Overview Live Chat Operators
Provide Support is a Live Chat Service which may be implemented on sites and operated as a third party client. There are lots of customizable facets of this tool, and having live chat which can be found on your website is a procedure which may be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we are happy to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Live Chat Operators
The Live chat app is much more involved than your normal client. You will be able to observe each of those visitors which are on your website at any particular time, in addition to their own IP address, their own referral source, their local time, operating system and a whole lot more. While some of this information will be much more beneficial than the rest, it will help to keep you (or your designated chat operators) as informed on your customers as possible if they are in need of any assistance. They offer 10 days free trial, no credit card needed.
Once you install an account, You are brought to a site that looks somewhat old fashioned. It seems like it is full of advertisements, except it’s only a website edition of ProvideSupport. If you won’t let that disturb you too much, you can read the next steps which you should take, like customizing your conversation messenger window, then add chat buttons for your mails, produce a set of predefined answers and a lot more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console along with your greeting message along with company’s logo. You can also put in your operator’s picture so the chat looks more private. The live chat button on the site can be either chosen from an present gallery, or you may upload your own image. The chat messenger could be customized with color schemes and styles that match your website’s most important theme.
If you want to match your own Website’s style, you can customize the conversation messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to view your visitor’s IP address, host name, referrer address, pages visited . You can also see a world map and a place from which a person writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to move ongoing chats between agents. The other agent can follow-up the situation and answer within minutes. It’s helpful when an agent doesn’t possess the knowledge to solve the instance. Due to transferring talks there is no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a proposal list. If you are on the fly you describe something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you can choose the best word. Live Chat Operators
Provide Support Disadvantages
I am not an avid fan of The look of Provide Support port. I miss the personalization when it comes to the whole site. The image on the main page is a Stock image which provides you the impression that everything there doesn’t have any character as well. The video tutorial I saw felt automated, like it wasn’t the real person talking.
I like brands with personalities. While the dearth of character here might not have any effect on customer support on your site, it certainly discourages people like me by using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They allow four Kinds of Payments, every month every two months, every six months and annually. Paying annually is your best option or all of the plans. They provide 3 plans — small company using 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can check out the PDF file where they specified prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real time visitor information provides you an insight into what customers are looking for. You have a lot of customization options that you may use in your chat.
If you are not bothered by A little old look of the application, you might discover there what you want to give customer service to your customers.
Free Trial Opportunity
Live Chat From Provide Support can be attempted without any cost for 30 days. All attributes (outside of additional operators) can be retrieved with this absolutely free time trial period. Provide Support won’t always harass you in the event that you do not take advantage of their supply, either, and charging going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use together with this”no hassle” form of charging and service that is provided. Not one of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you are on the fence about whether or not to employ a live chat option on your website, our best suggestion would be to give this app a download, try it out for 30 days, and choose in the end of the free period if you’d like to continue from that point. Live Chat Operators