Intro Live Chat Operator Console
Provide Support is a Live Chat Service that may be implemented on websites and operated as a third party customer. There are many customizable aspects of this tool, and using live chat which can be found on your own website is a procedure that can be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re happy to examine and break down the diverse elements of Live Chat by ProvideSupport.com. Live Chat Operator Console
The Live chat app itself is a great deal more involved than your average client. You will be able to see each of the visitors which are on your website at any given time, in addition to their IP address, their own referral source, their regional time, operating system and much more. While some of the information is going to be a whole lot more beneficial than the remainder, it is going to help to keep you (or your designated chat operators) as informed on your customers as possible should they be needing any assistance. They provide 10 days free trial, no credit card required.
After you install an account, You’re attracted to a website which seems somewhat old fashioned. It seems like it is packed with advertisements, but it’s only a site edition of ProvideSupport. If you won’t let that bother you too much, you may read the next steps which you should take, such as customizing your chat messenger window, add chat buttons for your mails, produce a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console along with your own greeting message and company’s emblem. It is also possible to add your operator’s picture so the chat looks more personal. The live chat button on the website can be chosen from an existing gallery, or you may upload your own picture. The chat messenger can be customized with color schemes and styles that fit your site’s most important theme.
If you want to match your own Site’s style, you can customize the conversation messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to view your visitor’s IP address, host name, referrer address, pages visited . It is also possible to see a world map and a spot where a user writes to you.
Transfer chats between agents
Provide Support provides She ability to move ongoing chats between representatives. Another representative can follow-up the case and answer within seconds. It’s useful when an agent does not possess the knowledge to solve the instance. Due to transferring talks there is no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a suggestion list. If you are on the fly you describe something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you can pick the best word. Live Chat Operator Console
Provide Support Disadvantages
I am not an avid fan of The appearance of Provide Support interface. I overlook that the personalization when it comes to the whole site. The picture on the home page is a Stock image which gives you the belief that everything there doesn’t have any personality as well. The video tutorial I watched felt automated, like it was not the actual person talking.
I like brands with personalities. While the dearth of character here might not have any effect on customer support on your website, it definitely discourages individuals like me by using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They allow four Kinds of Payments, every month every two months, every six months and yearly. Paying annually is the ideal option or each of the plans. They provide 3 plans — little company using 1 operator, Corporate aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can check out the PDF file in which they specified prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real time visitor info gives you an insight in what customers are searching for. You’ve got a lot of customization options that you can use in your chat.
If you are not bothered by A little old look of the application, you might discover there what you need to give customer service to your clients.
Free Trial Period
Live Chat From Provide Support could be attempted without any cost for 30 days. All attributes (outside of further operators) could be retrieved with this free time trial interval. Provide Support won’t always harass you if you do not take advantage of their supply, possibly, and charging going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use in conjunction with the”no hassle” kind of charging and support that is provided. Not one of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you are on the fence about whether or not to implement a live chat option on your website, our very best suggestion is to provide this app a download, check it out for 30 days, and decide in the end of the free period if you would like to keep from there. Live Chat Operator Console