Why Select Crisp? Live Chat Online Website Free
In this article I’ll cover our Experience with Crisp, why we switched, and how it is possible to make the perfect decision for your company and startup as well. You may know how to compare live chats and which metrics could be significant for you too. Live Chat Online Website Free
How was that choice made?
Looking at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we have created a Spreadsheet with multiple live chat sellers, we defined the core feature and metrics we were looking for.
What did we use previously?
We have Used multiple other live chat earlier, which somehow shifted their focus from a live chat to an”all in one business suite”. Their live chat still functions, but metrics that are important for us were removed. We have used those metrics for our yearly reports, and customer overviews, growth rates and more. After we were in for four weeks those metrics disappeared and were replaced by other metrics. We’ve got a leaderboard for our team members, which we did not use because we are looking for quality service and not quantity and the pricing appears to outperform the advantage. Our decision was apparent at that moment: we had to proceed.
We found 14 days background, 30 days History and unlimited history (for higher plans this is common), here the price scaling was intriguing. All live chats we tried had that feature, some at higher price tagsothers together with a badly executed search feature, and so the background was not available. With Crisp, the unlimited history is currently available with their first paid program, and it not only ships with a fair price tag, but also their search works exceptionally well.
How many contacts do we need?
First, we tried to answer that Question with another question”how many customers will chat with us” – and that has been wrong – we made that mistake once. We can not limit on the connections we make because we really wish to make contact with all of them. Unlimited contacts was exactly what we were searching for (at a reasonable price tag). What we found were chats with 100 active contacts for $0/month that was quite pleasant, we scaled that up a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by use – that is enormous! They believe the identical way we do at Storyblok, we don’t want to limit the consumer to the use of this machine (eg. Content entrances or contacts), we want to scale as their staff scales. So at Crisp you select a program and you can scale the numbers from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on the exact same site for over 30 seconds”. Those triggers are a fantastic method to help your viewers with questions they could have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This component is available in most solutions we tested and largely available in the first paid plan.
Ability to send campaign messages
From Time to Time we send emails Utilizing our live chat. We think it’s a fantastic way to retarget our viewers because we ought to be able to send pertinent content according to some metrics people live chats provide. To be honest, we are not sending many mails, because we also hate spam on the side. So we want to send specific emails to particular target groups and again: we really enjoy the execution in the Crisp customer. It’s straightforward and satisfied our needs at a reasonable price tag.
Number of brokers
The broker seats is kinda Intriguing, it is something you can control. You could choose one accounts for the whole group (which is cheap with the majority of options ), or you might go for one seat for each team member. Since we want to have this personal approach to our customers the notion of using one account for the whole team was dropped instantly. We’ve started to compare the very first paid program contrary to most of the high tier programs to observe the way the cost scales again. The greatest costs we discovered were approximately ~$155/m per chair where the range was somewhere from $15/m to this. We had a peek at Crisp again and found their greatest bundle has unlimited agents chairs included. Also, their free strategy allowed 2 agents, which was great for testing. Live Chat Online Website Free
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key channels. We do not actually utilize integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and added the majority of our resources already – so we focused on how they work and perform together with Slack. We tested some of these and many are actually working quite well. We found one which has huge delays when messaging from and to Slack which was a no-go for all of us. We reported that issue to them, but we don’t know whether they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the whole set-up was completed in a few minutes.
“Crisp is the simplest way To communicate with your customers. From sales to client service, Crisp is made to keep your workflow simple. From live chat to email, Crisp offers a single station to reply to your users using a very simple team inbox where you can handle all your user queries.”
From our experience, Crisp actually Ships with the attention on such chat experience for the customers. Which is precisely what we were looking for since we evaluated other solutions.
This one is tricky. If you browse The last few things you saw that we compared the lower grade programs and attribute together with the maximum tier programs, some are cheap at the start and be costly as you use them. After using Crisp for six months today, and switched from a competitor because of that expensive”ending” and those feature we did not need but would need to cover. We’re glad to state we think we have the very best match for us, perhaps it will fit as nicely for you. We found the listing of 8 aspects above is all you need to locate your own best match.
We made contact with incredible Fantastic people (thank You!) And businesses all over the world. We might have had the exact same experience with other live chats as well, but the price tag combined with the feature set Crisp does provide, we would and already do recommend it to all clients that are looking for a live chat . We have updated to the Crisp unlimited plan a while ago, and are glad that we made that decision. In case you have a question or want to inform us about your adventure with Crisp along with other live discussions, feel free to drop us a comment below or send us a tweet or talk to us with Crisp! Live Chat Online Website Free