Why Select Crisp? Live Chat Operators
In this article I’ll cover our Experience with Crisp, why we changed, and the way it is possible to make the perfect choice for your company and startup too. You may understand how to compare live chats and which metrics could be important for you too. Live Chat Operators
How was that selection made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we have made a Spreadsheet with multiple live chat sellers, we defined the core feature and metrics we were looking for.
What did we use previously?
We have Used several other live chat earlier, which shifted their attention from a live chat to a”all in 1 business suite”. Their live chat still works, but metrics which are important for us were eliminated. We have used those metrics for our monthly reports, and client overviews, growth rates and more. After we had been in for four weeks those metrics disappeared and were replaced with other metrics. We have obtained a leaderboard for our team members, which we didn’t use because we’re looking for quality service rather than quantity as well as the pricing seems to outperform the advantage. So our choice was clear at the moment: we needed to move on.
We found 14 times background, 30 days History and unlimited history (for greater plans this is common), here the cost scaling was intriguing. All live talks we tried had that attribute, a few at higher price tags, others together with a badly executed search feature, and so the background wasn’t available. Together with Crisp, the boundless history is currently available with their first paid plan, and it not only ships with a reasonable price tag, but also their search works astoundingly well.
How many connections do we need?
We attempted to answer that Question with another question”how many clients will chat with us?” – and that was incorrect – we made that mistake already once. We can not limit on the contacts we make because we really want to make contact with all of them. Endless contacts was exactly what we were searching for (in a reasonable price tag). What we found were chats with 100 active contacts for $0/month that was quite nice, we scaled up that a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did exactly the same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by usage – which is huge! They believe the same way we do in Storyblok, we don’t wish to restrict the consumer to the usage of this machine (eg. Content entrances or entries ), we would like to scale as their staff scales. So at Crisp you choose a plan and you can scale the numbers from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on the same site for over 30 seconds”. Those causes are a fantastic way to help your audience with queries they may have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This part can be found in most solutions we tested and mainly available in the very first paid program.
Possibility to send campaign messages
From time to time we send mails Utilizing our live chat. We think that it’s a fantastic way to retarget our viewers because we should have the ability to send pertinent content based on some metrics those live talks provide. In all honesty, we’re not sending many mails, because we also hate spam on the side. Therefore we like to send certain emails to specific target groups and : we really enjoy the execution in the Crisp client. It is straightforward and satisfied our needs at a reasonable price tag.
Amount of brokers
The agent chairs is kinda Interesting, it’s something that you can control. You could choose one account for the entire group (which can be cheap with the majority of options ), or you could go for a single chair for each team member. Since we want to have that personal approach to our customers the idea of using one accounts for the entire group was dropped immediately. We have begun to compare the first paid plan contrary to most of the high tier plans to observe the way the price scales again. The highest prices we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to this. We had a peek at Crisp again and found their highest package has unlimited agents chairs included. Also, their free plan permitted 2 representatives, which was excellent for testing. Live Chat Operators
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key stations. We do not really use integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and added most of our resources – so we focused on how they operate and perform together with Slack. We tested some of them and many are actually working quite well. We found one that has enormous delays when messaging from and to Slack which was a no-go for all of us. We reported that difficulty to these, but we do not know if they changed it since we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the whole set-up was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to client service, Crisp is designed to keep your workflow simple. From live chat to email, Crisp offers one channel to answer to your users using a very simple team inbox where you are able to handle all of your user queries.”
From our experience, Crisp really Ships with the attention on that chat experience for the customers. That is exactly what we were searching for since we evaluated other alternatives.
This one is tricky. If you browse The past few points you saw that we contrasted the lower tier programs and attribute together with the maximum tier plans, some are economical at the start and be expensive as you use them. After using Crisp for six months today, and changed from a competitor because of that pricey”end” and those attribute we did not need but might have to cover. We’re pleased to state that we believe we got the best fit for us, perhaps it will fit as well for you. We saw that the list of 8 facets above is all you want to find your own best fit.
We made contact with unbelievable Fantastic people (thank You!) And companies all over the globe. We might have had exactly the same experience with other live chats too, but the price tag combined with the attribute set Crisp does offer, we’d and already do recommend it to all of clients who are looking for a live chat . We have updated to the Crisp unlimited plan a while ago, and are thankful that we made that choice. If you have a question or want to inform us about your experience with Crisp along with other live chats, feel free to drop us a comment below or send a conversation or talk to us with Crisp! Live Chat Operators