for higher plans that this is common), here the cost scaling was interesting. All live chats we attempted had this feature, some at higher price tags, others together with a badly implemented search feature, therefore the history wasn’t accessible. Together with Crisp, the boundless history is already available with their original paid plan, and it not only ships with a reasonable price tag, but also their hunt works exceptionally well.
How many contacts do we need?
We attempted to answer that Question with another question”how many customers will chat with us” – and that was wrong – we made that mistake already once. We can’t limit on the connections we make because we actually want to earn contact with them all. Endless contacts was exactly what we were searching for (at a reasonable price tag). What we discovered were chats with 100 active contacts for $0/month which was quite pleasant, we scaled up that a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by usage – which is enormous! They think the identical way we do in Storyblokwe do not wish to limit the user to the use of this machine (eg. Content entrances or entries ), we want to scale as their staff scales. So at Crisp you select a program and you can scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on the same website for more than 30 seconds”. Those causes are a good method to help your viewers with questions they could have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This part can be found in most options we tested and largely available in the first paid program.
Ability to send campaign messages
From time to time we send mails Using our live chat. We think it’s a good way to retarget our audience because we should have the ability to send relevant content based on some metrics people live talks offer. To be honest, we’re not sending many emails, because we hate spam on our side. So we like to send certain emails to specific target groups and again: we really like the execution in the Crisp client. It is simple and satisfied our needs at a sensible price tag.
Number of brokers
The agent seats is kinda Interesting, it’s something that you can control. You could choose one account for the entire group (which can be cheap with the majority of options ), or you might go for one chair for each team member. Since we want to get that personal approach to our customers the idea of using one accounts for the whole team was dropped instantly. We have begun to compare the first paid plan contrary to most of the high tier plans to observe the way the cost scales . The highest prices we discovered were about ~$155/m per seat where the range was somewhere from $15/m to that. We had a look at Crisp again and found that their greatest bundle has unlimited agents seats included. Additionally, their free strategy permitted 2 representatives, which was excellent for testing. Live Chat Online Webcam
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key stations. We do not actually use integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and added the majority of our resources – so we focused on how they work and function together with Slack. We analyzed some of them and most are actually working very well. We found one which has huge delays when messaging from and to Slack that was a no-go for us. We reported that difficulty to them, but we do not know whether they changed it because we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the entire set-up was completed in a few minutes.
“Crisp is the simplest way To speak with your customers. From sales to customer support, Crisp is made to maintain your workflow simple. From live chat to email, Crisp provides one station to answer to your users employing a very simple team inbox where you are able to handle all of your user inquiries.”
From our experience, Crisp actually Ships with the attention on that chat experience for your customers. That is precisely what we were looking for since we evaluated other solutions.
This one is tricky. If you browse The last few things you saw that we contrasted the lower tier programs and attribute together with the highest tier programs, some are cheap at the beginning and become costly as you use them. After using Crisp for six months now, and switched from a competition because of that pricey”end” and those attribute we didn’t need but would need to pay for. We are pleased to say we believe we have the best fit for us, perhaps it will fit as well for you. We saw that the listing of 8 aspects above is all you want to find your best match.
We made contact with unbelievable great people (thank You!) And businesses all over the globe. We could have had exactly the same experience with other live discussions as well, but the price tag combined with the feature set Crisp does provide, we would and already do recommend it to all of customers that are searching for a live chat . We’ve upgraded to the Crisp endless plan a while ago, and are glad we made that choice. In case you have a question or wish to inform us about your adventure using Crisp along with other live discussions, don’t hesitate to drop us a comment below or send a tweet or chat with us using Crisp! Live Chat Online Webcam